Cleveland Ford

by JM batchelor on 08/18/2023

On Wednesday 8/16/23 I reached out to the dealership with questions on a 2023 Acura gray raptor stock# PFB85226. I was sent a purchase agreement and then sent another customers purchase agreement. On 8/17/23 I reached out to salesperson who I was told wasn’t working and then transferred to the general sales manager Callie Wick. We spoke a bit and then we agreed to a OTD price of $83,500. (I have sales sheet to prove it) I told the general sales manager that I had already gotten approved for the loan through Usaa and that all I need was information to give them to have check made out too. She gave me the information and then I sent to Usaa and requested the check. I told her that I would call the next day to let her know when I would come pick up truck since I had a funeral to go to on 8/19/2023 it may be 8/21/2023 before I would make it and then we ended the phone call. On 8/18/2023 I called to inform her like I told her I would and was told she wasn’t there and that I also wasn’t getting the truck because they had taken a deposit on it on the evening of 8/17/2023 and they were selling truck to them. Now mind you I have already had check overnighted to me from Usaa with Cleveland ford on it. I asked Todd Olinger to call Callie Wick and to get this figured out since she is his boss I was sure she could over ride the deposit and explain I had already committed to truck and gotten loan. He refused. I eventually was able to contact Callie wick on her cellphone and explained situation to her she never replied and I haven’t heard back from anyone yet. So clearly they got a better offer and took it. Whoever is buying it that your not getting screwed. Worst customer service I have ever had and very unprofessional!

Read more

by Shellymay on 07/08/2023

I worked with Shane Gay. Best experience ever buying a vehicle. He listened to what I was looking for and found it all and more within my budget. Can’t beat that kind of friendly and caring service. Call Shane today!!

Read more

by JBE on 10/13/2021

Well... While writing this my car is currently in their service department for the second time. We dropped it off the first time because the radio and touch screen wasn't working. A few days later I picked it up, and as I was driving away I decided to listen to the radio. You guessed it... The radio and touch screen still wasn't working, so I immediately turned around. They had a tech come out, and in the first few minutes of speaking with him he stated that it was probably the APIM, and it would have to be hooked up to test it. (Why they didn't go that initially?) I then had to discuss the $168 I just spent. They should have offered to apply to the actual repair straight away. The service writer then told me that the people who scheduled service appointments were not there and he would have them call me. Two days passed and no call. I then called in and spoke to that same service writer, and he offered no apology for not having the schedulers call me. The next service appointment was nearly a month out. My wife drove the car to the next appointment, and on the way there noticed the windshield wipers weren't working either. When she got there she told them about it, and asked them to take a look. That brings us to now. They've had my car for a week now and just called today to say it was the APIM, and that it's a $1200+ repair. I then asked his about the wipers, and he stated that they did not look at them despite my wife asking them to do so. He then later called me back to tell me that when the tech was running test for the APIM that the wipers were going crazy even when switched off. For some reason never thinking that there could be a reason for both issues to be occurring at the same time. Now they want an additional $135 to look into it. I guess we'll have to wait and see what they come up with. In closing, I suggest you not do business with this dealership, nor purchase a Ford for that matter.

Read more

by Jeremy_T on 02/20/2019

I feel confident that I got a great deal on my '17 Toyota Corolla here at Cleveland Ford. It was the second cheapest car in its class in my area (as well as within 80 miles), plus it had the lifetime powertrain warranty included in that price. Cleveland Ford actually lowered the price twice for me! Once as a courtesy, and then again when the cheapest car in the area also went down in price. The manager at Cleveland Ford, Rob Stence, reasoned that the warranty actually made his vehicle worth about $2,000 more for the $600 difference in price, but he still came down three or four hundred more for me - thanks, Rob! I enjoyed working with my salesman, John Yow. He sold me on Cleveland Ford's business model, explaining that they keep their prices low and competitive so that while they make less profit on an individual car than competitors, they can sell many more cars per month. He also argued that because of the warranty, they don't gain anything by selling used cars in less than peak condition. I believe that Cleveland Ford takes the long view of building strong customer relationships, and I'm banking on it with my purchase. John Yow also patiently explained how the warranty works, and answered my questions about it both before and after the purchase. And when I decided to buy the car but realized I hadn't left much time for paperwork before I had to run off to work, he and Jay Patel in finance really stepped it up for me. They quickly took my information and succinctly explained each document I needed to sign, and when I wasn't sure whether I wanted to add any additional warranties or packages, they agreed I could decide another day. Great customer service! I look forward to enjoying this car for a long time. Thankfully, Jeremy T

Read more

by F150 on 07/09/2018

Very friendly staff, great price,no haggle,or hassle

Read more

by DT on 04/15/2018

I was scheduled to buy a vehicle and financing through Credit union and offered to leave deposit until I could get a check from the Credit union, they said not necessary then sold the car out from under me, sorry piss poor way to run a business, no integrity at all.

Read more