Lilliston Ford
Customer Reviews of Lilliston Ford
Great experience
byon 07/04/2023
Jim Frie made the process very simple with his expert knowledge. Jim made me feel like a person and not a number. I highly recommend Mr. Frie to do your next car purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 09/25/2023
On 22 September 2023 I took my 2022 F-250 (7.3L) in for the 10k service. I was greeted by Service Advisor Lynda who then checked me in and got the ball rolling. Lynda explained all services that were being done, the time frame, and the cost. Everything was great. All promises were met and all expectations were exceeded. Side note: I brought a tire that needed to be switched out on one of my camper wheels. Lynda handled that as well. When I attempted to get that done at Camping World (Swedesboro) they wanted over $100. Lilliston charged me $29 to mount and balance the tire. Thank you!!!!!! Thank you, Lynda, great job to all the staff at Lilliston Ford in Vineland, NJ.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Transmission Service
byon 07/17/2023
They performed a fluid Change on my Wife's Ford Fusion. They were Super Nice and took care of what I asked for.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always great service
byon 07/14/2023
My vehicle was serviced in a timely matter, staff was courteous and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 07/04/2023
Jim Frie made the process very simple with his expert knowledge. Jim made me feel like a person and not a number. I highly recommend Mr. Frie to do your next car purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Lilliston Ford and my F350 dually truck
byon 05/08/2023
I showed up without making an appointment with a laundry list of service needs including two new tires and a front end alignment and the accomplished all in a day and a half. Well done. I use them for all three of my Ford vehicles. They are always polite courteous and professional with their services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good job , keep informed
byon 04/15/2023
Overall the service was good. I had something with a turd and/or sensor that needed checking. After 3 hours I inquired about why it was taking do long and at that point I was talked too. Some information should have been communicated sooner. Overall experience was good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lilliaton Ford
byon 04/13/2023
Very satisfied with my f150 purchase experience. I would definitely recommend this dealership to friends and relatives.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sharon Gutowski
byon 04/03/2023
It was good they let me know what was needed. Like brakes and rotors. No pressure at all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford F150
byon 03/30/2023
My experience at the service department and the service representative (LindaI by Casario )was very friendly and professional great service representative 10 stars.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Usual oil hange
byon 02/27/2023
As usual, very positive. Only problem: they forgot to change the "change Oil" sticker. (Also, this must be the 4th or 5th time I have requested information on the status of the recall for my car. The dealership has no information available.)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tobin D. Leathern
byon 02/21/2023
Excellent care and reliable service
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
owner
byon 02/01/2023
warranty work performed as promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
They got it right
byon 01/30/2023
I had an issue with front end shimmy in my 2017 F 250 so I took it to a local independent shop. They did not fix the problem so I took it Lilliston Ford, the dealer I purchased it from. They were able to diagnose and fix the issue with no problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst Service Department
byon 11/02/2022
Took my car in 3 times and they still haven't been able to fix the problem. Took 3 different people for test drives to show them the noise and all they want me to do is keep taking people for test drives. Consistently over promises and under delivers. "we'll order the part and it will be here in a few days." 3 months later, "oh, we forgot to order the part." Just one example. Will never buy a car from them nor use them for service again. Entire management staff in the service department needs to be replaced.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Experience
byon 09/08/2022
Ordered my Bronco Sport approximately 4 ish months ago. It arrived at the dealer, and the next day it was mine! The salesman (John I) and I went over financing options. It was quick and painless. I have been using this dealer/salesman for 20 + years. They never disappoint.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Brian
byon 03/22/2022
Fast and professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lilliston Ford, Vineland, NJ
byon 02/18/2022
As usual Lilliston's Service Dept did a great job for us on our 2018 Ford Edge. Our service advisor Matt was very knowledgeable and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford explorer
byon 11/02/2021
Very good service for as busy as they were. Got me in and out at a very timely fashion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lilliston Ford, Vineland, NJ
byon 09/18/2021
routine maintenance on 2014 Ford Escape with approx. 140,000 miles on it. Everything was done in a timely manner; friendly and knowledgeable service assoc., Linda C.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 07/30/2021
Tom was very friendly to me . It was my first time being at the Ford dealership to get my car serviced on, and I appreciate him taking his time and working with me .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Superior service
byon 06/07/2021
The help I received with getting my car was expert! Everything was explained to me, I was able to get exactly what I wanted in a very easy way.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
