New Brighton Ford

Today 8:30 AM - 9:00 PM
Open Now
Sunday
closed
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of New Brighton Ford

3.9
Overall Rating
(34)
Recommend: Yes (4) No (2)
Write a review: Sales | Service
sales Rating

Rich Schmitt was amazing

by oftyss21 on 07/21/2016

I wasn't going to buy that day but Rich Schmitt was so awesome, he was incredibly knowledge and extremely pleasant to deal with. I have since recommended him to many friends and family member

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

34 Reviews
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service Rating

Battery replaced in Quick time

by janmilaw on 12/28/2017

I drove in with a battery that had just been jump-started elsewhere. Service Advisor Ted LaFleche suggested they test the battery first to see what kind of condition report would come back. The battery checked out "O.K.", but in discussing the situation with Ted, I decided to go ahead and replace the battery now (Dec. cold weather had just started, and this was the second time the battery needed to be jumped). Old battery would likely have "made it" in June or July). I drove into Quick Lane (Dec. 5, '17) and drove out with a new battery installed (and peace of 'winter' mind) in approximately one hour, 15 minutes. That was a quick enough turnaround for me!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

misslead by JEFF in service

by carfool2 on 09/02/2016

I work on cars I brought in my 2007 freestar to get the computer in the car reprogramed because the transmission was replaced in it when I got the call from the cons they tolled me the throttle body was bad not working and tried to get me to fix it at 1050.00 the throttle body wont work till the computer is reprogramed the car turned its self off it was on my work order to reprogram the car not to con me out of 1050.00 please go to a different ford dealer for service don't get suckered the guy working on you car is paid a percentage of the bill that is a great incentive to ripe you off

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Deceiving used car warranty

by NBFordSCAM on 07/28/2016

I bought a used car at New Brighton Ford & a lifetime warranty was included. I was told service had to be done at the dealer or an assigned service shop to be approved by the warranty company. The warranty also isn't effective until after 3 months & 3000 miles. Shortly after purchase I called the warranty company & was told that I could bring it to any ASE shop but need to retain receipts. I had the transmission & radiator flushed at the required mileage at a shop of my choice. After 3 months & over 3000 miles passed, I called the warranty company again to make sure the warranty is valid. This time I was told that I need to ask New Brighton Ford if another service shop can do maintenance. New Brighton Ford said not unless I lived more than 60 miles from the dealer. My warranty is no longer valid because I had maintenance done at another shop. The party authorized to allow other service shops closer to my home changed from the warranty company (who I was initially told made those decisions) to New Brighton Ford (weeks later after I had service I thought was approved elsewhere).

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Rich Schmitt was amazing

by oftyss21 on 07/21/2016

I wasn't going to buy that day but Rich Schmitt was so awesome, he was incredibly knowledge and extremely pleasant to deal with. I have since recommended him to many friends and family member

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

The Perfect Purchase!

by PJ01234 on 07/04/2016

Thank you Rich Schmidt and New Brighton Ford. No pressure, great financing and friendly, professional staff.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Thank You Rich S.

by RETRIEVER10 on 07/02/2016

Just purchaed our Ford F150 from Rich Schmitt at NBF and couldn't be happier! The entire sales team was great and Rich is a ""no pressure" guy and a pleasure to work with. He made our buying experience an easy one. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Rich Schmitt awesome

by mijobe2006 on 12/27/2014

Rich was awesome. No pressure.....total comfortable purchase...thanks!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Rich S.- Awesome experience!!!!!

by RiggsO on 12/26/2014

Needed a new(used) vehicle for my wife with not a lot of time to do it. Rich was everything we needed: Honest, Diligent, and very knowledgeable. Felt like we had a family member taking care of us. Looking forward to having him help with future needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Rich Shmitt - Above and Beyond

by johnw17 on 12/24/2014

I was looking for a New / Used Vehicle On behalf of my Grandmother , Spoke with Rich, explained the situation to him and what we were looking for. He was very Patient and Understanding of my Grandmothers Needs. Treating her as his Own Grandmother , Rich found us a Freestyle All Wheel Drive Fully Loaded at a Great Price ! She loves it and is Very Happy . My Family was also very impressed with the purchase and the Quality of Personal Care Rich Provided for Her . They have been thinking about Trading in and we Know now who They will be calling . Thanks Rich .......

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Five star fun at Ford

by talbut on 12/23/2014

My experience at New Brighton Ford was both relaxing and fun at the same time.Rich S was very down to earth in dealing with my wife and myself. In fact I felt as if I had known Rich for most of my life! Rich was honest, fun, and bent over backwards for us.Rich was very happy to answer all of our questions and is also very knowledgeable regarding all products that Ford has to offer.I bought a car from Rich and would not hesitate to buy my next vehicle from New Brighton Ford. My thanks to Rich and everyone at the dealership who helped my car buying experience go off without a hitch.I hope you all have a very Merry Christmas and a Happy New Year!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Rich S.--Great Honest Guy--Great service!

by zblxb0 on 12/17/2014

Rich made finding a new car easy and fun. I didn't know there were so many options & he guided me throuch the process. Five star service all the way!! I love my new Ford Escape.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

EASIEST SALE i'VE EVER HAD- ThankS Rich S.

by Gramiqua on 04/26/2014

Rich S was/is the most informative, helpful sales person I've ever met. He answered my many questions with understanding(I've lost count) and I'll be back to New Brighton Ford and I recommend you to do the same to see Rich. He's the greatest!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Awesome Salesman Awesome Experience Awesome Truck

by takethecannoli on 04/22/2014

Saturday we went to see Rich S. we were just looking for a future purchase...however Rich showed us a few options, ran some numbers and we purchased same day!! It was the best experience we have ever had in purchasing a vehicle. We felt like he listened to our vehicle needs and budget concerns and we could not walk away from the opportunity to own a new Ford F-150. We will be back specifically to see Rich S. in the future should we have another vehicle need. Thank you Sir!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Rich S - Pain-Free Purchase!

by woodyswife on 04/21/2014

I'll be honest; shopping for a vehicle is not my favorite way to pass the time. But. A friend referred me to Rich and I actually enjoyed the experience! A true gentleman right off the bat, he showed me the options available based on my budget and made the experience fun and efficient. No pressure. Ever. I love my new car and actually look forward to going back for my next one!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Best Car Buying Experience

by pmk5 on 04/17/2014

This was by far the best car buying experiences I have ever had. Rich S met me and listened to what I was looking for in a car then showed me a couple of options. He then let me take my time looking it over and answered all of my questions in depth. The entire experience made me comfortable. He didn't pressure me at all but made me feel like he had all the time in the world to help me choose the right car. I would definately recommend purchasing a car from Rich S to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Awesome Salesman

by cjo6 on 04/17/2014

I recently stopped in at New Brighton Ford to look for a vehicle. I was on a limited budget and not sure what type of car I wanted. I was greeted by Rich S. who quickly started suggesting different vehicles that I could choose from. He was very professional, and it was clear that he knew what he was talking about. Rich was not pushy like most car salesmen I have met and was very honest when it came to the questions I had. He also worked with me until we could settle on a price that I could afford. I ended up purchasing a Ford Focus and am very happy with the vehicle. Other salespeople should take lessons from Rich on how to treat the customer. Thank you Rich, you were awesome!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Ask for Rich

by kpoinMN on 04/14/2014

I met Rich by chance on a Saturday while looking for a car for my wife. I wasn't ready to buy, just evaluating my options. I met him again on a Saturday night at a restaurant and he convinced me to come back and drive a truck. I drove off in a new 2014 F150 the next weekend after a "no-pressure" test drive of the truck. Rich is laid back and worked to get me a deal that worked for me and blew away the competition and anything I've seen on TrueCar. He listens to customers and makes the numbers work. I love the truck and had a great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great sales man

by shenks on 04/11/2014

Rich S. was my saleman for my 2014 Ford Escape, showed me all the different escapes in the different colors but in the end I got what I wanted ( Silver) He was able to locate the car at a different dealership and had it here with in a day. got the remote start installed, and undercoated and was able to pick up my new car on thursday. I'm happy to say that even though I'v only really had it for a day I'm loven it. Thank you Rich for spending the time with me to get everything i wanted on my new Ford.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Very good experience with Shane S.

by k8ford1 on 04/09/2014

I had done my research and visited many other dealerships before I arrived at NB Ford. I was very pleased with how I was treated and the ease of the process. I am someone who does not enjoy shopping for cars, and Shane responded very well to my need for expedience, without sacrificing thoroughness. He even took the time to explain all the features of my new car - without being condescending. I was thrilled to conclude my car search and am very much enjoying my purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Resent purchase of Ford Escape

by BillDec on 04/09/2014

Very pleased with the car and with the way things were handled by the sales person, Shane S., and his associates at New Brighton Ford.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Sales review

by scott282 on 04/08/2014

Shane S. with New Brighton Ford did an excellent job helping me find a truck and is highly recommended by me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

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