Krapohl Ford Lincoln

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Customer Reviews of Krapohl Ford Lincoln

4.9
Overall Rating
(27)
Recommend: Yes (13) No (0)
Write a review: Sales | Service
sales Rating

Purchase

by BucknChar on 12/26/2016

Everyone was very helpful. Kept us informed before our mkt arrived and went over everything with us when it got here😊👍🏻

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

27 Reviews
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service Rating

Recall

by zerbit1969 on 07/01/2017

Took my car in for a recall. Quick service, friendly staff.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Purchase

by BucknChar on 12/26/2016

Everyone was very helpful. Kept us informed before our mkt arrived and went over everything with us when it got here😊👍🏻

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Car Buying Experience

by gorsich on 09/11/2016

Best experience buying a car in the past 30 years. We worked with Jim Yun who never pressured us and made sure all of our concerns and questions were handled before, during, and after the sale. He found vehicles that met our needs and that stayed within our budget.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Car Buying Experience

by Ozminkb on 08/14/2016

The car we wanted to drive was outside waiting for us. Kind, courteous, friendly, and efficient staff answered all questions and made the purchase process quick and easy. Thank you!!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Knowledgeable and caring service department

by KBA1962 on 07/11/2016

Brought my car to the service department thinking something was wrong with the AC system. No problems there, but another issue of concern was noted and staff were friendly and knowledgeable when creating a followup appointment for the problem. Great staff! Friendly, knowledgeable, welcoming, caring and quick on completing scheduled tasks.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

First time and great service

by Escape216 on 06/23/2016

Great service and people! Showed up early for appointment and they got me in and quickly.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Experience

by g2a2k on 05/20/2016

We had an outstanding experience. James helped us find the perfect car for our daughter, a new driver. He and the entire team were great to work with through the entire process. I can't say enough good things.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

They way it's suppose to be

by tomt1296 on 05/16/2016

I had my oil changed-all went well. Everyone nice. What else is there to say?

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Excellent work on my Ranger

by Whitley35 on 04/01/2016

you were able to fix my ranger's problems and at a reasonable price.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Satisfied Customer

by April2178 on 03/29/2016

Oil Change this time. The service was great as usual.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Fuel System Recall on 2010 Fusion

by auntdee on 02/16/2016

Courteous and helpful staff. Fuel system recall handled well and the car runs even better now. Thank you!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great service

by william6327 on 12/24/2015

they did a good job. they checked everything happy with their work

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

New battery for an import vehicle

by jsy0829 on 12/22/2015

I purchased a Saab for my son and the car needed a new battery. Krapohl Quicklane had the battery in stock and I was out in 30 minutes. Great service!!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Overall outstanding

by Sarah5230 on 10/27/2015

James was outstanding to work with. He definitely went above and beyond the call of duty. From changing cars for me at the last minute to sending me pictures of my new vehicle as soon as it arrived. He bent over backwards to accomodate me and my family. I'm a loyal Krapohl Ford customer and would recommend James Yun to anyone interested in buying a car! He makes the buying process so easy!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Vehicle Maintenance

by ASchafer on 09/21/2015

Took my Ford Edge in for a oil change and tire rotation. The service was outstanding, as normal! Krapol Ford's service department can't be beat!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Yeah buddy!

by tomt1296 on 09/15/2015

I Purchased a new 2016 Ford Escape. It was a great buy at the right time. Love the 0% financing and I actually lowered my car payment! Thanks Krapohl.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Above and beyond expectations.

by NancyBR on 09/04/2015

My story could have been a disaster. I purchased a Ford Transit Connect wagon because it appears to be only one of two vehicles low enough and with an accessible enough passenger set that my Mom, who has very limited mobility, can get into it by herself. It is the only vehicle that fits that criterion AND can hold both her scooter and walker at the same time. When it suffered a catastrophic breakdown on a busy expressway on a hot summer day, the prospect of being "rescued" seemed impossible. Krapohl Ford to the rescue. Our sales rep, Cheryl Weekley, arranged for someone there to DRIVE A LOANER TRANSIT CONNECT TO US, if need be. Fortunately, that turned out not to be needed. However, Kraphol did, indeed, provide a TC wagon as a loaner for the approximately 2 months it took for the repair to occur (turned out to be Ford recall and part that needed to be remanufactured). Overall, we already were pretty loyal Krapohl Ford customers. We're even more delighted with their service and personnel now.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Clean and comfortable facility. Wonderful service.

by Retired1797 on 08/24/2015

I had the oil changed and tires rotated on my 2013 Ford Fusion. Waiting room was clean and comfortable. People were all friendly and kept me posted on the progress.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Satisfied Customer

by SLR7002 on 08/08/2015

I recently had my oil changed by Quick Lane. They were courteous, fast, and provided me appropriate feedback on the status of my vehicles tires, air cleaner life, etc. Besides doing an excellent job in changing my oil, they ensured my tires were inflated correctly and fluid levels were at the right levels. I was in and out without delay, and I was very satisfied with the cost and the professional customer service.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Quick lane was quick...

by tomt1296 on 08/03/2015

As always, Krapohl's Quick Lane gets me in "quick" and services my 2013 Ford Escape. They get me in and out so I can continue with my day!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Routine Oil Change - 2004 Mercedes Benz E500

by Benzowner1890 on 07/30/2015

This was the first oil change I'd had done on my 2004 Mercedes Benz E500. The QuickLane guys at Krapohl were great, though we (myself included) had to learn a few things on the fly to complete the service visit. It turns out, there is no 'dipstick' on this car - thanks Google! The only thing we couldn't figure out this visit is just where the batter(ies) are located. So far as the oil change goes, the work was excellent as usual! Keep up the great work, Krapohl!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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