Midland Ford Lincoln

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Customer Reviews of Midland Ford Lincoln

4.8
Overall Rating
(71)
Recommend: Yes (20) No (1)
Write a review: Sales | Service
sales Rating

Great Sales

by nlpeters on 06/14/2017

Janelle was amazing to work with! After searching for several months due to a current lease on our end she finally found the right deal for us. Her patient through the lengthy process is greatly appreciated. This is the second purchase from her and will definitely be back in the future.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

71 Reviews
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service Rating

Mr.

by Michaelyy on 08/17/2017

Our Shelby GT500 is very special to us. Midland Ford treated it in a competant and proffesional manner. Service was fast and reasonably priced.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great prompt service!

by Maizenblu1 on 06/18/2017

I have always been greater by a friendly face. Service could not be better! Plus a car wash too. What more could I receive. Always feel my choice fo service is appreciated.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Sales

by nlpeters on 06/14/2017

Janelle was amazing to work with! After searching for several months due to a current lease on our end she finally found the right deal for us. Her patient through the lengthy process is greatly appreciated. This is the second purchase from her and will definitely be back in the future.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great experience at Midland Ford

by mjmegoran on 05/24/2017

I wanted a 2017 Ford F-150 SuperCrew. I had done minimal research online and I was not an expert on which options came with which packages. I had a list of must haves and would likes.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

They treat customers like family!

by bethdavis06 on 05/15/2017

Thank you so much to the staff at the Midland Ford for being to welcoming, kind and accommodating. Especially to Frank who went above and beyond to help My wife and I with our New Vehicle. He stayed late, answered all our questions and helped take care of everything so we wouldn't have to worry. This dealership treats their customers like family and makes car buying exciting and stress free!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

So glad I gave them a 2nd chance.

by SlickSwick on 01/02/2017

Years ago I had a bad experience while shopping for a new vehicle at Miand Ford. Friends had confirmed they had similar experiences and also will not shop there because they didn't deal and under-valued trade-ins, etc. Well, I was looking to lease a new truck and needed to test drive an F-150 locally as I dealt with a Ford dealer out of town. It was a night and day difference from my last experience at Midland Ford. Janelle was fabulous and the manager Wes went above and beyond to earn my business. I definitely got a deal I wasn't able to get anywhere else and got the most for my trade in (over KBB). They undercut the competition I was dealing with, delivering the perfect truck all the way from escanaba, 200 miles away. I am definitely recommending my friends give Midland Ford another chance at the wonderful experience I had. I'm glad I did.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

2017 Fusion

by Deanned on 12/30/2016

We talked to a lot of dealers looking for our new car. Eric Wilson at Midland Ford was the most knowledgeable and friendly salesperson we met. He answered our questions quickly and made the whole process quick and painless. Thank you Eric we love our new Fusion

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

New Tires

by Chrisberger on 09/15/2016

I went to Midland Ford to get a new tire because I got a flat. I had all 4 replaced as well as the brakes checked. At the beginning of the summer I had car issues and it was taken to Hagen Ford in Bay City (closest Ford dealership to where i broke down). They had my car for a month and at the end told me i needed to tires and breaks soon. I just paid to get the car fixed so waited. To the point, when i had Midland Ford look at my breaks they were still in the "green" category so very frustrated that one dealership tried telling me i needed new. Only bad part of my service this time is the they did not put my spare tire back completely leaving the cover askew and not putting the jack and everything back.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Oil change.

by Balone9411 on 09/06/2016

Went in for a oil change and tire rotation. Was in and out in 30 minutes. Plus with the rewards program my oil change was free and the service was excellent.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Very Positive Experience at Midland Ford

by SallyAnn74 on 08/27/2016

Eric Wilson at Midland Ford found the car I wanted for me and offered a fair price for both my trade in and the new vehicle. There were no high pressure tactics and the other members of the Midland Ford team were also very helpful and a pleasure to work with throughout the process. I would definitely recommend Midland Ford to anyone looking to purchase a new vehicle.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

MKX Scratches and Dents

by Bcteach on 08/10/2016

My 2014 Lincoln MKX sustained some damage to the driver's side door and passenger door at a parking lot. The damage was corrected by the collision department ahead of schedule and my car was returned to me in tip-top shape. I was given a 2016 Ford Fusion as a loaner. This car was great however I was expecting a Lincoln to drive. I have driven a suv of some type for the past 20 years. Adjusting to driving a car was a bit difficult as it is much lower and I have arthritic knees. I had hoped to try a Lincoln MKC as this might be my next lease...however I was not given this option. I was very satisfied with the work done on my car, though.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

sales Rating

Perfect Experience

by Throluzaty on 08/02/2016

We loved our experience with Midland Ford and with our salesman Phil Stauffer. We are always scared to even start a conversation with a salesman at a dealership but this experience was refreshing. Thanks Phil

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Midland Ford to the Rescue

by LouAustin on 08/01/2016

While travel to Michigan from Texas my Expedition check engine light came. After trying 3 dealers in Grand Rapids and another indepedant we could not get an appointment for a week. We went to Midland to visit family. I called Midland Ford on the road. They got me in the next day and had the problem fixed within hours. Our plans to leave the day after that to return to Texas were saved. Thanks, Midland Ford!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Purchase of Used Buick LaCrosse

by arsenal5872 on 08/01/2016

Absolutely excellent experience. We could not have been treated better by the sales staff with whom we communicated. Very pleased with the purchased vehicle. It is a delight to drive and was perfectly prepared. Many thanks Mark for your valued help and attention. This dealership is a first class operation. Kudos to all.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Mrs

by Julie1688 on 07/29/2016

Tiffany was tremendous with us. Spent a lot of time not in a rush. Ron was also a big help in finding extra benefits and discounts. Defiantly will recommend and come back again

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great service. Fast, convenient (no appt required)

by SatisfiedCst on 07/07/2016

Thanks for the service! Timely, complete. Clean customer waiting area as well.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Don't buy from Midland Ford.

by Skydancer70 on 05/01/2016

Bought a used Ford F150 online from this Dealership about 5 months ago. Very dis-honest people in the use car sales department. asked many specific questions about the vehicle since i could not get up to the dealership to do the purchase. Was told specific answers to my questions that after owning the vehicle for some time now were just not true. Should have known better by the run around i was getting thru E-mails from the salesperson and especially the sales manager that i had to deal with. Nothing like any other dealership i have bought from. Very shady dealership to say the least. Waited 5 months to give this review so i could get some quality time looking the vehicle over and getting some mileage on it. It will cost me about $3000.00 to get the vehicle up to good overall condition that the truck was suppose to be in from the get go. To late for me but hopefully someone will read this and safe themselves all the headaches and money by going somewhere else.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

service Rating

Good oil change experience

by jamie2939 on 04/11/2016

had a great oil change visit with excellent service even got a bonus car wash!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great Servise Clean facilities

by rhino442 on 02/01/2016

Good service, pleasant people, Very Nice Dealership Could use more than 1 Television though.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

2015 Explorer XLT

by Rock_Doc on 12/08/2015

Nice car. The salesman, Trevor, made the transaction smooth & easy. I'd recommend his services.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great and fast Service

by Tryan1983 on 12/02/2015

My service on my 2012 F150 ecoboost was done fast and correct, all while I watched through the window in the waiting room.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

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