Herb Chambers Ford of Braintree

Today 8:30 AM - 9:00 PM
Open Now
Sunday
11:00 AM - 5:00 PM
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of Herb Chambers Ford of Braintree

5.0
Overall Rating
(5)
Recommend: Yes (5) No (0)
Write a review: Sales | Service
sales Rating

Great Leasing Experience

by acruss23 on 06/26/2017

I leased a 2017 Ford Escape from Frankie Santiago and received the best service ever. He was patient and answered all of my questions without hesitation. I had never leased before so he explained the entire process to me and made sure I understood it all. He was extremely knowledgeable about all aspects of the vehicle and took the time to show me how everything worked. Not only will I lease my next vehicle from him in three years, but I will make sure anyone I know that needs a vehicle goes to see him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

43 Reviews
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sales Rating

Great Leasing Experience

by acruss23 on 06/26/2017

I leased a 2017 Ford Escape from Frankie Santiago and received the best service ever. He was patient and answered all of my questions without hesitation. I had never leased before so he explained the entire process to me and made sure I understood it all. He was extremely knowledgeable about all aspects of the vehicle and took the time to show me how everything worked. Not only will I lease my next vehicle from him in three years, but I will make sure anyone I know that needs a vehicle goes to see him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Straightforward Salesman!

by Ironhog96 on 07/09/2016

I just bought a 2014 Ford Escape Titanium from Herb Chambers Ford of Braintree, Ma for my wife. I traded in a 2014 Honda CRV EX-L lease and he got us a price within our ball park range and I was happy. I am a full time military member and don't have the time to run around for deals. The 2015 Ford is great, the price was right, my wife is happy, Frankie Santiago, the salesman was very pleasant, no pressure and extremely professional. I would refer anyone to Frankie for a car purchase. Kudos to the Herb Chambers Ford group of Braintree!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Sales Team!

by sully88 on 06/01/2016

I worked with Frankie Santiago (sales) in leasing a Ford Escape SE, he was very helpful, friendly, not-too-aggressive, and straightforward, all around good guy. The pricing negotiation experience was fair and they gave me the best price of 5 dealerships. They did not waste my time (like many dealerships do.) I would recommend doing business with Frankie if you are looking to buy or lease a new car. In the finance department I worked with was Kevin Norton, and he was excellent as well. Explained everything and was very nice. I will definitely go back they are both 5 star guys!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

New Car

by Libby018 on 04/23/2016

After renting a vehicle for over 1month, I finally decided to explore the car buying process and ended up at Herb Chambers Ford in Braintree. My husband and I figured we'd just come by to take a look at our options as we've never purchased from a dealership before (only auctions) As we wandered about the lot, a salesman Omar A. approached us and offered some help. I had no idea what type of car I wanted and I admit, I'm very indecisive. Omar was very patient and knowledgeable. After some time, I was able to decide on a car. Omar made the process very easy and my nightmares of buying a new car have dissipated. Thanks Omar! :)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Great experience

by Sunshyne122772 on 04/18/2016

I walked into the dealership just expecting to test drive a few cars before deciding on what I might want. The whole process went so smoothly with the help of Frankie Santiago and Jim in finance that I ended up driving my brand new car home that day! I am normally intimidated by dealerships but was made to feel very comfortable this time. Thanks for all of your help guys!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Hidden charges

by kbondar2015 on 12/01/2015

My wife went to Herb Chambers Ford of Braintree to get a second key for the car. When she got home we found a $8 fee on the bill -"environmental protection". My wife went back and asked what kind of fee is it and why would you charge it when you make a key! They told her they topped off the fluids. Nobody asked them to do it nor did they tell her they had done it. Plus the car was fully serviced just a week prior to that with all fluids topped off. This is such a shameless scam. I really hope they will fix it - otherwise the dealership seems to be good.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Fantastic Experience From Beginning to End

by Momvangone on 09/19/2015

As someone who was coming into my buying experience with fear, a few issues that needed some confident and comforting customer service and of course, some advice when it came to picking my very first new car after having a "Mom Van" for way to many years, I cannot say enough about Herb Chamber Ford in Braintree! From Scott Lewis, Manager and his calm, controlled voice, to Jim Lewis,(no relation:) the Finance Man who is open, honest and able to keep you calm and settle your nerves to Nate, the salesman with his fun, bubbly and super customer service side, this dealership cannot be beat! I was there many times with questions and each time was dealt with by many people while waiting and always was made to feel "important" and "special," even though I was just me and no matter how busy anyone was, I was always dealt with by someone. Awesome experience, fantastic car and super happy customer. Jen P

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great company, better people

by Stigs_ST on 09/06/2015

I bought my first car from Herb Chambers Ford of Braintree and the entire place worked with me. They answered all my questions and we're very up front about the whole process. After I purchased the car I had trouble with my insurance company. Not only we're the manager and sales person (Lino, you're the best) helping me but we had people who had overheard our problem from a cubicle over running around to help me. I will go to Herb Chambers first from now on. This is my family's second car from them in 6 months Nd have had the same experience at both dealerships.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Florin Helped Me Get The Right Car For Me

by Robrowski on 06/04/2015

Florin helped me through buying my first car. I went in knowing I wanted a Ford Fusion with AWD, but there were so many options available that it took us a while to narrow down what I really wanted. Florin showed me car after car and truly went the extra mile to make sure I was satisfied. In a few years when I am looking for my next car, I will be going to Florin at Herb Chambers.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best Service On Buying Ford Suv

by Bleyeyes7180 on 06/01/2015

I went into Herb Chambers Ford in Braintree and was approached by a car salesman Brandon Williams he was very helpful and knowledgeable about the vehicles on the lot. I explained to him what I was looking for and he found me the perfect vehicle. I was very pleased with his hard work he did for me. I would highly recommend him to family and friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Not a truthful Dealer

by DavidLu on 04/02/2015

Herb Chambers does not seem to be a dealer deserved trust. To save time, I talked to the salesman and made a deal on Saturday, March 21, 2015. After I signed all paper works, I asked to have a look at the car I bought. After an hour or two, the salesman returned and said he could not find the car. And they told me the car would be ready on Monday, March 23, 2015. On Monday morning, they called me saying "the car has damage on it and was repaired". I told them it was not good to repair the car before I had a look first. But when I arrived to their store, they said the car was not repaired because I told them not to repair the car. But I did hear the car was repaired when the manager spoke on the phone. Now I only saw some scratches on the front passenger side. The mileage on my contract is 10 miles. But now it is more than 70 miles. So I told them I could not pick this car. I was willing to pick an alternative car with the same price. But they said no. So they refunded me. It wasted me a whole Monday afternoon. I took a half day off to deal this issue with them, but finally got nothing. I asked them to compensate my hours for $200. But they rejected my requests. The car is Ford Focus SE Hatchback with VIN number: 1FADP3K28EL415527 . Do not buy this car, it was repaired. This is not a truthful dealer.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Best Buying Experience Ever

by MartyCQ on 11/11/2014

Cannot say enough about the courtesy and professionalism of my Salesman Kevin Sanderson and his Manager Miguel. I have been buying cars for for over 25 years and I can honestly say that this was the best buying experience I've ever had. I highly recommend Kevin Sanderson at Herb Chamber Ford in Braintree

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Wonderful experience

by l3k23 on 11/05/2014

I went to Herb Chambers Ford in Braintree and had a wonderful experience. Jason Capone sold me my 2011 Ford Fusion and he was really great! Very informative and genuine. You could tell he has serious passion for what he does. I would recommend him and this dealership. Thank you, I love the car!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

car buying

by michelekilmain on 10/23/2014

went looking for a vehicle with a 3 rd back seat but did not want to spend too much found it with the help of Kevin Sanderson. 2nd stop in looking for a car and the first one did not go well at all. Kevin was professional and courteous, love my new car

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

2 Comments

sales Rating

Great Experience

by JDeLappe on 10/17/2014

Bought a 2015 Ford F250 XLT from Herb Chambers Ford in Braintree, and it was the best car buying experience I've had in a long time. My salesman Kevin Sanderson was excellent, very knowledgeable about the truck line and made the whole process very easy. There were no games with the price of the new truck or valuing my trade and they were up front with all the numbers and rebates. Can't say enough about Kevin and the service he provided

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Missed Sales Opportunity

by bigred58 on 07/11/2014

We had an appointment to look at a specific used Honda CRV with the sales consultant, Richie. When we arrived on the lot we were not informed that the specific car we came to see had in fact been sold the night before. Richie's substitute sale guy attempted to get us interested in another CRV that was the wrong color and had higher mileage. I was incensed that the dealership had not contracted us prior to our arrival to notify us that the car we specifically requested was no longer available and that we were still not told that once we arrived at the dealership for the test drive. I feel that this sales practice of "bait and switch" was dishonest. We left the dealership and purchased another used CRV from their competitor one hour later.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Outstanding!

by sally115 on 05/28/2014

I am so happy that I decided to make my purchase here Brandon is the best!! Very professional. Really listen to what I wanted and did not pressure me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

You made it easy!

by jennifer1975 on 04/10/2014

I purchased a used Ford Escape and it was very easy and without any pressure. I originally sent an email and Christine responded. She got me into the dealership which for me is the biggest battle because of past experience at other dealerships. Christine set me up with my salesperson, Julianna and I purchased my vehicle the same day! Julianna listened to what I was looking for and spent the time to find it for me. Thanks!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Amazing Experience

by stacey7791 on 04/08/2014

I went into Herb Chambers to lease a Ford Explorer. Julianna and Mark made the whole process easy - I never felt pressured and they went out of their way to be sure I received exactly what I wanted. Would recommend to anybody!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Easy to buy

by roneill100 on 04/06/2014

I recently purchased a Ford Fusion Titanium from Herb Chambers Braintree and it was a positive experience. Mark A. listened to the requirements I had for a vehicle and helped guide me to the one I test drove and subsequently purchased. We had a few laughs along the way to boot. Thanks Mark!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

2 Comments

sales Rating

Great Experience!

by bobfai21 on 03/02/2014

I would like to thank Mark A. for making our experience at Herb Chambers an enjoyable one. My daughter just purchased her first car here and we couldn't be happier. He even had a big bow on the car for her when she picked it up. So thanks again Mark for all your help and honesty. I would definitely recommend Herb Chambers!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

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