Rowe Ford Lincoln of Westbrook
Customer Reviews of Rowe Ford Lincoln of Westbrook
Best Buying Experience
byon 03/14/2018
I had the Best buying Experience when I worked with Patrick Levasseur and the Sales Manager Ryan, to help me find the truck I was looking for. They ended up finding the truck I was looking for at a dealership in CT. I want to thank them for all there hard work. It was a pleasure working with them and I would recommend anyone whose is looking for a car or truck to look up Patrick. He is the true Car Sales professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Verbally Attacked
byon 01/12/2018
I went on True Car and got the price guarantee for a New Explorer. Once contacted dealership salesman Tim Hamilton called me explained the ad in the quote is not the actual vehicle that it has way less options. Needless to say I still wanted the vehicle so pulled $30K cash and went to the dealership letting him know I was on my way. When I get there he brings me out to a Demo with 4400 miles on it, stains on the seat and starts telling me this is all they had. I know better as I saw 2 others on the true car site he could have tried to sell me. Instead he slams the back door and tells me he's sick of me and to get off the lot. He's tired of me insulting him and he is done. I was there literally like 3 minutes in no way disrespectful or insulting. I was ready to purchase a vehicle. I have never in my life been verbally attacked like he did. He was yelling at me to the point of tears and I asked to speak to manager. Manager Dave explained the reason it's still a NEW vehicle cause it hasn't been titled to anyone. During this explanation he had to ask the Sales guy Tim to take a walk twice cause he wouldn't stop. I got no apology for behavior and just a look at me waiting for me to leave. We just purchased a $32K fusion from them last year (sales man Matt- terrific!) and a Ford Raptor a few years prior. I have never been so insulted and miss treated from a business. Never will I put money is there hands again!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Well done
byon 04/21/2017
Talked to Nate House over the phone. Very professional, cared about my needs, and answered all my questions
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Easiest, most stress free sales experience I ever had
byon 03/03/2016
I recently purchased a new 2015 Ford F-150 Platinum truck. I had spent months researching on line to decide what I wanted and what I did not want. I called several dealerships closer to my home in Oaklànd. Each dealer told me to come on in, "We have what you want". Well you know where this is going, every truck I looked at either did not have options I wanted, or the wrong color in the interior. I made a internet inquiry to Rowe Auburn and in a few hours I received a text message from Martin Read. For once a salesman who actually read my email and responded to me for inital contact the way I asked. Refreshing. I Made arrangements to test drive 2_trucks. I showed up at the appointment time and the Martin had both vehicles ready for me. There was not much price difference but One was a Lariat, the other was the Platinum. I was very unsure and decided I wanted a copy of the stickers on both vehicles. They gladly helped me out. I decided to take the night to think about it. The next day I called with my choice and made arrangements to purchase over the phone. I do live a ways away so I wanted a couple of days before I picked it up. The day I was supposed to go it was one of the few days we got snow. I requested to postpone 1 day and they did not even hesitate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service / Great Salesman
byon 02/22/2016
I just want to say how pleased we are with the purchase of our new Lincoln. Our family has purchased a total of five vehicles from Rowe Ford and have worked with Tim Caron on all of them. We couldn't be happier with the service. Tim always goes over and above when helping us with our purchases. He is very thorough and answers all questions we may have. It has been such a great experience. We will continue to use Tim as a salesman and will recommend Rowe Ford without reservation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fast and friendly service
byon 01/28/2016
I Leased a 2016 Ford Explorer.... Very easy and professional service by all in the deal. Jason Burns was upfront, honest and accurate in every detail.. The vehicle wasn't on site, but one was located and brought in the next day. I highly recommend Rowe and their staff. I will not go to any other dealer to purchase a ford!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Amazing staff who treat customers properly
byon 01/05/2016
I had such an amazing experience with this dealership. I've checked out multiple dealerships and every time I walked in I would be judged based on how young I look (I'm 27 who could pull off looking like 18 year old) and questioned about my ability to afford the vehicle I wanted. For awhile it was incredibly annoying until I came to Rowe Ford and everyone treated me like the adult that I am. I especially want to thank Mary Frey for being an awesome sales woman and had been there for me throughout the whole process. Working with Mary made everything so much easier and she treated me like I was family. Based on my experience I will definitely come back here and tell everyone I know to come here as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great sales and service experience
byon 01/03/2016
You learn a lot more about a business when things don't don't go as planned than when things go perfectly. What do they do to make things right and be sure you are a satisfied customer? That is the true test. I recently bought a 2013 Ford F150 which turned out to have an issue with driveshaft vibration. The short version of the story is that after a couple of trips to the service department, the issue was still there to an unacceptable degree. How much vibration is acceptable is somewhat objective, but Nick in service made it clear that criteria was that I was comfortable with it. In the end, I felt I did not want to enter into a long-term relationship with this particular vehicle, so Ryan Griffin worked with me to exchange for a different Ford F150. I could not be more pleased. All along the way, Ryan and Nick worked with me to find an acceptable solution. They both did an outstanding job and I will recommend them and Rowe Ford to my friends - in fact, I already have. Kudos to the entire Rowe team!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Rowe Westbrook, sales team
byon 12/15/2015
The sales team were patient and understood my needs. I purchased a Ford Fusion which is perfect for me. The car is stylist with all the interior bells and whistles. I'm in awe of what this car can do. The sales team was wonderful. My salesman, Leif O'Connell treated me with honesty and integrity. He is one of the reasons I bought the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service & Experience!
byon 12/14/2015
Ryan Griffin was really great to work with & was very knowledgable on all of the Ford Products. I had previously test driven vehicles at another Ford dealership and they were unable to answer most of my questions. Ryan was patient with us and our specific requests and I would definitely recommend him to other buyers! I bought a 2015 Ford Edge, Titanium and could not be happier! I love it! Ryan was great & found us a variety of options to test drive in the Edge models to best find our fit. He worked really hard at finding two "twin" vehicles that were available for us. We did not have the best experience with the manager who filed our paperwork over at the Hyundai dealership. Although we were there past closing finishing up our sale on a Saturday, he made us feel rushed. He even mentioned that he didn't really care about a sale for Ford?! He did not have much of a personality, but maybe it was just late & he had a bad day. All in all, it was a great experience while at the Ford part of the Rowe dealership. Luckily, I have a lot more patience than my boyfriend, as he was about to walk away from the sale after the initial interactions with Jim from Hyundai. Thank you to Ryan & Dan Caron for all of their help and assistance and answering all of our many questions!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great experience, good people
byon 06/09/2014
Let me start by saying I've made car-buying mistakes in the past AND my credit is not perfect. Reluctantly, it was time to buy a new car. As a single woman the idea has been daunting and intimidating and it didn't feel like anyone was really listening to me until I went to Rowe. All of the other Ford dealers that I talked to told me they had the car I wanted but were really just trying to get me to the lot. But Rowe told me exactly what they had! My whole experience at Rowe was really comfortable and easy. My only complaint is that I received multiple emails inviting me to come in and test a vehicle after I already put a deposit down on the car they were delivering. Probably the nicest bathrooms I've ever seen at a dealership, too.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
