Rusty Eck Ford

Today 11:00 AM — 7:00 PM
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Sunday
11:00 AM — 7:00 PM
Monday
8:30 AM — 9:00 PM
Tuesday
8:30 AM — 9:00 PM
Wednesday
8:30 AM — 9:00 PM
Thursday
8:30 AM — 9:00 PM
Friday
8:30 AM — 9:00 PM
Saturday
closed
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Customer Reviews of Rusty Eck Ford

4.7
Overall Rating
(81)
Recommend: Yes (40) No (3)
Write a review: Sales | Service
sales Rating

Best car buying experience

by Ky.pen on 05/15/2017

After reading all the bad reviews about Rusty Eck I was hesitant on going to look at a car that I fell in love with on their website. After debating for a couple days, I decided screw it might as well just take a shot at it. As I entered the building it seemed like everybody around me was all smiles and that's when I met one of the best sales guys I have ever encountered. Lee was all about making sure the customer was taken care of. He went over and beyond to make sure he could find me the car I had been in love with since the new body style came out. When I found out I could get the 2017 for the same price I was ecstatic. In other words, if you want to get a great deal and a dealer that will actually keep you involved then go see Lee and the rest of the team at Rusty Eco Ford.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

81 Reviews
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sales Rating

Ford truck

by Cha1 on 12/10/2017

Do not buy here I felt ripped off sold me 20000+ truck with one running bored broke, brakes need changed after a month and tires were maybe 25% tread had the vehicle for 60 days and already had a blow out plus the topper it came with was broke. They didn’t go over anything with me on the truck before sending me out with it then when I msg my sales guy now he just ignores me

Recommend this dealer? No

Purchased a vehicle from this dealer? No

service Rating

Excellent Recall Service on Fiesta

by David-P on 05/26/2017

I recently scheduled my 2011 Fiesta for factory recall service work to be done. We dropped the car off and received update on the status of the work to include expected completion time. The car was finished when we were told to expect and all in working order. Our Service Manager, Chris Fontes did a first class job in making this happen, he was courteous, professional and easy to work with. This is my second experience with Service work, and Chris, at Eck Ford, the first was exactly the same. I plan to buy another car from Eck Ford and look forward to more great service. Super job and Thanks!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Best car buying experience

by Ky.pen on 05/15/2017

After reading all the bad reviews about Rusty Eck I was hesitant on going to look at a car that I fell in love with on their website. After debating for a couple days, I decided screw it might as well just take a shot at it. As I entered the building it seemed like everybody around me was all smiles and that's when I met one of the best sales guys I have ever encountered. Lee was all about making sure the customer was taken care of. He went over and beyond to make sure he could find me the car I had been in love with since the new body style came out. When I found out I could get the 2017 for the same price I was ecstatic. In other words, if you want to get a great deal and a dealer that will actually keep you involved then go see Lee and the rest of the team at Rusty Eco Ford.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Unfortunate sales experience, disappointing after-sale care.

by Dustin_Loftis on 03/27/2017

My wife and I visited Rusty Eck Ford with the intention of checking out their inventory. I was looking at a Subaru STI, and my wife is interested in a moving to a larger SUV, such as an Explorer. The salesman was agreeable and interesting, and everything was fine through test driving multiple cars. The sales experience turned negative very quickly. We asked for ballpark pricing on the Explorer and STI we'd been looking at. We were seated and given some bottled water, while they "figured out the pricing." When the salesman returned to the table, he brought a pair of Ford Motor Credit applications, one each for my wife and I, and then asked us with a straight face to fill them out "so they can figure out the pricing." We refused, and long story short, left after another forty-five minutes of waiting for the pricing. The sales manager came out of the office with the numbers (naturally) as we headed for the door. I gathered the pricing from him and we left. I discussed the pricing with the salesman via SMS, the practicality of the car with my wife, and the interest rates with my credit union. A few days later, everything came together and I went in an hour before close to fill out the paperwork. My salesman was off, but he came in anyway to shepherd the sale. There was another set of disagreements regarding the pricing, but as I had it in writing as an out-the-door price, they eventually worked it all out on their side. They took the car around to clean and service it and prepare it for me. Late in the evening, long after they closed, we finally finished and I went outside with two of the salesmen to do the delivery inspection. The car looked great, everything was perfect, except there was something hanging down under the engine compartment. The entire front splash guard was just hanging there, almost to the ground. The older salesman remarked on it, but we were long past the "we owe" section of the paperwork, where the dealership would have to put in things they are supposed to do. So I left. I researched the issue, and eventually took the car to the Subaru dealership to have it inspected. I accompanied them to the lift and got my first good look at the undercarriage. The splash guard which protects the engine and channels airflow in the compartment was hanging loose and had been damaged by contact with the road. It was missing all of the bolts which hold the part in place against the car. The service manager and technicians standing there with me mentioned the bolts have to be removed to change the oil filter, and it was likely left hanging during the last oil change. I paid $15.22 for replacement bolts from Subaru, then contacted the salesman at Rusty Eck Ford to mention this issue. I told him what Subaru had found, and mentioned that pieces were missing from the splash guard. He responded that since there was nothing in the "We Owe" section of the deal, there really is nothing they can do. Which of course, I understand. As he understands that we will find my wife's vehicle elsewhere. I have no intention of pursuing this, as I believe they should have made this right. But I do believe I can help others by sharing my experience.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Would not recommend

by zacharyo123 on 12/30/2016

I purchased a car a couple of months ago from rusty eck. I was helped by brad and my initial sales experience was alright. After they had my money they were not so helpful. I purchased the car and it did not have floor mats. As part of the sale i was promised new floor mats. The car also had only its spare key meaning i had no way to lock/unlock it remotely. A few days following the sale i went back to drop off loan paperwork and was told again by the salesman he was waiting on the mats and another employee to access the key. A month later i had no word from the salesman and left him a message. He never called me back and two weeks later i walked into the dealership asking for him. A different salesman found him and instead of talking to me he stayed away and directed the other salesman to get me floor mats. 10 minutes later i ended up with floor mats for an older model of my car that didn't fit. not to mention they were extremely dirty and worn including cigarette burns on the passenger side mat. To top all of this off while I test drove the car the drivers side front tire had low pressure and I was assured several times it needed to be inflated and that was its only issue. 2 months later i have inflated the tire several times, even thought i was ensured the tire was fine it obviously has a leak/issue. Overall I am very dissatisfied with my experience at rusty eck.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

service Rating

7/2016 repair

by justdave58 on 07/19/2016

2013 F-150 truck had check engine light on. Repair was made under warranty in a timely manner as promised

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

no title

by oldman162 on 07/11/2016

The service tech was very responsive and got the truck in as soon as possible. I love the truck, but I don't like having the service engine soon light come on twice in less than 36000 miles.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

. Warranty brakes

by Yrinhle66 on 07/06/2016

My first appointment they sent me to the wrong place I went to the service center and the quick line since it was warranty the quick line couldn't do it and I could not get in so the next day I come in they handle it up quickly and most efficient I would suggest when people call to make an appointment they are told where to go

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Nice atmoshere,courteous, clean facility

by Mullen1 on 07/06/2016

I have always had a fair and quick turn around as far as my time and vehicles well taken care of.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Excellent service

by jokeroach on 07/01/2016

Marcus was extremely detailed in the information regarding the work done to my vehicle. I have taken my vehicles for service there since 2005 and have always experiences great service.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Oil change

by lilred9496 on 06/29/2016

I had the oil changed in my 2013 Ford and they even sprayed it off. They did a great job.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Courteous and friendly staff

by DebReha on 06/22/2016

We had a regular oil change and had a recall fixed on our 2013 Explorer. Chris Fontez is the person that we prefer to work with when needing service. He knows us by name and is extremely polite and makes sure Ford meets our needs.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Oil change and headliner repair

by Hornet92 on 06/20/2016

Everything was done to my satisfaction and it was done on time as promised. I was very happy.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

The service and body shops all ways do an outstabding job.

by JPTHOMAS46 on 06/20/2016

I had my car detailed by the body shop before the car went on display inside at blacktop Nationals. I have for the past two years had the car detailed at Rusty Eck Ford. The detailers in the body shop do a great job, the total car is ready for showing.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Quicklane @ Rusty Eck Ford ROCKS!!

by ClaireECerv on 06/20/2016

My car was clean and service was done quickly and efficiently! Thank you for fixing my tire too!!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Auto body repairs and rental vehicle

by FordTrucks64 on 06/16/2016

All went well, had a very busy week getting this done and went off without any problems. The only thing is I am still waiting on enterprise rentals to refund my $50 deposit. As of 15 Jun 16, it still had not been refunded. I turned in the rental on 10 Jun 16, and was told it would take 24-48 hours before it would show up back into my account. Still waiting for this to happen.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? Yes

service Rating

Excellent Service

by Jschoenborn on 06/16/2016

I have a 2011 Ford Edge that I simply love. I have, since I purchased it had it in to quick lube for all my needs and for the service, they put the sticker in my windshield and I get in there before or soon after the expiration date. They always have my record there to advise me on what I need to have done. This time it was for a fluid flush. I like knowing before hand just how much it is going to be. I hate surprises. They have never let me down. Service is excellent!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

No need to go anywhere else

by kuntzsch on 06/06/2016

No need to go anywhere else!! Greatest buying experience I've ever had!! We got what we wanted and for what we wanted to pay!! Matt Haskins the most honest car salesman to date!!! I will be going back

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Quick easy painless and light on wallet

by stoneyk on 05/16/2016

The staff was extremely helpful. Courteous, kind and respectful to my time and problem with vehicle. Service department was amazing starting with Glenn. Appreciate the updates and all info to help me understand services provided. Thanks for putting me in a ride til mine was road ready. Can't say enough positive things of my experience with the Rusty Eck Service Department. Thanks fellas.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? Yes

sales Rating

Good experience working with Monya

by Margelvan on 05/12/2016

Monya and Ken were easy to work with. and took care to help us select a vehicle that met our satisfaction.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great experience

by EskieRescue on 05/03/2016

Randy was very professional and listened to what my needs were for a car and what my price range was and he stuck to it. While I'm still waiting for items to be completed I am enjoying my new car and free 6 month Sirius radio.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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