Jim Tidwell Ford

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12:00 PM — 6:00 PM
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Tuesday
9:00 AM — 9:00 PM
Wednesday
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Friday
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Customer Reviews of Jim Tidwell Ford

3.2
Overall Rating
(12)
Recommend: Yes (1) No (4)
Write a review: Sales | Service
sales Rating

Returned to Dealer

by unsatisfied36 on 07/11/2016

After discussing the matter with the General Manager i was able to become a satisfied customer and would highly recommend any future purchases. Thanks Eddie for all your help

Recommend this dealer? No

Purchased a vehicle from this dealer? No

2 Comments

12 Reviews
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sales Rating

Terrible Customer Service

by Nathan1 on 10/28/2016

I purchased three cars from them. An Escape for my daughter, an Escape for my wife, and a Focus for my mother in law. The Escape for my wife started bucking when you accelerated and slipped out of reverse - so transmission issue. Dropped the car off on Oct 15th, was told 23 cars ahead of us and that 6 cars a day get done by Brayan Morales the service advisor. A week and weekend went by with radio silence - on Monday we called with no return call and finally got a call back on Tue saying it had not even been looked at. Today Oct 28th, we get a call that the transmission has metal in the fluid and needs to be torn down or a new one is needed for $4500. Mind you this is a car with less than 40k miles on it 36-38k is all it has on it. They told me that the car is a 2011 so no warranty - no loaner car - nothing they could do. They did say I could call Ford directly to open up a case, which I have done this morning. I feel like I bought three cars from a place that only cares about selling cars not providing a good customer experience for the life of the customer. We have to purchase two new cars in Q1 of 2017 - I can tell you it will not be from this dealership or Ford. Faulty product with no customer service past the initial sale. Very disappointing

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

1 Comments

sales Rating

Returned to Dealer

by unsatisfied36 on 07/11/2016

After discussing the matter with the General Manager i was able to become a satisfied customer and would highly recommend any future purchases. Thanks Eddie for all your help

Recommend this dealer? No

Purchased a vehicle from this dealer? No

2 Comments

service Rating

Mistreated in Service

by Jbyerspe on 02/19/2016

I made an appointment two days ago for them to look at a rattle in my almost new Explorer. I was told if I brought it in at 830 AM I would be one of the first in line for the techs to look at. I did so and took the shuttle back to my office. After not hearing back from them, I called around 2PM to check the status. I was told that the techs are backed up and they haven't even driven my car yet. I told him I had to have the car for the weekend and for them not to start any repairs they could not finish. My advisor called me back and left me a message that I could always rent a car for the weekend !!!!!!!!!!!!!!!!!!!!! Really??? If I ran my business like they run theirs I wouldn't be in business for long. I will never waste my time at this place again and needless to say I would never buy a new vehicle there or recommend this place to even my worst enemy.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? No

1 Comments

sales Rating

Great service

by LVilhjalmsson on 01/22/2016

My old car was starting to have some issues so it was time for a trade-in. I went to another dealership, and had a horrible experience. A friend recommended Jim Tidwell. David Flores was fantastic. He listen to my needs and got me into the perfect car. I absolutely love my 15 Focus. #mycarfromDave

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

2 Comments

service Rating

bad service

by truthfuljim on 01/15/2016

These people take hours to perform even simple things, they want you to leave the car with them. They quoted me "hours" to do a new chip key. I got it done at Shottenkirk in 51 minutes, avoid these people.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? No

sales Rating

don't go there

by rob265 on 04/04/2014

rude sales people overpriced cars

Recommend this dealer? No

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

1 Comments

sales Rating

Grateful and Content...

by mlv3 on 10/13/2013

A little over a week ago I was browsing through the used vehicles on the website, I found two suv's that caught my attention. The following night I stopped by to take a look. As soon as I stepped out of my truck, I was greeted by a kind and sincere smile. First impressions are important to me and being a woman in a male driven industry such as car sales, I'm inclined to feel uneasy. The sales associate I refer to is Jody S., he listened closely and the next thing I know we're going for a test drive. During the drive I listed my needs and negotiated an offer. He was very personable and made me feel at ease. Once we returned to the dealership we sat down and began going over further details and we came to an agreement. Pretty much all my requests were honored and since it was late in the evening, I agreed to return the next day for further discussions. I also needed to do further research on the vehicle and do price comparisons with surrounding dealers. Jody followed up with me first thing the next morning and I went in with my research findings. I had a few minor concerns regarding the Carfax report I pulled from their website and asked if I could borrow the vehicle so that my mechanic could take a look at it. Without hesitation, Jody was fine with that and told me to take as long as I'd like. So with that, I was able to get a second opinion from a Ford expert (Hector, at American Service Station @Mars Hill Rd.) With the exception of a few cosmetic issues along with two other minor mechanical ones, I was given a thumbs up and returned to the dealer ready to sign the dotted line. With my conditional list of repairs at hand, I began negotiations. I ended up getting more for my trade-in than expected, my monthly payment was very close to what I requested, interest rate was reasonable(much lower than the original offer) and the list of repairs were all agreed to as well. Jody even threw in 2 full tanks of gas, one of which he filled the same day! So off to the finance dept. where Tim takes over and makes all the paperwork easy to understand. I was offered a reasonably priced warranty and body damage coverage that was hard to pass up. I drove off the lot in a safer and much reliable vehicle than what I had which gives me a priceless peace of mind. Overall I had a very positive and pain free experience. I won't hesitate to recommend this dealership and most importantly Jody! He also followed up with an email checking in which was a nice touch. As a single woman I feel that I was treated fairly and most importantly with respect. The only reason I didn't give 5 stars is because my list of repairs has not yet been completed and I have not received a call from the service dept. but I will follow up with a final review once all the work has been done. They have 30 days, so stay tuned... Update: This past week I got in touch with Jeremy S., general mgr, he got me in touch with Tina L. from the service dept. I took in my vehicle the same day and she was like meeting an old friend...welcoming, accommodating and very courteous. She set me up with a comp. car rental with Enterprise(thanks Brian!) while the minor repairs were addressed. By the next day my Edge was ready and when I went to pick it up I met up with Jody. We touched base and it felt like I was stopping in to visit old friends. I couldn't be happier with the final outcome. If I could rate Jim Tidwell Ford along with Jody, Jeremy and Tina a 10 I would! Thanks to you all for being a stand up professional place that followed through with all that was promised and much more!!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

IMPRESSED

by BeeHerder on 04/26/2013

Took over 2 weeks to find a vehicle. Visited 4 or 5 other dealerships and was not happy with sales or selection. Started out looking for new, wound up in used section. Was not on lot too awful long before Dickey L. came out to assist me. He was wonderful to work with - was not pushy - truly tried to find something to fit my expressed needs. Looked at website everyday and went back 2 or 3 times to view the lot in person and test drive several vehicles. Wound up with something totally unexpected and pleased as punch so far with entire experience.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Worst car buying Jim Tidwell kennesaw georgia

by tlsipple on 07/11/2012

Worst car buying experiance ever.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

1 Comments

sales Rating

Unsatisfactory response

by bobcharlie on 03/26/2012

Jim Tidwell Ford did respond with internet pricing. But unfortunately the prices were of Explorer models and equipment that I did not want. I specifically noted that I wanted the 6 cyl engine and this dealor ship quoted the ecco boost 4 cyl. Then asked if I would consider a 2013 model as the newest Explorer was the closest to what I needed. Typical dealer run-around. They would answer only selected questions and quote unwanted options. My recommendation - seek another dealer!

Recommend this dealer? No

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

1 Comments

sales Rating

Jim Tidwell Ford - Felonious [violative content deleted]

by jonnielu on 12/11/2011

Don't buy from this dealer. If they make mistakes on the paperwork, they will forge and defraud to cover their [violative content deleted]. It is hooray for them and screw you. They are proud of getting away with crime, no customer loyalty.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

1 Comments

sales Rating

Not sure if this place is open for business

by dbaswell on 03/10/2008

Pulled up in lot to look at a few vehicles before asking for literature, or intelligent questions. Looked for about a half hour. Peeked around to see where salesman was . None. Went inside didn't see anyone, could have fired a shot through here, and not hit a soul. Went to back to use bathroom. When I came out a salesman saw me asked if he could help. Asked some pretty basic questions which salesperson could not answer. He may have been the only person working there. It made me nervous that a car dealership could be so dead! He couldn't find literature, for about ten minutes. When I was leaving he shook my hand, and quickly ran over to a bottle of disenfectant and squirted a gob in his hands and profusely rubbed. Maybe he was scared I would infect him. I read Ford was in poor condition, and when I visited this location, I had the idea maybe this guy sold cars for a while, maybe answered the phone, then worked in repairs, to save labor.I would not buy from a dealer who does no business,that finance person is going to nail you to the wall, and smile, to make up for no volume.

Recommend this dealer? No

Purchased a vehicle from this dealer? No

1 Comments

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