New Smyrna Chevrolet

I’m not a big fan of doing business with dealerships but they had a pre-owned truck that I was looking for with a reasonable price. My wife and I stopped by to take a look. When we parked, we were met by a salesman and we went out to the truck; he left us out in the lot to go get keys. After a 15 minute wait in the heat, he returned with a can of Red Bull in hand, to tell us he could not even open the truck to let us look at it because there was a recall. As we were about to leave he wanted to start talking about a deal for the vehicle, somewhere in the conversation when he was making his sales pitches he told my wife and I, “the more difficult we made it” and in disbelief I tuned out whatever else he had to say. When my wife and I got up to leave, he said he did not mean to irritate us and went and got the sales manager. The sales manager was nice and ended up agreeing verbally to a price. A couple days later I called the salesman to tell him I wanted to talk about the deal but with the recall and me not even being able to look at the interior or test drive we could not move forward. He changed his story saying he could not find the keys on our original visit. I then told him I wanted to come and get the truck that day, test drive it and look it over and would return it before they closed. I sent him a text at 1:34 p.m. and let him know I would be there between 3 and 3:30 hoping the vehicle might be up front ready to go as some dealers will do. I arrived at 3:15 and to no surprise he was not there. After the receptionist made phone contact with him, she said he was on his way back from lunch and he said he would be back in 3 to 4 minutes. I was glad I did not get there at 3:00. While waiting I interacted with some of the other salesman who were very professional and cordial and attempted to assist in getting the keys so I could be on my way. My salesman finally showed up at 3:31 to tell me there was a “sold” sign on the truck. He told me he was going to look to see if they had something else, at that point I got up out of my chair and left. The lack of communication cost me 2 hours of work, gas, aggravation, etc. After returning home I called to talk to the sales manager who apologized for the ordeal. He said he would be looking for another truck and would try to make it up. I will respond back to let everyone know how that turns out. To date, my worst dealership experience. I like to be treated like I am a customer and don’t appreciate the arrogance and unprofessionalism we had to endure from one member of their sales team.