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Subaru of Daytona


670 N Tomoka Farms Rd, Daytona Beach, FL 32114 (map)
Today 8:30 AM - 7:00 PM
Sales Rating
Recommend:
Yes (1) No (1)
Service Rating
Recommend:
Yes (0) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Terrible Service
Written by Ron Moyer on 12/31/2024

The sales staff especially Matt at the time he has since been promoted is great. The service department is very lacking, and the service manager Frank is very disrespectful. I brought my vehicle in for an oil change and tire rotation. The service guy says do you want to rotate the spare into the rotation as Subaru recommends it. I had never heard of this but said if it is a factory recommendation go ahead. We'll as I was driving home a couple lights lit up on the dashboard. Come to find out they did not sync the spares TPMS correctly and told me to bring it in and they will fix it or to another dealer as I live 60 miles from them. I stressed to their service manager Frank that it was their fault not mine why should I be out my time and gas that was unacceptable and I would call his boss and Subaru of America. He said call whoever you want. Then James a service advisor calls me doing a follow up and says he was checking on their service and I told him and he stated yes not many people do that so some of our guys may not know what to do. Again admitting they were wrong. They need to send a flatbed to get my vehicle and fix it on their own time and money not mine. So again beware once they sell you a vehicle the DO NOT CARE.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Paige Mason on 01/01/2025
Dealer Response
Hi Ron, we are so disappointed to learn of this situation you have described. Please reach out to us at (386) 255-2252 and we will work with you personally in rectifying the issues you experienced.
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