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D Addario Buick GMC


329 Bridgeport Ave, Shelton, CT 06484 (map)
Today 11:00 AM - 4:00 PM
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Dealership Service Review

2 out of 5 starsservice Rating
fredlaudisi@aol.com
Written by flaudisi on 02/09/2024

Vehicle was at the dealership for 9 days(1/17am - 1/25pm) total and all issues have not been resolved. After 3 days, I was told the vehicle was ready for pick up and all that was performed was the 1st service at approximately 4400 miles and the reprograming of the puddle lights. The appointment was originally scheduled to fix a wobble heard in the driver door when closing, issue with the infotainment system, and a paint defect on the roof. When I went to pick up the vehicle(1/19pm), I had them listen to the wobble when closing the door and the window up. They agreed to keep vehicle and look at it on 1/20. They said they could not see the paint defect even though Michele Chonko had a picture of it in her email. The defect could not be pointed out to the tech because the vehicle was left in your parking lot and there was frozen precipitation on the roof. I called Monday(1/22) and Tuesday(1/23) for a status. Michele called late afternoon Tuesday(1/23) and said the vehicle had just gotten back from the body shop and that still need to address the wobble. I Thursday(1/25) I was told vehicle was ready for pick up. When I arrived around 4:30-5:00pm, I pulled vehicle in to look at the paint but the roof was wet so I could not evaluate the repair. The wobble in the door was gone which I was told were two power window cables moving around that were repaired with friction tape. I was pleased with the solid sound when the door was closed. Saturday I washed the vehicle to evaluate the paint repair. The original defect was a small fleck of paint missing(no scratch or dent) and 2 dark dots in the paint. It appears the that the roof was buffed and the missing fleck of paint has buffing compound in it and it looks like the clear coat came off of the 2 dark spots and buffing compound is in the recesses of the paint. Sus[cious that the 2 dark spots were from a previous repair, Michelle Chonko received the before and after pictures in her email. Also noticed that the chrome on the running board up front on the driver's side had deep scratches in it. Tom Prosser said he would order a new running board and schedule the paint touch up(I do not want the roof repainted) for week of 2/5/24, have the truck for a day, and reserve a loaner for me. Today is 2/9 and I am still waiting. If these items are taking care of then i will be pleased and not bad feelings. Everyone has been very polite but my truck is not right, I have to answer no to all questions until issues are resolved. I know if I wait to long, these surveys expire.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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