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O'Meara Volkswagen of Thornton


1900 W 104th Ave, Thornton, CO 80234 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible Experience - DO NOT GO TO O'MERA VW
Written by Amy on 11/30/2017

I have purchased 2 cars from O'MERA VW over the years and have consistently recommended them to family and friends. I have 3 children, 2 in college, and both myself and my husband work. Our son's car broke down in Boulder and we were in need of finding something new for him with minimal investment. I found a car advertised for 3,890 on their website and contacted them for more info. I received a phone call and a text from Josh Tarro within an hour around 1:00 PM which was great. I set up a time to see the car after work at 6:00 PM so both my husband and myself could look at the car. I received an follow up phone call and Voicemail from Justin Chavez confirming my appointment. We arrived at 5:50, and walked in an no one came to help us. At 5:55, I received a reminder email of my appointment, and I was already there NOT being helped. At 6:00, someone finally came to talk to us and said that unfortunately the car we were there to see was sold. I asked why no one contacted me in the few hours between my inquiry, when I had so many people contacting me to confirm my 6:00 appointment, and the sales person, Justin Tinahara, said he didn't know BUT had other cars in "that" price range and he would honor the price with a different, potentially better car. We agreed to look at something else. We test drove another car, told him we would pay cash expecting the price tag to be the 3,890 and then he asked what the other car was advertised at. I told him. He then went to his manager and came back and said he couldn't match THAT price, but could do it for 5,600. I told him that was not what he told us initially and he went back to his manager and "came down" to 4,500. I can't believe how unethical, disrespectful, and deceitful this interaction was. Even though this was a completely small purchase for this big dealership, they have lost the business of my little family of 5, my extended family, co-workers, neighbors and anyone else who ever asks me for car recommendations. AVOID this dealership. COMPLETE waste of time and perpetuates the stigma of slimy car sales.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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