Stetler Chrysler Dodge Jeep Ram

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08:30 AM - 08:00 PM
Tuesday
08:30 AM - 08:00 PM
Wednesday
08:30 AM - 08:00 PM
Thursday
08:30 AM - 08:00 PM
Friday
08:30 AM - 06:00 PM
Saturday
09:00 AM - 04:00 PM

Customer Reviews of Stetler Chrysler Dodge Jeep Ram

4.8
Overall Rating
(19)
Recommend: Yes (19) No (0)
Write a review: Sales | Service
sales Rating

Highly Recommend

by Gwlovemyram on 12/05/2017

Working with Bill at Stetler Dodge was a very positive experience. He went above and beyond to help find the truck that we we're looking for and answered any questions we had. If you want someone who is very knowledgeable and experienced, then go see Bill at Stetler Dodge.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
36 Reviews
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sales Rating

Just my thoughts....

by Orangecattwo on 12/26/2017

I like that Stetler is family owned but what I found to be disheartening is that I always felt rushed. When I went to sign the paper for my Durango I was very unhappy to feel as though I was being hurried “because we close at 6:00 on Fridays”. I was never shown how to work all the extras on the vehicle, just handed the keys and that’s it. The way people scattered at 6:00, you would think the building was on fire. I have nevered received a call from anyone asking me how I like my vehicle or best yet anything. I was quite unhappy to find the vehicle was not clean, windows were dirty, headliner had paw marks from the dogs who were obviously inside. I found dog hair, food and change under each seat....disgusting! The back hatch had muddy paw marks on it and it was not detailed before it was picked up. I was told it would be. The third row of seats, ugh. I had to shampoo every one of the seats since that was not done either. The air pressure in my tires show three different pressures?? Driver front is 36, passenger front is 34 and both rear pressures are 35. I spent 2 plus hours cleaning that vehicle out! I was told it would be detailed, it needs a good wax job. I realize the vehicle is a 2015 but this is our first experience with Stetler, honestly it has not been the best experience. 😔😔 My personal thoughts and you can take this with a grain of salt....do not rush your customers. Make sure they take the time to go over the functions of the vehicle. Tell you finance guy to not cop an attitude when I want to look over the vehicle before I sign the papers. It’s all about professionalism, respect. I could have easily gone to a Dodge Dealer in MD but I chose Stetler. Btw, I purchased the vehicle not my husband so please stop sending him the emails. The hood need painted and my hope is that this isn’t going to be an issue too.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Highly Recommend

by Gwlovemyram on 12/05/2017

Working with Bill at Stetler Dodge was a very positive experience. He went above and beyond to help find the truck that we we're looking for and answered any questions we had. If you want someone who is very knowledgeable and experienced, then go see Bill at Stetler Dodge.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Quick and Easy

by CorpLaw77 on 09/26/2017

We came in fairly well prepared as to what vehicle we wanted. Josh helped us through the process of figuring out what payments were going to be and if we would qualify very quickly. For something that I was certain was going to be a big back and forth process, it didn't go that way at all. Definitely made the process as painless as possible. (Vehicle was a 2017 Jeep Renegade Latitude)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Routine oil change

by Jg21062 on 08/18/2017

Routine oil change The express lane was fairly time under an hour

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great service

by LindaDH on 07/29/2017

I had a replacement key for my Durango programmed. They did it quickly and for less money than another dealer I called. Their waiting room is fantastic.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Happy Customer

by Krystmarie on 05/16/2017

We had a very nice experience at Stetler Dodge. They were friendly, welcoming and went above and beyond to works with our budget and needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Stetler service

by Lawman04 on 03/02/2017

I have been dealing with Stetlers for the past 5 years and have had fantastic service from them They are very customer friendly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Stetler Dodge Service

by JenniferS52 on 12/09/2016

I purchased my 2015 Grand Cherokee on 12/30/15. I had the annual service done on 12/08/16. My experience was great. They handled all of my concerns and I am more than satisfied with dealing with everybody at Stetler!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Positive buying experience!

by Sherrie35 on 12/05/2016

Stetler was able to assist me in every way in order to locate & purchase the right car for me. I had been unable to find my preferred vehicle with necessary features through other local dealerships. Stetler did it all ... they worked with me through vehicle information & financing options that would fit my lifestyle!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Stetler

by Jeepmom40 on 10/12/2016

Very pleased with our first service using Stetler. We were quoted a fair price and were very happy they had a Saturday morning appointment. Keep up the good work and we hope that you will be our service center for many years to come.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best in Class !!!

by ChristDiver on 09/10/2016

I'm extremely greatful for the VIP treatment by Salesman Joe Delaney & Staff. The Professionalism, Friendly & Non Aggressive atmosphere at Stetler Chrysler Jeep not only by my Salesman but by the entire Staff was absolutely what i expected from a 5 Star Dealership. Service was far more superior from past experiences with less than Reputable Dealers whom are commissioned based. My overall experience from a Immaculate lot with plenty of New Vehicles to choose from to my purchase of a 2016 Jeep Cherokee Trailhawk was by far the best amongst all past experiences from a Dealership. Not One complaint as even the Finance Manager Mike was clear & concise explaining every step of the process which Won my Vote of Confidence. Mikes Strategy to recommend options best suited for my unique situation to which Financial Institution was willing to provide me the Best Interest Rate was without question a superior performance subsequently sending me out the Door in my Dream Jeep Cherokee Trailhawk with a smile I am yet to extinguish. To all the Staff at Stetler Chrysler Jeep I'm extremely greatful for your Professionalism you are the Epitome of what a Car/Truck/SUV experience should be like. I'm a Lifelong Jeep Fan & I do plan on Repeat Business. If I can recommend a Sales Staff at this Amazing Dealership ask for Joe Delaney & Tell him Gerry the Hard-nosed Trucker sent You. Furthermore to prospective buyers I'm implore you to weigh the Service & Experience from Stetler Chrysler Jeep to that of a Used Vehicle Dealership like Carmax & it's competitors whom price used vehicles 30% less than New Vehicle purchases with 60,000 miles, Obviously this is a No Brainer. You'll get a competitive Interest Rate with a New purchase from that of Interest Rate on Used Vehicles at Carmax that can be at the minimum doubled. Anyone Notice the Salesman at Carmax on Hot Summer Days opting to stay in the Air Conditioned building as opposed to Submitting to the harsh elements the customer endures while browsing the inventory ??? I Did & that's why I purchased my Dream Machine with a great Interest Rate at STETLER CHRYSLER JEEP. Sincerely EXTREMELY HAPPY CUSTOMER GERRY

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great sales experience

by dparts111 on 07/02/2016

We had a good experience from start to finish. Inquired about a Dart GT on line. Renee was very professional and explained the details of the vehicle, also scheduled the test drive. The salesman Tom met us at the scheduled time, was very knowledgeable about the vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bought a brand new Jeep Renegade

by Jvstyle03 on 06/17/2016

Recently purchased a 2016 Jeep Renegade Trailhawk and I could not be happier. Not only is the vehicle amazing and exactly what I was looking for the staff at the dealership I dealt with were top notch individuals. They really went above and beyond to make sure I got the very best deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service and Satisfied

by JayPerry on 05/23/2016

I was extremely satisfied on my new vehicle I recently purchased. Jennifer my sales representative was very helpful finding me a vehicle that I was interested in. She did everything she could to get me in the vehicle that I was looking for, 100% satisfied! Again thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

jeep sales

by jmiller2093 on 05/16/2016

Sam Yohe the salesmen was great to deal with. I highly recommend these guys for your next jeep purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

great sales staff clean facility no pressure buying

by Mrseaton on 05/02/2016

My whole buying process with stetler Dodge was easy and smooth from start to finish!! And the sale person made sure we were comfortable and offered drinks. Everyone we dealt with in the buying process of my new 2016 truck was fantastic. The facility was very nice and clean. I can not say enough about this dealership!! We will be returning customers. Thank you Keith!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Top notch

by Rcam1968 on 04/22/2016

Im a year into my lease on a Ram 1500. From day one the staff at Stetler has been extremely polite and helpful. They are top notch and what a buying or leasing experience should be.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great job

by tsmith306 on 04/15/2016

I had a CARS warranty and Chris took care of all paperwork to get another transmission installed. Very happy with the service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Top notch to deal with

by RamMan114 on 04/13/2016

A very good dealership to work with. Made buying a new truck fun and easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Salesman got me a great offer

by cruisin3288 on 01/22/2016

`My salesman was Sam Yohe. He made it a great and easy experience and worked with me every step of the way, and got me a great deal to boot.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New Car

by undrdog147 on 11/29/2015

Helped get me in the Jeep I wanted very efficiently and answered all of my quesitons.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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