David Stanley Chrysler Dodge Jeep Ram

David Stanley Chrysler Dodge Jeep Ram

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Customer Reviews of David Stanley Chrysler Dodge Jeep Ram

2.5
Overall Rating
(70)
Recommend: Yes (2) No (3)
Write a review: Sales | Service
70 Reviews
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sales Rating

False advertising

by KDOKC58 on 05/12/2017

If you do a google search for Jeep Wrangler there are lots of options around the OKC metro. Once I narrowed down what I wanted David Stanley had the lowest price. I called to make a visit and was told the stock number advertised was available. I drove 20 miles over to dealership, was shown several models trying to get me to steup in price and was told they would get back to me on purchasing the next day. After several phone calls they girl finally told me Jeep didn't even make the model advertised. I asked for GM to call me which was 3 days ago and no response. They wasted my time so I advising you not to let them waste yours.

Recommend this dealer? No

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

sales Rating

stay away from this place

by steph_jordy07 on 07/06/2016

This is our first car purchase in the state of Oklahoma, we are originally from Miami, FL. My fiancé and I first went to the dealership Thursday (June 30th) to explore our options for a jeep wrangler, the salesman proceeded to talk to us about some of the jeeps in the lot, showed us 2 of them and every question of an add on we had his answer was “you can get that after market”. About an hour in we were told to hold on and the salesman left, he didn’t come back for 2-3hrs, at this point we walked out of the place because we just couldn’t wait any longer. The next day, Friday (July 1st) we decided to go back and give them a second opportunity since the jeep my fiancé wanted was there, this time we approached the only salesman who was on the floor at the present time, he, along with a sales manager apologized for the poor service in our first visit. After a few hours of shopping, we sat down to talk numbers, the original price was $29,400 advertised on their website, the sales manager told us that the price we had just seen the day before was part of an offer that had ended that same day, also that because of the financing we chose he had to take “some added-on rebates” off in order to obtain better interest rates (9-11% w/ rebates and 2-5% w/o). So now the jeep is $36,660. All along this process the sales manager is assuring us he would not bank shop unless we had some kind of credit problem (which we did not)– this was a big lie because we now have 4-5 hard inquiries on our credit report. Now we are at the closing of the deal, the sales manager was very rude and degrading when it came to negotiating, questioning our finances with comments like “what’s $11 more? What difference could it make?– followed by “$11 could mean something different to you than $11 to me” which is completely unacceptable, as if we were being ridiculous for arguing about an $11 difference for a monthly payment. At this point it was almost 11pm, we are now receiving the car, not being told at all how anything works on it, and we were extremely exhausted, the salesman Calvin Williams was kind enough to help us drive the new car home, we were told to come back the next day for a detailing wash. The next day we returned to the dealership, not greeted by anyone, the salesman asked us for the keys without even saying hello/good morning, we waited about 2 hours, we then received the car basically in the same condition, the side panels had liquid residue, one tinted window has bubbles, the roof of was dirty, and the car wasn’t even properly dried, we were given our keys back and sent on our way, again, no one ever telling us how anything worked in the car. Today is Wednesday and we were surprised by the fact that in order to obtain tags for the new car we need to pay $1,300 in taxes, and registration fees, not once was the sales manager kind enough to inform us of this or even give us the option to include it in the financing given the fact that he knew we were new to the state. We called and asked for the customer relations manager (Robert Johnson), we were told to go ahead and come in to see him, upon our arrival we are told by the same sales manager who worked with us on our purchase that the customer relations manager was out for back surgery. The sales manager proceeds to argue with us and accuse us of “not doing our research” and saying that it was not his problem we didn’t know, he had nothing to say about the multiple inquiries in our credit score, he asked if we wanted another car wash and if we wanted him to see if the $1,300 could be included in the financing (of course raising our monthly payments), we said no, he literally walked away from us. This is the worst customer service we have experienced in many years, I would not recommend anyone to purchase anything from this dealership, these people are just mean and lack any form of customer service, they will lie straight to your face and make you feel like your $36,660 is not worth a second of their time.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

sales Rating

Pushy, kept our keys so we couldn't leave!!!!!!!!!!

by Lhays29 on 05/14/2016

They like to waste your time. We went in with a trade. They took our keys to appraise the vehicle and wouldn't give them back. They came to us with ridiculous offer after ridiculous offer. They asked how much of a payment we wanted as soon as we sat down. The first offer he came back with was double the amount we told him. Double! My mortgage payment for a car, a Dodge Journey no less. No thanks. Got up to leave and couldn't get our car keys back without another guy coming in with another ridiculous offer. At this point we still had not been told what they wanted to give us for trade in, or even the price of the car we were buying. We get told the price of the car,which was msrp. I told them that's way more than what I was looking at online. Like $6000 more. They said well we can get you into a lesser trim for that price. No, it's advertised online for this price for this trim. Well I was then told I can't have the sale price because my credit isn't good enough for the sale price. So went to leave again. Still wouldn't give our keys back. Came back with another offer we didn't like, and also proceeded to tell us that there was another customer there buying the car we were looking at. got up to leave, walked to the door, stood there about 10 minutes while they "went to get our keys". Came back with no keys. But with another offer. This was better and we went with it. On their website they advertise $250 towards tag tax license. I asked for it, was told no, because I got the ad price on the vehicle. I paid msrp!!!!!!! I didn't get the ad price but they wouldn't give me the $250 they had advertised on their website. He said I could get a free oil change though, but never got anything about it. So that's probably not going to happen. We get in to sign and the amount down I agreed to pay had been raised. By this time it was almost 11pm. We had our little boy with us, we were tired and agitated. We sign our papers and leave. I'm not happy with my purchase at all!!! The tactics they used were ridiculous. I've bought vehicles before. Fowler Honda and Fenton Nissan were great to work with. This place was terrible. After we leave we stop at a gas station to get a drink, we are standing by the car talking before we go in. I look over to notice that this brand new car had been hit!!!!!! So I just bought a brand new car that has damage on it already!!!!!!!!

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Thank you Corey Ludwig

by Jwhite345 on 02/19/2016

I was able to go in and not feel any high pressure sales tactics. He listened and even though we didnt buy the car we know what we need to he explained how we can get into the car and when we do we will defiantly be back

Recommend this dealer? Yes

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? Yes

sales Rating

Go see Frank and Mario

by nadiavelazquez on 12/04/2015

Frank and Mario are both great people to work with. They made sure to go above and beyond to get me taken are of and I appreciate their hard work. I recommend the to anyone in search of a vehicle.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? No

sales Rating

great customer service

by blue2525 on 09/24/2015

Currently searching for a vehicle stopped in and spoke with Q. He was very energetic and knowledgeable about the vehicles on the lot. Although I did not purchase a vehicle I will be recommending this dealership to my friends and family

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Thank you Deandre

by danielle34 on 09/24/2015

We had an amazing experience here! Deandre was our sales person and he was great! We’ll definitely be back!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? No

sales Rating

Angelica, John, and Braydon

by reader213 on 09/22/2015

Just bought a new 2015 Dodge Charger. I had trouble getting financed until i came here, they gave me top dollar for my trade in and set me up with payments lower than i had originally planned on. The sales staff was very friendly and a pleasure to work with. Thank you Angelica, John, and I believe his name was Braydon. You have one very Happy customer here.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Great Experience

by SassieLion on 09/18/2015

I had a great experience. My salesman, Que Henry was helpful, friendly, and very knowledgeable. I didn't feel like I was being bullied into buying a car. I was pleased with my overall visit.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

sales Rating

Great Deal

by markdorman77 on 08/31/2015

I have bought my last 4 vehicles from David Stanley Dodge nothing but great service. Demarco Robinson and Matt Massey helped me once again get a great deal. Thank You

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Jeep Patriot

by ugb15 on 08/15/2015

Demarco Robinson sold me a Jeep Patriot. I was pleased with my overall experience was great I would refer friend and family.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

New Vehicle Purchase

by autobuyer8 on 07/28/2015

I want to commend Gary Lewis for doing an outstanding job of providing necessary information to help my wife and I make our last auto purchase. We did our research to determine the best price available for our Dodge Journey. I contacted Gary after seeing the price of their new Dodge Journey on-line. I expected the price was a leader and their would be add-ons to drive the price higher. We purchased the vehicle we wanted at the best price available. I would highly recommend David Stanley and Gary to anyone looking to make an automobile purchase.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

David stanley chrysler jeep dodge

by savanna2 on 07/08/2015

Michael Francis did an amazing job! He wasnt pushy, showed me alot of different options, and got me into the perfect car for me. I would def recommend this dealership and Michael as your salesman!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Great Customer Care

by dougdenley on 06/25/2015

I needed help getting out of a bad car with a bad buy here pay here place. My credit was horrible and I needed to get back on my feet. Alfred Fennel worked for two weeks to get something worked out with the other dealership because they were giving us the run around. He got me out of that car and into a nice 2014 that I could afford and help my family and I get back on the right track. I recommend Alfred highly [non-permissible content removed].

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Awesome!

by RayW40 on 06/20/2015

I was in a bad car with a poor carfax history report. Frank and Mario did their best to pay it off and get me into my first brand new vehicle. I can't believe their ability to work wonders like they do. Their customer service was very great and the managers were very helpful too. I didn't feel like I was treated un fair or taken advantage of like my previous dealer did. I will continue to purchase vehicles from this dealer

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Service Review-John Gatlin

by LRoberts7 on 06/03/2015

I have had my car serviced at the dealership since I purchased it new in 2007. John Gatlin is always courteous. He listens to my concerns regarding my car and contacts me with any findings and costs prior to proceeding with any repair.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

sales Rating

sales

by karendebabe on 04/19/2015

Tre Buttran is pretty awesome. he was with us the whole way to help with anything he could as we bought our new Dodge Ram. the whole sales team was wonderful to us and helped in anyway they could

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Brittany Houston

by CAS2014 on 04/17/2015

She was so good and helpful in finding the van I wanted on the internet. She did everything and had my van delivered to my home the next day and I am really happy with my van. Thank you Brittany.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Journey

by vsaunders53 on 02/21/2015

My girlfriend purchase a car from Demarco Robinson yesterday our experience was great. I will be back to see him again when im ready to get me a car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Awesome

by alisabruner11 on 01/20/2015

I would have to say my overall experience at David Stanley Chrysler Jeep Dodge was great. I felt those guys their really treated me well Demarco, Steve, and Terry. I will recommend my friends and family to this dealership.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Professional Sales

by kdsteuart on 12/02/2014

I recently made a trip into David Stanley to check out the prices/options or various Jeeps. My wife has always wanted a Jeep and now that we are empty nesters, I might as well start looking. Usually you are approached at a dealership with an over eager salesman like young boy on a prom date. I was pleasantly greeted by Michelle Ward who was extremely genuine and professional. I explained to her that I was only looking to see what my options where and wasn’t quite ready to make a purchase just yet. She was more than helpful to explain the various prices/options and what the dealership currently had in stock and what the dealer can add on as aftermarket options as well. I felt through the entire conversation that she was very engaging and her primary goal was to build a relationship and hopefully provide me with enough information that I was completely satisfied! She never came across that my questions were too trivial and devoted undivided attention to me the entire time. She didn't realize that I am a cash only buyer and when I decide to purchase, I will return to encounter a friendly face that is low pressure in a high stress environment.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

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