Major World Chrysler Dodge Jeep Ram

by RT on 08/20/2021

I had an insulting and shocking experience at the Major World Chrysler Dodge Jeep RAM I selected a Cherokee Lux on Major World website and came in to discuss a purchase. I was referred to the sales person Jordan Minister. After a long negotiation and a usual going back and forth between me and his manager, he offered me a good deal that I accepted.. However, while Mr. Minister was preparing a sales contract, I noticed that some features in the vehicle in his proposal looked wrong, such as his offered vehicle had 2.4L engine instead of 3.2L, a pre-installed feature in Cherokee Lux. Then I realized that he sneakily swapped a car on me and gave me a cheaper model, without even mentioning it. I confronted him and requested to speak with the manager named Garry. To my complete shock, instead of apologizing for the grave "error" on the sales person's part, the manager publicly humiliated me and kicked me out of Major World. He said that he “did not want to deal with people like me who accused Jordan, who made a small mistake”. After being caught red-handed with essentially an attempt to defraud me, they did not even have a decency to apologize. Do yourself a favor and buy your new Jeep somewhere else. It's an awesome company, it's an awesome car. If you absolutely have to buy from Major World, check everything twice - these people went very low in trying to take advantage of me. Finally, do not just take my word for it, read Better Business Bureau report (which I should have read too), they were found guilty of “using deceptive and illegal practices”.

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by bossladie500 on 02/17/2017

They got me approved after a car accident thanks guys nash anf the crew

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by Damon_N on 01/09/2017

I contacted the dealer after finding a "too good to be true" vehicle, a 2005 Yukon XL Denali with 66K miles for 11,000.00. I contacted the dealer, and they said it was still available, so I filled out the credit form and was prequalified to purchase the vehicle. All that was left was to test drive it. Heres the best part, I let them know I was driving up from Baltimore Maryland, approximately 4 hours away, and asked them to hold it, and that I would even leave a deposit if that was required. They said they would hold it no problem, and we setup an appointment for the following Sunday for me to drive up and test drive it/purchase it. Saturday night at 7:30, I get a call from Yomarie Rodriguez, confirming my appointment, and letting me know the truck was waiting. I rented a car one way from Baltimore to New York, and drove 4 and a half hours to their dealership. On arrival, I was informed the vehicle had been sold, and that they never hold vehicles for anyone and since I had driven all that way, they had a couple of other cars to show me.....I let the sales guy know, that I wasnt interested in anything they had. They didnt even bother apologizing. I got back in my rental car, and drove the 4 and a half hours back home. I am pretty sure they could care less about losing one customer, but If someone reads this and decides not to do business with them, they might get the message.

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by Poppa79 on 12/04/2016

I had a great experience...i dealt with Jamie and the process was painless.Good guy

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by Bik_Bista on 11/20/2016

I have been driving car since 2004 and this has been the worst dealer I have ever been. Sales Person Kevin Brosi was [non-permissible content removed] and treated me like animal. I saw some good car deals in their website and made a trip from NJ but when I went there, This Guys said these car on special offers are not in good condition and they are all wrecked that's why they are cheap. I went with 6 Stock numbers and This Guy could not even find one in the parked area. As soon as they found out that I wanted to pay cash, and not run my credit, they just wanted me out from there. I cant believe THAT SO CALLED SALES MANAGER, Kevin Brosi can treat their customer like this. He couldn't find any car that I was looking for and just wanted to show some other Wrecked cars to prove that with that price I can only bad cars. I was humiliated and treated badly just because I was looking for the cars which were listed as a special deal. I tried complaining about this guy but no one seems to care. why would you work there if you don't like what you do and don't want to help your customer. I am sure this guy is not happy with his life and trying to punish their customer but you know right next day, I bought 2015 Toyota Camry SE in 15K from somewhere else which was even better deal and I am happy with my life. This guy will have bad day everyday and make sure that others who will deal with him will have the same, [non-permissible content removed].

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by GodismyCaptain on 11/03/2016

I went to the dealership on a rainy day , but unlike the weather the service was wonderful. The salesman that assisted me was Victor he was very pleasant and patient . He answered all my questions in full detail ..... (I asked about a hundred question) I left there rolling out with my Jeep Grand Cherokee Limited. I will definitely recommend friends and family to come to this location

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by Patricia911 on 09/20/2016

The salesman was kind and helpful and understood our needs. He worked with us and gave us the best deal possible

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by mickyfinn on 06/10/2016

Went to dealership to lease a Jeep Wrangler Unlimited. Sebastian salesman was really great and I had a lease quote from their dealership from 5/15 and they matched the lease and in about 4 hours i drove off with my 2016 Wrangler Sort Unlimited. Thanks guys for great sales experience!!!!!

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by Ceo_tp85 on 05/02/2016

Great service from this gentlemen very informative and helpful in the process . Have maximum effort to insure me the customer was happy and satisfied and didn't take no for a answer from the bank which was greatly appreciated

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by voice33 on 04/16/2016

I brought a new Charger Scat Pack from Major World the second week of March. Saying it was a nightmare would be an understatement. At first the salesman George Flores was very professional and seemed nice. However, after I took the car home I realized that the white paint on the Charger had been damaged by the tire shine used by their detailing people. At first they said they would fix the damage, but after it became clear they would need to repaint parts of the car they stopped returning my calls. Only after threatening to write bad reviews did George and Kenny (the manager) call me back. In all my car spent nearly one month at Major World and its still not right. If this wasn't bad enough after I received the car back I reviewed my dash cam video and saw that they were actually driving my car around. They took it to Burger King down the street and had lunch! In total it looks like they put 30-40 miles on my car during the time I left it with them. Needless to say I won't be buying another car from them again.

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by ross2016 on 10/31/2015

thanks Marco you are the best seller,my car its great end nice ,the car match w me do well,thanks buddy!!!

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by Richie2279 on 09/08/2015

My wife and I leased a Durango from Major World Chrysler Dodge Jeep Ram. Our sales executive was Mino Park and his service manager was Jennifer. We were pleased with their level of knowledge and personal skills. We did not feel pressured or bullied into making a decision we were not comfortable with. They worked late into the evening to make sure our car was cleaned and detailed before taking delivery of the vehicle. They remained in contact with us after the deal was completed to help with our wheel locks and informed us of other possible add ons to the vehicle. We really appreciated their hard work and customer relations. We would recommend this dealership to our family and friends. Richard and Patricia Cintron

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by Jaggie371 on 08/03/2015

My sales representative at Major World, Omar A Cordoba, made the car buying process a truly satisfying and rewarding experience. Mr Cordoba's vehicle knowledge and positive interpersonal skills are remarkable.

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by Kvega55 on 08/01/2015

Thanks to Mino and Justin, didn't feel pressured or rushed and made my first car purchase easy. Very professional and didn't tell me what I wanted to hear just to get a sale but walked me thru the entire process. I will definitely come back for my next big purchase!!!

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by melv34 on 07/29/2015

My experience was excellent. I spoke with Marco Correa on the phone and he quickly helped me find the right car for me at the right price. Then at the dealership, he was prompt and professional. Could not ask for a better experience.

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by Kaitstin on 07/26/2015

Very friendly, non pushy dealership. They had a huge selection and Mino, our representative was friendly, informative, and helped us select the best financing options that worked for us. We Never felt pressured, just well taken care of and they offer a great service package. We love our new car- thanks guys!

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by gabby24 on 07/22/2015

my sales man MINO PARK is one of the best sale man i evevr meet and saying tht about a saleman is very rare cuz i had horrible experiences b4 he made sure i got wht i wanted and could afford he work with me 110% of the way i jus love tht guy i will reccomed anyone to major world and to see MINO cuz he is one in a million. CUSTOMER JUDY BROWNE

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by Idanny on 06/27/2015

Was a good experience and drove the car out the dealership the same day.

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by Leolovegym on 06/24/2015

Patrick gave great customer service from beginning to end he was very professional experienced and efficient. He gave me great advice and he worked around all obstacles we may have come across i would definitely recommend major world and patrick to family and friends. I gave him a big hug and offered him lunch i was so happy to have my first car with little hassle compared to what other dealerships gave me

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by llanuza on 06/21/2015

Mr. Mino Park excellent salesmanship make buying a car easy and relax. I'll recommend him to my family and friends.

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by tcmiller5 on 06/01/2015

Mino helped us purchase a 2015 Jeep Cherokee and could not have been more helpful. He walked us thru every feature in the car and was extremely patient, especially considering that we are first time car buyers. Really appreciated all his help and will recommend him to friends.

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