Larry Roesch Chrysler Jeep Dodge Ram

Today 9:00 AM - 9:00 PM
Open Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Larry Roesch Chrysler Jeep Dodge Ram

4.4
Overall Rating
(17)
Recommend: Yes (8) No (2)
Write a review: Sales | Service
sales Rating

Arthur was a joy to work with

by Freddy_C2 on 11/16/2017

Went just to look at cars. I'm 6'4, 300 lbs, so this was more of a recon mission than a purchase mission. Walked out with a 2016 Dodge Journey for the wife. My oldest went with me, he just picked up a Jeep today. Great people to work with. Arthur was great to work with. Definitely add this to your list of places to consider purchasing your next vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
17 Reviews
Sort by:
service Rating

Very good service

by Smasher2 on 01/06/2018

The service was good & the coffee was good & finally the car wash was good.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Respectful, friendly, told me what was wrong & what was done to my vehicle.

by 12_silverdod on 01/06/2018

My Dad & I have been coming here for over 8 years now, getting our vehicles serviced & never once has this dealership let us down. The staff is kind, friendly, helpful, & they do a great job of keeping you updated on what they have discovered what is wrong with your vehicle or what they will be doing with the vehicle. I trust this dealership with my vehicle & may stay that way! Thank you! Diane

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Arthur was a joy to work with

by Freddy_C2 on 11/16/2017

Went just to look at cars. I'm 6'4, 300 lbs, so this was more of a recon mission than a purchase mission. Walked out with a 2016 Dodge Journey for the wife. My oldest went with me, he just picked up a Jeep today. Great people to work with. Arthur was great to work with. Definitely add this to your list of places to consider purchasing your next vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Enjoyable buying experience!

by Crockett on 11/02/2017

I was in the market for used SUV. Moving on from my Explorer and was looking at the Audi q5, Cadillac SRX, Lincoln MKX and the Grand Cherokee. After driving all of them decided the Grand Cherokee was the one I wanted. Now to find the right one with the right features. Went to a couple dealerships before Roesch. Walked into Roesch Jeep in Elmhurst and was greeted by Vesko Vankov. I was hoping for a good experience like so many reviewers reported on this and other sites. I was not disappointed! Vesko was very knowledgeable not only about the Grand Cherokee, but cars in general. Knowing all the features that were important to me he suggested the Grand Cherokee Overland model. After test driving it, I knew this was what I wanted. Vesko and Jason made the buying process simple and straight forward. Came in the next day to pick it up and financed a portion. Had the same positive experience with Kevin in finance. I will be recommending Vesko to my friends and family when the need for a car comes up for them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience

by Debkay1 on 10/21/2017

I just traded in a car and purchased a new Jeep Wrangler from this dealership. My salesman Joe Vallejo was a pleasure to deal with and very helpful with all my questions. I never felt pressured or in a hard sell situation. I will definitely be back for any further Jeep purchases and would recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Satisfied but not satisfied

by Ellennobel on 09/21/2017

Based off an error with Customer Service, my car sat idle for over 3 weeks.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Smooth Sailing

by Rcmills003 on 09/16/2017

I negotiated over the phone and when I went to the dealership the stayed true to their word! In the past a another dealership I negotiated over the phone and when I got their the price was higher! I will be purchasing my next vehicle with them!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Fast and great service

by Rolvelrul on 07/31/2017

I felt that I was in and out buying a new car. Arthur provided great service. He was very knowledgeable about the car. It was great working with a sales guy who knows what he's talking about. I love my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Dodge Service Review

by scienceguy3 on 07/10/2016

Dealership employs were professional, estimate of cost and time to complete task was accurate , service writer was knowledgeable, a good listener, and very considerate of my needs. Would recommend this dealership to my friends.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Horrible Experience!!

by CatmanDue on 06/28/2016

They had interest in purchasing two of my antique/classic vehicles. They had me take home for the weekend the Jeep I intended to buy. Come to find out I was offered nothing for one car and next to nothing for the other. Total trade-in value of about $350.00 for $20,000.00 Classics. You have to be brain dead to purchase/trade anything there. I really give them ZERO STAR RATING. BEWARE!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Horrible service, rude staff

by MikeA24 on 02/09/2015

I have been in the market for a specific car for a while now, and found that this dealer had it in stock for a reasonable price. I called in and spoke to a representative (Rebecca) about the car and she told me the car was in stock and set up an appointment for me. The day of the appointment I got a phone call confirming my appointment. Although the the dealer was a hour drive away I wanted the car so it was worth the drive. Once I got there I was immediately introduced to a salesman (Eduardo). In a matter of 5 minutes Eduardo found out that the car was in service at another dealer and the time frame of its return was unknown. When I asked why they couldn't of told me that over the phone I was told that their system doesn't show when a car is in service only whether it's in stock or not. Now wouldn't you think to check that before a customer drives a hour to come buy the car? And when I stated that to Eduardo he replied, "you should be happy we service our cars". I should be happy to waste my time to find out a 2 min question for 2 hours worth of driving. Thank you.. Thank you very much for the incompetence.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

DO NOT BUY YOUR CAR HERE

by lauren246 on 08/27/2014

The Larry Roesch Chrysler Jeep Dodge Ram dealership is the WORST dealership I have ever bought a car from. I bought a car from this dealership only 1.5 years ago. After a couple of months of owning my car when I took it in for an oil change I had multiple mechanics told me that I needed new struts and shocks when I showed this to the service manager he told he sorry you bought the car with no warranty. Later on I have only have the car for 1.5 years and then the head gasket broke in the car. Which is a $2,000 repair. I went along with the repair because it was cheaper than buying a new car. Then only 3 weeks later the computer system starts to crash which is another costly repair. I was forced to sell the car and get what I could for it. While all these repairs were happening Ken U. who sold me the car decided to call and check how in with me on how the car was which he sold to me only 1.5 years ago. I told him the whole situation and instead of offering me some sort of help/ show that he cared about my situation he YELLED at me over the phone how I bought a good car from him and that I should of bought a warranty on the car.... Didn't even offer me a discount or some sort of help on the situation.. Then I tried to call the manager and explain the situation and all I got was voicemail after voicemail. Never got a call back. WORST customer service. I would NEVER buy a car from them and expect it to last more than 2 years. And don't expect them to help you when your in trouble with the car they sold you.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

Best Service and Maintenance ever experienced

by gramajan on 07/07/2013

I bought my Jeep Liberty at Larry Roesch 6-1/2 years ago and have had all repairs and 98% of maintenance performed there (had to have an oil change done once due to distance, once rear differential fluid transfer for price and regretted that one.). Larry Roesch has regular discounts, reminds you of recommended service and/or maintenance ahead of time and offers discounts. Work is impeccable, shuttle ride to work and back if needed, apply discounts and coupons even if you don't know about them! AND they will not tell you must have a service performed immediately if you can wait a little while (like if it's possible to wait a a month before a brake job needed - helps budget for sure). I bought a Lifetime Warranty from Chrysler after the Mfr Warranty expired and couldn't be happier. Very reasonable cost and it's transferable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Used Car Sale

by Amy889 on 02/07/2013

I live in another state, but found a used car online at Larry Roesch. I called the dealership and spoke to Josh, who was fabulous. He patiently answered all of my questions and we finalized the deal in literally 10 minutes (I got exactly what I asked for). I flew to Illinois on Feb 6, 2013 to sign the papers, and Josh even picked me up from the airport. I had never heard of this dealership before, but took a chance because the car seemed so great (2012 Hyundai Genesis Coupe), and I'm glad I did. This was honestly the best car buying experience I have ever had. I was expecting the stereotypical runaround, but everyone was polite, friendly, and helpful; there were zero high pressure tactics or deceitful moves of any kind. The car was perfect, exactly as described online.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New car purchase

by tetonfan on 08/07/2012

We recently purchsed a 2012 Dodge Grand Caravan from Larry Roesch Chrysler, Dodge, Jeep, Ram. This is our 6th mini van, all except the first one were purchased from Larry Roesch Chrysler. We keep going back to this dealership because the experience has always been great. I had been in touch online through email with our salesman, Dave Roesch, so when we went in for this purchase, he knew what we were looking for and had two vehicles ready for us to test drive. We decided, once again, to get the Caravan. There was no vehicle on the lot that we wanted so Dave found us one at another dealership and had it ready for us the next day. We went to pick it up and while we waited for the finance guy to be ready, Dave showed us the vehicle and all of the features it has. We had no difficulties once we got to the finance office and were able to drive the new car home without any hassles. When I am ready to replace my current Caravan, we will most likely go back to Larry Roesch Chrysler, Dodge, Jeep, Ram for that new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy, pleasant buying experience

by ddoerge on 08/03/2012

We just purchased our third Jeep Grand Cherokee from Larry Roesch. We found the entire experience straight forward, easy to understand and no pressure. Our salesperson, Todd Cunningham treated me with utmost respect...as a woman trying to find the right car and working through the deal, all went so well. He was very knowledgeable on all aspects of the vehicle. He understood I knew what we wanted and he made the price happen! The finance gentleman was great also, all paperwork was well organized and the process was quick. So today we have just a big beautiful shiny new Jeep and will know our service will be right on too...we have taken all of our Jeeps in for service there and always felt we got the service we needed at good, honest prices.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Don't trust the internet salesman at this dealership

by rgandolf on 07/13/2011

I was looking for a particular vehicle that the internet salesman at this dealership said they had. He even sent me the window sticker as evidence. I was suspect because I checked on line and their inventory showed that he did not have this particular vehicle. I emailed him once more and he said they had it. So I drove way out of my way to see and test drive the vehicle. When I got there, they did not have the vehicle. He pulled up another one for me to test drive and said that he could get me the one I wanted from another dealer if we agreed on price. I felt lied to. This is not the type of dearler I want to do business with.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

about our dealership
Google Map