Customer Reviews of AutoNation Chrysler Dodge Jeep Ram FIAT North Phoenix
Great Dealership
byon 02/27/2024
Fast, friendly and easy process for buying our new vehicle
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
THEY NEVER TELL YOU ABOUT THE REABATES
byon 03/18/2024
They did not tell me about the rebates that were over $10,000.00 and your own incentive of $1800 and they tried to take the $2600+ tax credit away from the value of my already offered 30 grand down payment as your car max department at the same time was offering me over $30,000.00 for it. I was told by one salesman that the rebates were about to expire so they just do not mention them anymore to anyone. Why is that?? Do you then keep the rebates??? I found them all on a website the night before I was going to pay over $15,000.00 more for that truck than I should have and I know you all still made a profit. Your salesmen (excluding RODERICK) tried selling me running boards for $1200 when they left a price sheet from your manufacture showing the real prices the actual manufacturer charges you and it was $445 for the running boards so they were trying to tell me it cost $800 to screw in six bolts??? If I didn't need that truck since our work truck broke down I would have never bought from there. I am a cancer survivor, and due to a bad car accident I have had 3 spins surgeries and 5 knee surgeries and 2 foot surgeries. I needed a safe vehicle and comfortable vehicle and I thought I could trust AUTONATION. I cannot except for, Roderick, AKA RJ, my initial floor salesman. Roderick was awesome. I know he works on commission as well but he still told the truth.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great Dealership
byon 02/27/2024
Fast, friendly and easy process for buying our new vehicle
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lotta work to catch up on
byon 02/15/2024
The service adviser I had was helpful and took time to explain the options I had for tire replacement. I also needed front end alignment, rear cab door locks, and an oil change. The down side was I was calling later in the day to see about the progress of the work. I do understand that my adviser had a lot of other customers to look after so I can see where I might have been ready to be contacted later. Do to a miscommunication only one rear door lock was replaced. In the event of any major work needed I would still use this dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase my 4th vehicle
byon 02/02/2024
I have been going to Jeep Autonation for years purchased my 4th vehicle here. I have had a great experience every time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
amazing help
byon 12/17/2023
Dealer was quick to respond to inquiry. Whole process was quick. Papers were ready when we arrived. Only issue was that they took a week to ship as they kept saying they were waiting for the funds. Other than that great service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AutoNation team is great
byon 12/16/2023
The AutoNation team runs a first class ship. Jose and the rest of the team were open, honest and pressure-free.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine service, warranty repair
byon 12/14/2023
Carl Ross a good guy. Good communication. Done on time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
More than I expected
byon 12/11/2023
I went in for my first oil change after purchasing 6 months ago. I was greeted pleasantly, all my concerns were noted and a reasonable wait time was determined. I sat in the very comfortable waiting area for a brief amount of time. My car was ready in half the estimated time. All of my concerns were addressed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Friendly service but slow
byon 12/08/2023
It took two hours for an oil change that was scheduled. I had tires put on the other day in half time. But staff is friendly. Staff does ask for 5 star reviews
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Upgraded Trim
byon 12/07/2023
Purchased 2023 Jeep Grand Cherokee Overland with Manufacturer's year end incentives and big dealership markdown. Did take (walking out once and) negotiating hard to make them remove the unwanted dealer add-on items, but finally they agreed so we got a great price for an upgraded trim. They may not like me informing you that such items can be removed, but they did want an honest review, so good luck with your negotiations - stay firm and they will come around, especially with today's overabundance of inventory.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall ram 2500
byon 11/17/2023
Took my ram in for a recall and Automation made the experience painless.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Service Department!
byon 11/15/2023
The service department at the North Phoenix Auto Nation does great work. Easy scheduling, knowledgeable service writers and top notch technicians. I've been there several times and have always been impressed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Emergency battery visit
byon 11/09/2023
Emergency visit to determine reason for no start and Nicholas had me out of there with new batteries in under 2 hours without an appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 11/09/2023
Quick and thorough
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellant Service Department
byon 11/04/2023
One of the few service departments that I trust to do the job right and that will treat me as a valued customer. Keep up the good work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
K Orr
byon 10/29/2023
I arrived for an oil change and tire rotation without an appointment on a busy week day. I met a couple service advisors who quickly scheduled me for work and I was out of the facility within about an hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad Experience
byon 10/28/2023
I can not even begin to give an overall rating on my most recent experience. My car was in service 9 weeks and it had been almost 5 weeks since I had communication on what was going on with vehicle. I finally got fed up and went into dealership on 10/23 and was able to speak to the General Manager, Joseph Asadi. He was very responsive and apologetic and he would get to the bottom of what was going on. Before I even got home I received a call from Michael, the Service Director and he told me that my car would be repaired and ready for pick up the next day after 5:00 pm. I have an extended warranty, imagine my surprise when I picked up my vehicle that I was charged $300 for spark plugs. After having my car for 9 weeks, I felt the very least the dealership could have done was “eat” that cost, but I was so over it and did not feel like arguing. Meanwhile, I pay $30 per month for a car wash on that vehicle, along with $10 per month for UConnect access, two months I paid for those items and I did not even have the vehicle. Not to mention I am paying for car insurance on something that I do not even have in my possession. Also, the summer of 2022, they had my vehicle for 6 weeks. I could go on and on….January 2023, two weeks. My husband and I have been a customer of Jeep Autonation since 1992, we have had Chrysler Concord, Chrysler 300M, 2012 Jeep, 2016 Jeep. The two Jeeps were factory order from that dealership. I would like to purchase another Jeep, but after this most recent experience why would I even consider a Jeep and why should I consider from this particular dealership? After 31 years of being a customer and this is how a loyal customer gets treated??? In addition, my son owns a Jeep and he has occasionally had his Jeep serviced at the dealership, so we have been long standing Jeep customers. I am sure I will receive no response from my survey answers, but I had to at least put this out there, this last time was the worst experience ever. I did not even want to give this a 1 star but had to select something in order to submit survey.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
New car purchase
byon 10/24/2023
From the day I spoke to Sales rep Brady and Julie whom was working online for corporate they both did a great job throughout the whole deal. I got the deal I was looking for and they also provide service needed. I myself am in car business myself and honestly the service from start to finish was exceeding my expectations. This is my first new car I have ever bought. I always buy used and I am glad I went to Autonation I don't think anyone else would have gave me the same experience. Manager reached out to me and spoke to me and so did the GSM I was very surprised and happy to hear that they work as a team and all communicate. I'm 1 week into my car and still am excited about my purchase. I will refer my friend and family to them for sure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 10/22/2023
Arranged an appointment for routine maintenance (oil change) on my Pacifica. The online appointment was simple and easy to schedule. Service was completed in the time promised, Price of the oil change was reasonable and at a competitive price. Friendly people at the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good customer service by Carl
byon 10/19/2023
Carl Ross was very helpful and got me in and out as fast as possible. He treated me very well
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Jeep
byon 10/16/2023
Sales experience was good, follow up has not been good
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments