Rydell Chevrolet Buick GMC
Customer Reviews of Rydell Chevrolet Buick GMC
Dee
byon 03/31/2024
Dylan was totally awesome, very informative and patient.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dee
byon 03/31/2024
Dylan was totally awesome, very informative and patient.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Rydell is a good place to buy
byon 02/27/2024
This dealership is a good to work with. No pressure to buy, got the sense they are honest. Everyone was helpful. The sales guy I worked with, Austin is good at his job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Big nope
byon 02/19/2024
I bought a 2018 suburban 125000 mile vehicle at the end of November 2023 during the red tent event. I traded in my current vehicle which ran. After I brought in my title and lien release, I got a call they needed my lien release card. I told them I brought it with the title. They lost it and said I needed to call the bank and get a new one. Ok. Then in the beginning of January 2024 it died and left my wife stuck in parking lot. The battery had to be replaced $250. End of January breaks start squeaking bring it in all brakes need replaced another $1000 uggg. Tires were also at end of life. ( I knew this when I bought it). Now early February transmission is slipping. That’s the last straw brought it to Rydells and was told $7000 to fix it. I talked to sales and was told they would buy it back for about half of what I bought it for less than 3 months ago. “To help me out” they said. Well I said no, and hung up. Lesson As-is at Rydells means “this vehicle will not last long - good luck” Addition took it to another dealer they were $1000 dollars cheaper to replace the transmission. And found a leak in the transmission cooler and wheel bearings needing replacing.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great first chevy car purchase experience at rydell grand forks ND
byon 03/03/2023
I have trade in my Toyota rav4 at rydell grand fork ND. I have got best price for my trade in and very price for new chevy equinox 2023. I have work with sales lady Savanah, she was great to deal with no gimmicks everything upfront. She is very professional and has great smiles and respectful, I am very pleased with her service and help to purchase my 1st chevy in life at rydell dealership. My experience with sales lady and dealership was great, I would recommend other's to buy cars from rydell and contact Savanah. I am guessing other salesperson would also great but I have personal very good experience with Savanah. She has answered all my questions and help set up my phone to car, explain all car functions. Makes me and my wife very comfortable with car. God bless Savanah and her service is great dealership is also great. Just go with confidence you will not disappointed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Rydell Tech Service
byon 02/15/2023
They were very helpful and understood my problem and showed me what needed to be fixed on vehicle. I like them videoing as they inspected to show you instead of me just taking word for it because I have had experiences where I have been told problems that weren’t even there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 12/30/2020
Had a great experience from start to finish! Great communication, detailed and quick turnaround. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Rydell body shop is 2nd to no one!
byon 12/22/2020
I recently smacked a deer with my 2018 Silverado. From how I seen them treat loved ones of mine in the past with their vehicles I knew immediately I wanted to have Rydell do the work on my vehicle. They estimated the time it would take to complete the job was 2 weeks and they got it done in 9 days! I was very impressed with the quality of the finished work and the whole process was pain free. Annie Ostlund helped me way more then she probably needed to and it was very much appreciated by keeping me informed on my vehicle, providing me with a loaner vehicle and making sure the whole process was smooth. Rydell needs to pay her with blank paychecks and let her fill it out. She deserves it. I wish I could’ve personally shaked the hands of everyone that worked on my Silverado and helped me out. Thank you so much!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thanks Justin!
byon 12/11/2020
Justin has helped me the last few times that I've been to Rydell. He has gone above and beyond to check in with me each time I've had my vehicle serviced. He is polite, he listens to my concerns and answers all of my questions. I had just about given up on Rydell due to the lack of service received before our visit with Justin. You might want to give him a pat on the back for redeeming Rydell Service Department and keeping a customer!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rydell Service Deot
byon 12/11/2020
Entire experience was great from start to finish. Very professional from the initial call and drop off of vehicle to pick up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change and Service
byon 12/09/2020
It is always a pleasure to get my oil changed at Rydell's, everyone is friendly, they are very quick so a person isn't stuck waiting around for a long period of time. Very accommodating and I think everyone that works there that sees you goes out of their way to say Hi and asks how are you doing today.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Extremely disappointed, waste of my time
byon 10/13/2020
I had a lovely interaction with Mike Menard. I test drove a few vehicles on a Monday. I took time out of my hectic life to go look and I brought my dad with me who is also very busy. While I was driving one of the vehicles I was interested in, my dad got a phone call for work. He answered it and Mike was visibly annoyed that he would answer a phone call while riding in a car. Mike was extremely unprofessional and unable to answer all of my questions about the cars. Red flag, right? On Wednesday afternoon, I made up my mind and reached out to Mike to let him know I decided and we agreed Thursday at 6 pm, I would be buying a car. He did not inform me that I needed to put money down on a vehicle at any point through this process. So, I got insurance and everything squared away to buy this car. Mind you, this is my first time buying my own car so I wasn't too sure what to expect but I told Mike this thinking it would benefit me and he would be more helpful. Nope. I had asked for his advice on which car would be the best fit for me and my life and he had no interest in listening to me, he clearly only wanted to make a sale. Thursday at 11:18 AM, I received a text message from Mike asking me to put $500 down on the car. I replied asking him why not just start getting a loan set up for me since I was at work and would be in later that night to buy the car? He wasn't even brave enough to call me to tell me this. At 12:06 PM I was on a break at work and called him to see what was going on since he didn't bother to text or call me back. He informed me that someone else was looking at the car because "he dropped the ball" and forgot to hold the vehicle for me. I asked him to please fix this because we had previously agreed that this vehicle would be mine and he replied that he sees stuff like this fall through all the time. He said well there's nothing I can do about it now because another salesman has the keys and someone else is interested in it. He gave me excuse after excuse to cover his mistakes. I asked that he involve a manager since this car was already supposed to have my name on it. He told me the manager said "it is what it is" because Mike failed to inform me that I needed to put money down and now they had another potential buyer there. At 12:40 PM, he called me back and informed me "it's a done deal, sorry." It was the most insincere apology I have ever heard. They sold the car out from under me when it should have been held with my name on it. I requested his manager reach out to me and he did but I was working so I was unable to answer his call. The managers have yet to return my calls and it's been almost a week. If I had "dropped the ball" like that in my job, I would be fired. This was completely ridiculous, easily avoidable, and the WORST customer service I have ever dealt with. I can definitely say Mike Menard will NOT be selling me or any of my family or friends a car. I am EXTREMELY disappointed in Rydell and all of the people that "dropped the ball" for my first car buying experience. If I could give 0 stars, I would.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Very Pleased With 2013 Certified Silverado
byon 01/03/2019
Sales person came in early to take care of us. Answered all questions and requests. No pressure. Treated our sale the same as the big dollar sales. Good customer lounge. Will go back in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent buying experience!!
byon 11/01/2017
We had an absolute excellent buying experience when we purchased our GMC Acadia! Justin Bjarnason was our salesman and he went above and beyond what we expected! He was thorough and upfront with everything! He made sure we had our minds set on the right vehicle! He kept asking us if we wanted to see anymore vehicles because his ultimate goal was to be 100% sure we loved the vehicle we were going to purchase. We had no pressure from him into buying the Acadia. I say that because we had decided to go with the Acadia if we were going to purchase from Rydell. We had other vehicles we were interested in at other dealerships, but the buying experience with him was ultimately the best and that played a huge factor in us buying from Rydell. He was very patient with us and let us make the decisions without trying to talk us into buying. When we got the approval to purchase the Acadia we told him around what time we would be in. He had the car nice and clean and ready to go when we arrived!! Also all the paperwork was waiting for us when we went inside! We didn't have to wait for anything! Justin knows what it takes to give an excellent experience! I will definitely go to Justin in future purchase and I am recommending him to anyone I know that is looking to purchase another vehicle! Thanks, Justin!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 08/20/2017
Alan Mulhern, my salesperson, provided me with the best customer experience I have experienced when purchasing/leasing a vehicle. I appreciated his knowledge and experience as he guided me through my leasing purchase. As a business, Rydell's is top notch and each and every person was friendly and professional, including Gary Ramsberg and Rudy Robles in the Service and PDQ departments. Thank you Rydell's!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Quick service
byon 04/14/2017
I liked how quickly everything was taken care of. My service advisor Zac was very courteous and very helpful. Rydell Chevrolet is my go to dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 04/12/2017
Travis Bursinger is straight forward and quick with getting your vehicle serviced. The quote on the vehicle repair match up almost exactly to what he said it would be.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service with Gary
byon 04/11/2017
Gary was very professional and helpful for our service experience. Because of his service, we will be using Rydell for our GM needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GM Services Rocks!
byon 04/10/2017
Super fast and extremely helpful!Did more than expected by taking time to fix my blinker along with my oil change! Made my day easier and was so fast:)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bowlins
byon 04/10/2017
Nate and Josh did a great job of accommodating all our needs. We left the dealership happy with our choice and the service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Rydell Review
byon 04/08/2017
Everything from the Service to the Professional manner and courtesy of the staff. Gary Ramberg did a great job of helping me in every way possible.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Moen
byon 04/08/2017
Great service. Provided a courtesy shuttle while I waited. My request for an oil change was overlooked and they rectified the situation immediately and provided the service for free.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments