Customer Reviews of O'Rielly Chevrolet
Shady way to do business
byon 04/14/2023
We went in due to the check engine light being on. While there, we requested an oil change and tire rotation. Our vehicle was under warranty and we had an extended warranty with a $100 deductible. We signed off on the oil change and the $100 deductible when we dropped off the truck then we were called to authorize a half hour of labor to fix the roof counsel in the cab. When we picked up the vehicle, we were hit with an additional hour of diagnostic work that we were blindsided with which cost us an additional $179. When we stated that we never authorized this, the response given was “we have your signature”. We simply don’t do business with people or companies who operate this way and would never recommend anyone we care about to an establishment who does. We are so disappointed and will continue to share our story with anyone who asks or will listen.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Wonderful Experience
byon 01/26/2023
Everyone was absolutely wonderful and went above and beyond to make buying a new car a superb experience. Stellar service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 09/29/2022
If you make an appointment for an oil change, why does it take 2 hours? Won't be back. Price reasonable and they did the job, lots of other oil change places out there.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor communication
byon 08/09/2022
Waited 2 weeks for appoint. Told I needed to leave truck. This was Monday. Called Wed could not contact adviser. After 3 trys got adviser was told they would get to it soon. I had one more ahead of me. I came and picked up truck, because it would be a few more days. Advisor was rude to me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Never going back to O'Reilly in Tucson
byon 03/09/2020
Dropped my 2017 Suburban off at 7 a.m. for oil/filter change, air filter change and transmission fluid change. Had to wait at dealership. By 11 a.m. no one from service dept gave me a clue as to what was taking so long. I looked into the service bay and didn't see my vehicle. Went to service advisor who had trouble looking up my work order on the dealer's computer…asked me twice “how do you spell your name.?” He asks me..." where do you think your truck is?" I told him I dropped it off at 7 a.m. and YOU are asking me where it is? I asked to speak to service manager. She listened, then told advisor to look for truck. Finally showed up at 11:05 a.m. with grease smudges on inside driver's door. I demanded it be removed and informed service manager, she said she would "talk" to the mechanic. I told her this suggests tech has no pride in service, and a customer's vehicle should not be treated in this manner. Bill totaled $283, no military discount offered, no credit for poor condition of my interior. I told manager to remove me from their computer system, as I will NEVER return to O"Reilly. I can't recommend O"Reilly to my Air Force friends at Davis-Monthan AFB either.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tu
byon 06/13/2019
My car kept saying it wasn t in park and would not shut without many attempts. I took it I seven days ago and they replaced shift parts which corrected my problem but now I do not have all my gears. They ordered more which have not come in for seven days.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Thank you Benny
byon 05/02/2019
Took it in for a pre inspection on my broken sun visor & part ordered. Turns out they had a replacement in stock & went ahead & replaced it in the same visit. HUGE DEAL for me, as my time is limited. Thank you Benny!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A New owner of 2019 Equinox
byon 02/27/2019
The salesperson Domingo Jimenez was awesome showed me the vehicles that I liked, I felt very comfortable with the Desk Manager Martin and Finance explained everything to me, finally the delivery with Javier was fantastic. I would recommend anyone I know to purchase a vehicle from O'Rielly Chevrolet, the team there is unbeatable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Just service
byon 05/14/2018
Went for an oil change, showed them some tire issues I was having, left with new tires under warranty.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst dealership I've ever been to
byon 07/17/2017
They front rolled is a car, said everything was good to go. That called us almost 2 weeks later demanding more money down. I refused so we took back their car and when we got ours back that we traded in they had done all kinds of unauthorized work to it. What they are not legally allowed to do without title to the car. They even lost my plates. They called me the next day and said they would overy night them to me 3 days later and still haven't received. Sales men and managers were all horrible to deal with!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
O'rielly Chevrolet
byon 07/22/2016
I had a great experience buying a truck with the employees that this company has. Their customer service is excellent.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Friendly people ,great deals
byon 07/01/2016
Great deal very satisfied with my purchase...friendly staff....
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent all the way!!!!
byon 05/06/2016
This was amazing. The customer service was excellent as well as a beautiful clean dealership to include a very nice cafe and waiting area for service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Too Pricey - Eval charged even if work completed
byon 11/26/2015
$90 to assess problem, every place else rolls charges into work if performed on what was found! Not O Reilly! Diagnose problem and you pay that plus the eval fee! . $1300 for cylinder and rear brakes, went around corner and done for $300 (Paid $90 to eval cylinder leak). Nice clean place and adviser very nice, but appears to me like if not under warranty, you'll need to take out a 2nd mortgage to pay for work done
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Need to pay more attention to the details and test what you fix
byon 11/23/2015
Brought my 2007 Suburban in for service. I have used Orielly many times in the past and originally purchased the vehicle from them. Problems I was having: Cruise control did not work - upon pickup was represented as fixed but it was not Rear glass defroster did not work - service rep said they would call my insurance as it was a covered claim but he did not - said that he forgot. Tire monitoring system - replaced a sensor. Then over-inflated tire (instead of 34 lbs was 40 lbs) Spoke to Service Manager (Chuck). He acknowledged issues and apologized. Asked me to bring it back in to be fixed. I will go elsewhere. One other note - this was the second time I have gone to Orielly for a major repair (rear shock replacement), been quoted a price ($1400), went to a competitor (BrakeMax), got a lower price $1100 (all due to labor - they need to get parts from dealer), and Orielly offered to match. I know dealers are more expensive but I wish they would recognize they do have competition and offer a fair price up front. I am instead having the repair done at BrakeMax.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
transmission
byon 02/17/2015
Had transmission work done on my Chevy cruise and within two days it gave me problems again . Now it has been in the shop for 4 days and no work as to what is being done on it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Above and Beyond Great Service
byon 01/26/2015
Richard and the team that does the service on my truck are great. Richard (service tech) is great, helpful and understanding. He has gone above and beyond to accommodate my busy schedule knowing what a hassle it is to be without a vehicle while it is in service. Great Service and Great Experience for sure
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
disappointed
byon 01/10/2015
I had have made purchase of four new cars at oriely through out the year and did not experience such poor service as this one, I knew what I wanted and got my car. But when doing the financing their were difference right away. The rebates were lower than the advertise amount,gap insurance hire than the original amount on the contract and the extended warranty was also increased than the amount that was given in writing. Then the sales pitch that was used were sale person were he gives you a low intrest rate that you are approved for and takes you to financing were they tell you that is not the rate. Bad experience and for bad experience I will take my business elsewhere
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
O'Rielly Visit
byon 12/19/2014
Was traveling over the Thanksgiving Holiday. My Silverado was due for service before returning home to California. O'Rielly Chevrolet in Tucson AZ performed the needed service and provided a light breakfast (coffee & sweet roll) at no charge. Thank you for the outstanding service. Would definitely visit them again when in the area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
oil changhe visit
byon 12/19/2014
it looked busy but ,,i had an appt so the time frame of waiting was pretty much like a normal visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 11/20/2014
Every experience that I have had at O'Rielly has been awesome!! Even buying my car was great and that's supposed to be one of life's most horrible things to have to do. Rodney in sales and Roger in service are both assets to your company. Thank you again!! :) Barb Serrano
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
O’Rielly Chevrolet has been selling and servicing new and used cars and trucks to Arizonans since 1924. We have grown to be one of the largest Chevrolet dealerships in the country but still strive to deliver an exceptional vehicle ownership experience one customer at a time, by focusing on doing things right and delivering first-rate customer service all the time. We reinvest in the business to provide extra amenities for our customers, such as the Corvette Café, a professional vehicle delivery experience, an in-store insurance agency, and much more. Our customers include many families who have been coming to O’Rielly Chevrolet for generations, and that circle of family and friends keeps growing every year. If you are looking for all of this and a great price on a new or used Chevrolet, please visit us at 6160 E. Broadway in Tucson, next to Park Place.