Chevrolet of South Anchorage
Customer Reviews of Chevrolet of South Anchorage
Service is terrible
byon 02/28/2024
I dropped my car off in Nov 23. after 2 weeks, I kept calling….never an answer for the service dept. I called every other other day for months. nobody would answer service dept phone calls…. And nobody ever called me! Finally in January , I got a hold of Shane in service, he profusely apologized that nobody got a hold of me…he didn’t even know the status of my car!!! He said he would check with the tech and call back. I called the next day, he said he was sorry but his tech has been out sick and was at the doctors and that he’d call me the next day. He called 2 days later. Bottom line is I’m securing an attorney to retrieve my vehicle, since now Chevy service dept is charging me 460.00 plus some just for diagnosing it after 4 months!!??? When I asked to pick up my vehicle, Shane said that my car was undrivable, as the tech had tore it apart and was waiting for him to put it back together once back from his drs appts.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Business services is greedy and lost my business !
byon 07/15/2023
Business and services was good and than it went sour. Usually trustworthy and honest service but CHEVY services recently tried to take advantage and up-charge and finesse a military members truck to make a quick dollar. Idk if the dealership is struggling financially or other personal issues recently but it’s not professional place to go anymore. Never again CHEVY of South Anchorage y’all lost my business! I can easily give my hard earned money to a more reliable honest auto shop / dealership in the future!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Best place to take your Chevy for maintenance and customer service
byon 03/27/2023
Professional and great service by advisor Edgar Corona and the team of mechanics.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Just don't.
byon 01/27/2023
I bought a car hear 6 months ago. Since then it sat for about a month on the lot without having any work done to it for it's backup camera. The manager won't even call me back or talk to me at the dealership. They burned me, don't make the mistake I did. Shop elsewhere. Also still don't have my home charger install completed that came with the car, 6 months later. Said they'd detail my car. Did not.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Lied to my face
byon 11/09/2022
After making an appointment and taking my truck in to be serviced, I was told they would need to keep my vehicle for a few days. I’m a single father of three small children so I had to rent a vehicle which was fine because the service advisor said I would be reimbursed since it’s under warranty. After 5 days and several several phone calls that were never returned, I finally got ahold of the guy I dropped my truck off with and he informed me that they “forgot” about my truck and it was diagnosed but never worked on. He said they don’t have time to work on it so come pick it up. I turned in my rental receipt and found out that I had been lied to and that they wouldn’t reimburse me. I have emailed the service manager and general manager several times and of course have not heard anything back from either one.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great service
byon 06/11/2021
Shane got our vehicles in and out in a timely manner!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner.
byon 02/04/2021
Great service very Good Fast.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
RIP off
byon 03/14/2018
This place is a joke, when I purchased the truck, they said it was in perfect condition, everything worked and no accidents or problems with it. Come to find out: there was no head lights, I needed to replace the spark plugs and oil change, the tires were so dull and keep needing air. the lock and lights kept flicking when using this truck. I paid for Extended Service when getting this truck and they aren't taking my calls, answering my emails, and hang up on me when I drop get ahold of someone. they took almost $4,000 from me for extended service that I have not once got.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
Bribed by Service Person
byon 11/23/2016
On September 30, 2016 I took my truck in due to the check engine light coming on. I received great service from Joshua Kitchen and the work was done promptly. The reason for the one star is because when I picked up my truck Josh told me that if I gave him great ratings (which he deserved) I would receive a free Gold Auto Detail, a $199.99 value. I completed the survey and gave him great reviews. Since that time I have attempted on at least three occasions to contact and schedule the auto detailing and I have been told Josh would contact me right away. I have emailed him twice and told him I would like to get my truck in for the detail as well as a recall notice resolved and have had no return call. Horrible integrity on Josh's part and it just adds to my already negative experience with this dealer trying to scam customers and prospective buyers. You can see my previous negative review about the purchase of my truck from them and get the idea of their continuous lying.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Good job
byon 06/11/2016
Chevrolet south Anchorage did a great job with all they did and great customer,ear service on top of that... I am happy with this experience, good job !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy with Work and Coverage
byon 06/07/2016
Thanks for honoring the warranty plan on the replacement of our backup sensors. It was hugely helpful to be able to have the work done locally through our shop, Foreign Auto, and not have to leave the island to located a Chevy dealership. All is in working order and we are content. Thank you to Shane at South Chevy for seeing this through.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great work
byon 06/05/2016
Came in on holiday weekend they took care of me in the time I needed. Had the best rep and best mechanic. Very trustworthy and great workmanship. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 06/04/2016
Josh in the service department at Chevy South Anchorage is very friendly. I will ask specifically for him each time I bring my vehiclearance in for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 06/04/2016
When I went to have my oil changed I thought there would be a shuttle to take me back to my house, but because it was the weekend there wasn't a shuttle. The dealership went out of their way to provide transportation for me so that I didn't have to sit around waiting all day. Chevy of South Anchorage has been wonderful any time they have helped me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
It was OK
byon 06/04/2016
Sales and financial were good to work with but service department needs a bit of shake up. Not much communication between service and customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
oil change
byon 04/23/2016
the oil change was done within 45 min.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy as usual...
byon 04/18/2016
I am always pretty happy taking my vehicle to South Anchorage Chevrolet. I got in right away and was treated great! My only concern was when I picked up my vehicle they said they couldn't find me in the system anywhere but that I was in there now. This was weird because I bought the car there and have had everything done there. When I got home I realized they typed my license plate in with an extra letter so that explains that. Everything was great though.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding job well done
byon 04/18/2016
I am Satisfied customer and the work was very professional and just like a brand new truck again and a highly recommended to my friends and family
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
annual checkup
byon 04/13/2016
love my big red Tahoe, great service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change and vehicle review
byon 04/05/2016
Since purchasing my new truck at Lithia Chevrolet of South Anchorage, I have had only excellent service and support for all of my needs. I can truly say, I would recommend this facility and its service team to any and all friends and family for more of the same - way to go CSA!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Hart is awesome!!
byon 04/05/2016
Hart took the time to explain what was needed to repair my vehicle. The techs made sure my vehicle stayed clean during the repairs and I had my vehicle back when it was promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
