Santa Monica BMW
Dealership Sales Review
I purchased an X5 "certified" pre-owned from these guys. Supposedly the do a zillion inspections to certify it. A year later my X5 ends up in a body shop for some side damage. While they are taking it apart on the rack they call me over to see what they have found. Turns out the pristine lease return was in a major front end accident and had frame damage. So what do they do? Blame it on me. Then the body shop. Only problem for them was 1) it was in a BMW certified shop and 2) I got a good auto attorney fast. It took a few months buy they bought it back full price from me. The real issue is that if you buy CPO you are trusting the dealer at their word and Santa Monica BMW has no integrity. I'm trying to buy a new BMW now and the dealers I'm talking to won't work with them at all to transfer inventory. You know its bad when your fellow dealers dont want to work with you either.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes