Beverly Hills BMW

The sales process was comfortable. I didn't feel pressured and the price negotiation went smoothly. During the delivery process Cham explained some of the features of the vehicle and then asked me if there is any reason I wouldn't score him a perfect score on an evaluation. I understand the importance of a good score to a sales person, however asking for a perfect score was bold. I also liked that I was invited for an Encore delivery where a technology person would explain the many features of the vehicle if I had more questions. The three star rating is mainly on account of my service experience. A month after ownership, I had an engine problem and couldn't get anyone on the phone in the service department. I eventually spoke to Cham (sales person) who personally got someone on the phone for me to set an appointment. However when I needed to call back and confirm a loaner vehicle 2 things secured this 3 star rating. No one was answering in the service department. After calling the receptionist and getting a service manager on the phone, I discovered that I would have to wait 2.5 weeks for a service appointment if I wanted a loaner car. In sum, the buying experience was pleasant with Cham however the service experience for a BMW store was a disappointment.