Customer Reviews of Suntrup Buick GMC
Customer
byon 01/09/2023
Fred Butler the absolute best. Caring , honest and committed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service Appt.
byon 05/05/2023
Think twice if you are taking your car to Suntrup Buick GMC. I took my new GMC terrain for a repair on March 27 and had the worst experience. I JUST got the car back today, May 4. Three parts needed to be replaced, two were in stock and it took them over a month to find the third part. I understand the difficulties of finding parts these days, but instead of being honest, week after week I was told by the Service Advisor, Tim, that “we could get the part any day now”. During that time he did nothing to put me in a loaner and kept telling me their loaner cars were unavailable. For.A.Month. I had rental car insurance coverage for several weeks, but after that point I was paying everything out of pocket and Tim was completely unsympathetic to my situation and did nothing whatsoever to remedy the situation. Finally on May 1st, on a voicemail I was told they found the part. In his message Tim promised me that “as soon as we get the part we will have it installed”. Tim called on Wednesday morning, May 3rd, saying the part arrived and that he would let the service tech know as soon as he arrived so they could get the part installed ASAP. He also told me I would receive a call when the work was done. I expected a call later that day, but that didn’t happen. Rather, I called them in the early evening to get an update and was told, “looks like we haven’t even gotten around to your car yet.” Once again, false promises by Tim. I asked to speak to the Parts and Service Director, Chuck, and was told he would call me before they closed. Never got a call. They finally installed the part and I picked up my car today, May 4th, after work. The complete lack of customer service, incompetence and dishonesty is mind blowing and extremely disappointing. Despite Suntrup Buick GMC being by far the closest dealership to me, I will never do business with them again and will gladly drive farther to another GMC dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Customer
byon 01/09/2023
Fred Butler the absolute best. Caring , honest and committed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
oil change
byon 12/12/2022
always quick to get the service completed. Would like feed back in brakes and tires things that may need to be done soon. Also would be nice to have the vehicle cleaned like the salesman had said when we purchased the vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Suntrup Buick service
byon 02/04/2021
Had oil change appointment, got in early they took car straight back did job quick and efficiently.service manger stop in waiting room had conversation and treated me with respect couldn’t ask for anything else
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Service
byon 02/28/2019
First off, I wanted to give a shout out to Casey Richards. Her customer service is top notch! She is one of the most pleasant people to work with in the service industry. Recently brought in my 2018 Acadia for a park-to-shift issue. The issue was covered under warranty and Suntrup GMC was quick to order the part and get me in within the week. With their prompt service, they were able to get the issue corrected within a couple of hours after dropping the vehicle off.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
In and Out
byon 03/17/2018
Well, I knew what vehicle I was interested in getting so, I contacted the same salesman that sold me my Buick Regal the previous year, told him what I needed and he took care of everything. He even let me drive the vehicle all the way to my house just to make sure my wife was going to be happy with her new vehicle. Once I returned to the dealership, the salesman took the vehicle, had it cleaned, installed a remote start and protection package. Two days later, my happy wife was driving it off the lot. The salesman took care of everything!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mostly good, they missed one thing
byon 03/03/2018
I received a recall notice for my airbag and made the appointment to get it replaced. I also went ahead and scheduled an oil change and other minor regular maintenance as long as I was going in. After a two hour wait I was informed that they did not have the airbag, but all the other work was completed. I do not know what went wrong there, but having to come back nearly a month later was not anticipated nor appreciated. In the end the car is fixed up and running well. Nuisances happen. I will be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A satisfied return customer.
byon 01/25/2018
Outstanding customer service and follow-up after the sale!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
We had a great experience buying our new Terrain Denali...
byon 04/07/2016
We had purchased our last vehicle at Suntrup Buick/GMC and Ive been very happy with my 13 Verano, but I figured it was time to trade it in because of the high miles I tend to put on a vehicle. While walking around out in the lot, Ryan Hove met me and introduced himself. I told him that I was not really sure what I was looking for. He asked if I had any questions, which I did. He answered them and then I asked if I could just wander about the lot looking. He said just to look around and see him when I was done, which I did. I picked the Buick Encore AWD premium model. Ryan got one out for me with all the options I wanted and I took it for a drive. I was impressed, but it was not that much different than my loaded Verano in size. I felt that I wanted a bit more size. My wife had told me to leave her out of the process, but its a good thing I eventually included her. We decided to go slightly larger and to get everything we wanted on the vehicle. We decided on a GMC Terrain Denali. Although it was quite a bit more than the Encore, it gives us more rear seat room for passengers without killing my front seat legroom. Ryan was glad to hear we had made a decision, but unfortunately, he had none on the lot with the exterior and interior color we wanted. Ryan offered to dealer trade for exactly what we wanted from another dealer they had traded with many times, so it should be a no brainer. The other dealer decided to not let it go, so on to plan B. A local St. Louis dealership had our second color choice and it showed available. Sorry, a pending deal forced us to plan C. Ryan was trying very hard for us and I thought he might get upset with us, but he persevered on with the third trade option. About a half hour later he called and said that the first dealership had decided that they would do a trade. So we ended up with our first choice and we were happy campers, for sure. If Ryan got frustrated with our purchase, he didnt show it and remained positive throughout the entire dealing process. He was very quick to respond to any question and keep us in the loop on the trade. We are now driving our new Terrain Denali and enjoying every minute of it. I would recommend Suntrup Buick/GMC to any of my friends looking to buy new, or used. I would definitely tell them to see Ryan Hove for the best deal and service. I think he deserves more than 5 stars. Thanks Suntrup for a great deal and excellent service during our purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great car, great experience
byon 11/23/2013
We knew what we were looking for already when we went to Suntrup, a 2014 Buick Enclave, and our salesperson Wayne B. was great. No pressure, very helpful and easy-going. He helped us get a good deal and we love love love the car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2013 Buick Regal Purchase
byon 11/21/2013
Very positive experience in the purchase of my 2013 Buick Regal with Wayne B. at Suntrup Buick GMC
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
2013 Buick Lacrosse.
byon 11/21/2013
I got 6 online quotes on 2013 Buick Lacrosse talked to 4 saleman. Wayne I like best he gave me all the information and options that I was looking for so I bought it. I am completely satisfied with my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Sales Person, easy Financing
byon 01/04/2013
Bought a 2012 GMC Acadia from Dealer, 2nd car bought from this dealer this year! Eric T. does a great job, makes things as easy as possible, well worth the 2 hour drive to dealership! Will buy more cars from him in the future! Finance is so easy, with plenty of options! 5-Stars!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
If you live anywhere near St. Charles and you are searching for a Buick or GMC vehicle, we are here at Suntrup Buick GMC in St. Peters, MO. We have a huge selection of GM vehicles. Your St. Louis Buick and GMC dealer alternative is open 6 days a week.
Suntrup Buick GMC in St. Peters, MO also has a great selection of used vehicles. Come and see why GM-certified used vehicles are the best kind of pre-owned vehicles. All of our used vehicles have gone through a complete vehicle inspection, and come with warranties and maintenance plans. Suntrup Buick GMC in St. Peters is your St. Charles, O'Fallon and St. Louis Buick and GMC dealer alternative, providing auto service and maintenance to all the surrounding cities.
Located at Highway 70 and the Cave Springs exit in St. Peters, our GM Certified Service Department is regionally recognized for customer satisfaction. Visit us online at http://suntrupbuickgmc.com/ or give us a call at (636) 939-0800.
1 Comments