Duplessis Buick GMC

Today 9:00 AM - 6:00 PM
Open Now
8:30 AM - 7:30 PM
8:30 AM - 7:30 PM
8:30 AM - 7:30 PM
8:30 AM - 7:30 PM
8:30 AM - 7:30 PM
9:00 AM - 6:00 PM

Customer Reviews of Duplessis Buick GMC

Overall Rating
Recommend: Yes (0) No (1)
Write a review: Sales | Service
3 Reviews
Sort by:
sales Rating

Horrible customer service

by Travisb103 on 03/06/2018

Extremely rude and snarky sales manager Julie Theroit. Bring your business elsewhere.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Great service

by adavis9 on 02/06/2013

My visits are always pleasant at Duplessis and customer service is great.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Horrible Service Do not Buy from Dupplessis GMC

by unsatifiedgm on 10/01/2010

I purchased a 2009 GMC Acadia from Duplessis GMC in Jan. 2009, I was in Love, seemed like a great car. I do a lot of carpooling, so it was roomy as well. At 4536 miles the ngine light came on. I had just been back to Duplessis GMC a few days earlier to have the fisrt oil and filter change. At that time they also did a 27 point inspection and obviously found nothing wrong. So 200 miles later I am having an engine light glaring at me and I went back to the dealer immediately. I was told that it was a warranty issue and after 4 hrs. waiting me car was fixed. Later I found out that the customer concern could not be duplicated and no work was done. Since then I have had nothing but trouble. I have been back beacause of the engine light several times and I even had a lesser Acadia as a loaner for 2 months. While they completly dismantled the engine. Yes, it took 2 months. My car has never been right since.I am now in that loaner and I am being told that GM will not buyback the vehicle. My next step is to get a lawyer involved. Further more the orignal salesman will not return my calls, and the service advisor is just plain incompetent. They wont let me speak to a technician so I can give as much info as may be needed. I am willing to even take the car back but only if it is fixed. If I do get stuck with this mess I will at the very least take it somewhere else. I feel like most of the problem is with the dealership staff. They are rude, incompetant, and very uncooperative to my expectations. I will deffinantly go back to a lexus with Im through with this mess.

  • Recommend this dealer? No
about our dealership
Google Map