Awarded 2014, 2017

Momentum BMW

Awarded 2014, 2017
Today 9:00 AM - 7:00 PM
Open Now
Sunday
closed
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Momentum BMW

4.7
Overall Rating
(54)
Recommend: Yes (48) No (6)
Write a review: Sales | Service
sales Rating

BMW 430i Gran Coupe BMW SW Review

by kzubia786 on 12/02/2016

I had a fantastic experience at BMW Southwest. I have bought my two previous cars from here, albeit used. My most recent purchase is a brand new 430i GC. I couldn't be happier with the service that was provided by Jered (client advisor) and Max (the General Manager). They were courteous, did not waste my time, and were very direct with their offer. They listened to my requirements and expectations and they delivered without hesitation. Jered is an excellent asset to the BMW team at SW. He is always available to help out and answer any questions and replies almost immediately. He truly cares about his clients and their satisfaction. He represents BMW very well. I am happy I did business with him and the BMW team at SW.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
82 Reviews
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service Rating

Great service

by WillRose74 on 04/29/2017

I have taken in car to this dealership a couple of times and I must tell you how great the service is. I ask for no one other than Peter S. whenever I go, I've found him to be a man of integrity, honest, and very helpful. Great job Peter!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Never going back

by queenviolet on 04/13/2017

Went here to try and trade in my almost 3 year old Mini that I bought brand new from Mini Momentum. The car's retail value is around 21k and trade in value around 17-18k. They offered me 13k so I walked out. Went to Mercedes of Greenway and got 17.7 for my trade in, a low rate and a better car. Thought they would be the same as Mini, but they're not. If you have to go here ask for Lee Carter. I didn't know he was working here or I would have asked for him. He used to be at Mini and was why I had a great experience there. Be warned this dealership's management will probably extremely low ball your trade in. I suggest you get it valued online by Auto Nation first and come armed with that info if you must come here.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

service review

by Likegoodcar on 02/28/2017

Peter Schermerhorn is GREAT, always get things done to our expectations!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bad Experience !!!

by yunisq1 on 02/27/2017

Very BAD Experience!!! I dropped off my car for a repair begging of DEC with busted air pipe by the engine a week later car I picked up my car to Find a bigger issue all speakers don't work immediately I go back and its been over 2 MONTH my car is not fix and not sure when it will be! I reached out to service manager nothing to seem happening! I read other negative review the dealer ship always replies by sorry and please contact General Manager, Thomas Kuranoff, [contact info removed] so I did, He never replied to my call !!! Will never go back there again!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Great Service

by Airdog12 on 02/26/2017

Peter Schermerhorn, is my service rep and he has always gone above and beyond to take care of my service at BMW. He is a good communicator and always keeps me in the loop on expected completion time. A pleasure to work with him.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service, Peter Schermerhron, at Momentum BMW

by SamAhmad on 12/21/2016

I recently had my car serviced at this dealership. My Service Advisor, Peter Schermerhorn, provided exceptional customer service with regular status updates and even arranged for a loaner car when my wait time became long. That is what I call great service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great customer service from Peter Schermerhorn

by jsousatrade on 12/16/2016

Great customer service from Peter Schermerhorn. Dropping off my car was extremity easy he had me in and out within a few minutes. Every step of the way he would give me updates, how it was getting fixed, when the repairs where done and when I should be able to pick it up. I'm definitely going to bring my car back for any other services it might need and recommend him to my friends and family!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Peter Schermerhorn

by Xeavier on 12/06/2016

Peter Schermerhorn did A-ok

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

BMW 430i Gran Coupe BMW SW Review

by kzubia786 on 12/02/2016

I had a fantastic experience at BMW Southwest. I have bought my two previous cars from here, albeit used. My most recent purchase is a brand new 430i GC. I couldn't be happier with the service that was provided by Jered (client advisor) and Max (the General Manager). They were courteous, did not waste my time, and were very direct with their offer. They listened to my requirements and expectations and they delivered without hesitation. Jered is an excellent asset to the BMW team at SW. He is always available to help out and answer any questions and replies almost immediately. He truly cares about his clients and their satisfaction. He represents BMW very well. I am happy I did business with him and the BMW team at SW.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wonderful experience at Momentum BMW - Max White

by cc9 on 11/27/2016

I wanted to let everyone know of my wonderful experience at Momentum BMW and to thank Max White for all his help and patience with my recent purchase. Max was terrific and a pleasure to work with. I would highly recommend him without any reservation. He was the only reason I purchased my new car since I was visiting the dealership for service on my previously owned BMW. Max was so gracious that he let me test drive his own personal car, since there wasn't one available to test drive. How many car dealers do you know that would do that? On top of it all, he gave me a fantastic deal on the new car! I would also like to thank his sales associate Tatiana Curo. She was wonderful to work with and they make a excellent team. I would highly recommend anyone looking to buy a BMW to look up Max and Tatiana!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Cedric Ross in Service ROCKS!!!!!!!!!!!!!!! Need help go here!

by X5M4Mangum on 11/09/2016

I took my car in... I'm not an expert; however, Cedric Ross took the time to explain until I understood and stayed true to his word! Keeping my car and keeping Cedric Ross as my main go-to-person!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Customer Service

by RGHouston on 11/01/2016

Really enjoyed my experience on recent customer service. My new service tech, Cedric Ross, was professional and followed through in a timely manner. He kept me abreast of stages of car repair as well as the costs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Bad Service & poor customer service

by seanoye on 10/05/2016

Took my 7 series to check my alignment since my right wheel was inwards after hitting a curb. They claim to have done the alignment and told me i had a problem with the suspension, or knuckles that the right side looks lower than the other sides. Took it to Eurocar werk and as soon as he lifts the car he sees the tie rod is broken. Just wondering how they missed that and how can you perform an alignment successfully on it. They claim that it wasnt an alignment done and it was a diagnostic after showing me a alignment report. Even if it was a diagnostic where is the diagnostic report and why wont the fault detected. This dealership lacks trust and customer service. Advantage BMW did the alignment, brake fluid replacement and oil change and replaced the cabin filters.Talk to Mr Kuranoff the Manager, took 1 month and 3weeks before i could get the dealer's attention after numerous calls each week.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Enjoyable experince

by swilliams20 on 10/01/2016

I had an appointment with Tatiana at 9 am on a Saturday morning she was very pleasant and very helpful so I drove out around 12 PM with a car I love .Anything I have called about or stopped by for she made sure I was taken care of immediately .

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Exception service

by Lady_die3 on 09/22/2016

If I could rate service with 10 stars I would defiantly do it. Peter Shermerhorn is ALWAYS very professional, makes sure that all work is done in a timely fashion and let's me know how much I should expect to pay for service. When I pick up my car, Peter goes over my invoice with me and there's no hidden fees and no surprises. I would recommend Momentum BMW to all BMW owners

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service experience!!

by jsousatrade on 09/16/2016

Great Service experience!! I had Peter Schermerhorn as my advisor. I brought in my car in for its regular schedule maintace. Its was in and out within a day. Peter spoke to me about my car ever step of the way the whole process smooth and hassle free.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best Service Drive Experence

by jsousatrade on 08/02/2016

I had a great experience!! My 328 had a check engine light. I made a appointment with Peter Schermerhorn to bring it in and have looked at. Peter was super professional in explaining what the light was, how it would be fixed, and what day I was getting my car back. He even went above and beyond with getting me a shuttle back to my office. By FAR one of the easiest and best service experiences I've had. I defiantly look forward to bring in my car for any kind of service it might need in the future!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil Change

by SMenifee on 07/23/2016

I was able to come in on a Saturday and recieve a oil change due to my busy work schedule! My Customer Associate Rep was very friendly and provides me with detailed information about my car and any recommendations needed!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great customer services; Beautiful facility.

by Thelilo247 on 07/15/2016

I visited Momentum BMW in hopes of walking out with my first luxury vehicle. I was greeted kindly and promptly upon entering, and was introduced to a salesman who would help me find exactly what I was looking for. Donald worked with me and he listened carefully to my needs/wants and found the best car for me. He was patient and honest with me. He did not try to talk me into something I didn't want. One of the sales managers, Cliff, was extremely supportive, understanding, and helpful as well. Finally, with the help of Lauderdale in finances, I was able to walk away with exactly what I wanted--no regrets or questions remain. Once my brand new car was ready to deive off the lot, I was introduced to a "BMW genius", Selvin, who was so helpful by showing me how to work all the features in my new car. He even connected my phone to my car and he offered to come back for a carwash sometime. By the way, this facility has a mini cafe waiting area where they serve both hot and cold drinks, as well as some snacks. It was nice and refreshing after looking at cars outside in the Houston summer heat! I definitely recommend visiting Momentum BMW for your ultime driving machine needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Happy Customer

by SDTorres on 07/14/2016

I purchased my first BMW through Momentum BMW. My client advisor was Ken Terry and I would highly recommend him. He made my first time BMW purchase smooth and easy. I give Ken 5 stars for excellence.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Exceptional New Car Service

by Estella18 on 07/12/2016

I took my BMW X5 in for service and my representative Ryan Zugell had already arrived prior to 7:00 am to work. He knew me and my cars needs. He was informed. He told me what was going to happen, what was going to be done to my car and kept it simple and understanding. His respect and charming personality is a delight to experience so early in the morning. He is an exceptional man and the dealership has an exceptional employee and representative of BMW as a whole. Thank you, Estella C. Strawn

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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