Northwest BMW

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Tuesday
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Wednesday
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Saturday
9:00 AM — 6:00 PM
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Customer Reviews of Northwest BMW

3.1
Overall Rating
(36)
Recommend: Yes (3) No (2)
Write a review: Sales | Service
sales Rating

Great experience at Northwest BMW!

by Gounaja on 04/02/2017

I recently leased a BMW 340i. Northwest made the process easy and pleasant! Anthony Jones was my sales associate and he was fantastic to deal with. He was responsive and never made me feel pressured. Based on my experience with Anthony, I would definitely go back to Northwest and would recommend it to anyone interested in purchasing or leasing a BMW!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

36 Reviews
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sales Rating

Unethical Sales Dept.

by 1joedughman on 09/18/2017

I agreed to buy an BMW X-3 in writing, had numerous conversations with Russell Allen in Sales; was sent several invoices; promised a correct one would be sent, and then found out the car was sold to another individual without any explanation. Mark Levy, a finance mgr. would not give me an answer and put me off on several occasions. Be wary of what this dealership tells you.

Recommend this dealer? No

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

sales Rating

Great experience at Northwest BMW!

by Gounaja on 04/02/2017

I recently leased a BMW 340i. Northwest made the process easy and pleasant! Anthony Jones was my sales associate and he was fantastic to deal with. He was responsive and never made me feel pressured. Based on my experience with Anthony, I would definitely go back to Northwest and would recommend it to anyone interested in purchasing or leasing a BMW!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Excellent service

by marksro on 02/25/2017

The staff at Northwest BMW, especially Jeremy, always take great care of me and my car.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Worth the 2 hour drive!!

by Legal645 on 05/18/2016

This was my first time at Northwest, driving two hours from New Jersey after finding a CPO 5 series online. Andy handled everything over the phone so all I had to do was show up, hand the keys to my trade-in, sign and drive home. From the time I walked and until the time I left, everyone I encountered was nice, friendly and accommodating. Honestly, I can't remember the last time I had that much fun buying a new car. Although I didn't close the intended deal, I got a much better one and drove home in a brand new 528 for just a few dollars more.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

NO TAG MEANS NO TAG

by NO_TAG_NO_TAG on 03/18/2016

Told you not to but you did it anyway so here is my review Do you care about customer? Sell it and forget it? Is this why I bought this?

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

sales Rating

A Network of Supportive Professionals

by apbrown1 on 05/28/2015

My experience at Northwest BMW was the most respectful experience I have had in purchasing a luxury vehicle. Karen Anderson was knowledgable of my needs and interests as I moved seamlessly through the purchasing process. Each Northwest BMW representative who supported me after my purchase engaged me in conversation and the experience as if I was TOP PRIORITY.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Awesome Experience...Top Notch Dealership

by Tony_B106 on 05/14/2015

My wife and I were just browsing and the salesman Tyrone Greene provided extensive knowledge of the BMW models we were interested in. There was no pressure to buy and after a few test drives we decided to inquire about financing, Tyrone guided us through the process seamlessly and about an hour later we were driving off the lot in our dream car (535i XDrive). Kudos to Tyrone, George and the entire sales/financing team for an awesome experience.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Amazing!

by staffordg on 04/06/2015

The Northwest BMW sales and service teams were genuine, friendly and professional. My experience was seamless, from John Kim to Jenae to Bob...they were amazing! They have the right combination of people to give the ultimate buying experience. I highly recommend Northwest for your car buying need.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Awesome Experience!

by simone4 on 02/16/2015

My husband and I had an exceptionally pleasant experience at your dealership. While walking the parking lot on Saturday February 7th, we were approached by salesman Frank DiBlasi who was very personable. We told him what we were looking for and he spent a great deal of time with us. Frank was kind enough to show me a couple of cars which I quickly realized that I was too small for. On Thursday February 12th, we returned to the dealership to meet with Frank and test drive a 328i. I loved it! Frank showed me all the many features of the car and I felt that it was the right one for me. Frank took his time and he got the deal! I'm very pleased with the service and even more so with the skill of my salesman, Frank!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Ultimate Buying Experience

by bdb4 on 12/03/2014

I am a second time customer of Northwest. My entire buying experience was quick fast and efficient from beginning to end. My Sales person Eric knew my needs and helped me make a very well informed new car choice. I am a very satisfied customer and I recommend Northwest BMW anytime hands down!!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great buying experience

by SuperJ6 on 11/05/2014

Really enjoyed the stress-free environment at BMW Northwest. My salesman John was very professional and nice. I really liked the no pressure atmosphere. All of my car buying needs were taken care of in less than 3.5 hours to include not having to go to MVA. Bonus!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

The Ultimate Dealership!

by gmiller108 on 09/07/2014

3 Days ago my wife and I had no idea that we were going to trade in our car for a newer one. We knew that we needed to do it soon because as a 2008 it was time. Because of people like Angel & Bob and of course Northwest BMW we had a great experience feeling at ease and comfortable throughout the whole process. We traveled almost 2 hours to make this deal and went home smiling in our 2011 335i convertible. The Ultimate Driving Machine AND The Ultimate Dealership! Greg & Colleen Miller

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

A completely satisfying experience.

by vhock on 07/05/2014

I recently purchased a 2012 CPO BMW Z4 from Northwest BMW in Owings Mills, MD. The Client Advisor I worked with was Tyrone G. The car I was interested in was a new arrival and hadn't been serviced and detailed as of my first visit, but as soon as it was Tyrone called and invited me and my wife to return for a closer inspection and test drive. We did return and I concluded it was the right car for me. After a short negotiation on price we concluded the transaction and I drove off in my new car. Throughout the process Tyrone was very friendly, courteous, helpful and professional, as was everyone else I dealt with at Northwest BMW. I would definitely buy from them again and give them my highest recommendation.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Super Star

by hoodwink1 on 06/12/2014

My recent experience at Northwest with Angel was exceptional. I found a car through Angel knowing just what I needed and I was treaded with respect for what I wanted in a BMW. I so enjoyed his upbeat attitude and the extra time he give to take me over to view a car not yet on the lot, but that you knew would suit my needs. He put so much extra effort in finding me my heart's desire. Then the extra effort of delivery to me is so very awesome..Thank you so much very much yiu are an exceptional salesman and I would consider a friend. Your sincerely Barbara

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

A Wonderful Buying Experience

by Fisher471 on 06/06/2014

Having purchased many vehicles over the past 40 plus years, I found dealing with Angel C to be a real pleasure. I believe he went above and beyond in showing my wife and me the different exterior/interior color choices and the available options associated with BMW X3. Following the sale he stayed well beyond the dealership closing time on a Tuesday evening to demonstrate the many features associated with the vehicle purchased by us.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great experience with Angel at Northwest BMW

by spress35 on 06/03/2014

After visiting many other "luxury" car dealerships this is the first one that did not treat us like they were selling used pickups. Angel is the guy to see at Northwest for BMW new or Pre-owned. A luxury car experience you would expect - but we did not find other places. If you are selling a high end product to educated buyers you can leave the old school sales tactics to the other guys: Be educated, helpful, service focused and responsive. Don't worry - if we leave without "buying tonight" we will come back and buy. For some reason Angel and the team have figured this out and treat customers like they should be treated. The "others" in the luxury class we visited are stuck in the past. From start to finish (yes the paperwork can be completed in 15 minutes, not 2 hours like my last experience at another "luxury" dealership) this was a great experience.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Magnificent

by Rpress on 05/20/2014

Purchasing a car can sometimes be a long stressful process. The sales consultant helping us, Angel C, was extremely kind and accommodating. He and the entire staff was a pleasure to spend the afternoon with and made my visit there a pleasant experience. I would refer Angel and Northwest to anyone looking for a new BMW or car from their used inventory.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Well Worth It A True Professional !

by cindygibson609 on 05/06/2014

I can't speak for the whole dealership, but this review is mainly for the customer service that Angel C provided me with while purchasing my new car here. I usually do not give a five star rating but my experience here with Angel was so exceptional that he really deserved it. He went above and beyond by helping me through nervous breakdowns to getting every single detail right regarding the car purchase. For months, he worked with me, checked in from time to time to give me status updates and even sent me photos. He gave me a competitive price all the meanwhile as painless and efficient as possible. Believe me, I called dealerships all over the region and nobody could beat the deal he gave me. So don't waste your time, contact Angel and make this your first and last stop. I am still shell-shocked that he didn't try all of those sleazy car sales tactics. Angel is respectful, genuine, and truly professional. That is what I call a true professional.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

The best dealer and dealership ever. Tyrone G is the best dealer ever

by sirA on 04/17/2014

This is my fourth vehicle and I thought I received quality and service on my last vehicle, but after coming to Northwest and working with Mr. G, I found service so stellar, no words can truly describe. Not only was Mr. G friendly and curtious, but he took into account my situation and got me a deal better than I could ever ask for. It was definately a pleasure working with him and not only do I plan to commit to only owning BMW's, I plan to always go through Northwest and I absolutely expect to work with Mr. G. However, the fact is that wasn't just Mr. G that was wonderful and helpful, but all the dealers and managers. I laughed with the internet sales manager Andy everytime throughout a three day period while making this transaction. The finance manager Bob entertained all my questions and he too laughed at my jokes. The power went out while I was receiving my vehicle and there was a storm and when I returned to finish the paper work, everyone at the dealership apologized for me returning and it was an act of nature and no one's fault. Mr. Roy really help me get on the road with giving me tib bits about my new x1 and said I could phone him anytime I needed help. Tyrone and Andy said I could stop by with any needs. I honestly felt at home and like it was family and the treated me as though this was a family reunion and we just hadn't seen each other in a long time. I could go on forever with names and people that just made me feel like I had made the right purchase and made me want to buy BMW forever. I absolutely will go to nothing else. Not only do I love the vehicle, it was the service that really sealed the deal and the deal was certainly awesome and not only met but exceeded my expectations. I love Northwest and the Northwest Dealership community. It may become my new hang out spot. HaHa.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Wish I could give 10 stars !!!

by fallgirl45 on 04/04/2014

I have been to all of the BMW dealerships in the area (5) and let me tell you that this is the BEST. 100% VIP experience with Angel C. (Client Advisor) & George B. (Sales Manager) First class dealership. Bob the finance Manager was great too! Wish I could give 10 stars. I actually left the dealership feeling like I had won.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Exceptional Service

by paul_4u on 03/28/2014

First time BMW buyer and the experience at Northwest was great (ask for Angel C.). I went to a couple other BMW dealers in the Maryland area and they were more 'salesy'. Angel was way nicer and really just wanted to help you make an informed purchase. I met with Angel several times and he was great each time - never once put on the "full-court sales press". If you're considering buying a BMW I'd highly recommend Angel.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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