BMW of North Haven

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Customer Reviews of BMW of North Haven

5.0
Overall Rating
(68)
Recommend: Yes (21) No (0)
Write a review: Sales | Service
sales Rating

Great experience

by Archangel1979 on 07/10/2017

From start to finish, it was a pleasant experience. No pressure, quick and easy negotiations, and everyone was very courteous and helpful. When I came back 6 weeks later to pick up my ordered vehicle, it was just the same. BMW Genius and finance manager were great to deal with and explained everything. I never felt rushed but they didn't waste my time either. I'll be back to purchase another vehicle.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

68 Reviews
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service Rating

The only place I service my cars

by Split_Torque on 10/03/2017

I have been servicing my cars at BMW of North Haven since 2012. I was always satisfied with the service and have never had any issues with their work. The place is very professional and at the same time very friendly. You have an opportunity to call for a specific mechanic for your service if you are interested to know who worked on your car and if you have any technical questions you will always get a comprehensive answer from real people who work on BMW cars full time and know the product from inside out. The service is performed in timely manner. The team at BMW of North Haven are dedicated to do diligent work and customers are grateful for that. I would recommend this place by all my hard.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Always a pleasure.

by SherryRN on 09/23/2017

Every service experience at BMW of North Haven is a pleasure. Very organized, with committed service professionals, make routine maintenance great.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Oil Change

by TomVillano on 09/23/2017

Very comprehensive inspection of my 2004 330xi. The service team did mention a few things that should paid attention too.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

service

by bmw1234 on 07/21/2017

As expected, BMW of North Haven is top notch.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great experience

by Archangel1979 on 07/10/2017

From start to finish, it was a pleasant experience. No pressure, quick and easy negotiations, and everyone was very courteous and helpful. When I came back 6 weeks later to pick up my ordered vehicle, it was just the same. BMW Genius and finance manager were great to deal with and explained everything. I never felt rushed but they didn't waste my time either. I'll be back to purchase another vehicle.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Bmw service review

by HappyBMWClient on 06/19/2017

The service experience was great.My service Advisor Luis Cubile was outstanding.It was my first experience with North Haven.I have been driving a new BMW every 3 years for the last 15 years.I can honestly say I have found my new BMW Dealership all because of the way Luis treated me.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great Service as Usual

by Robert051174 on 06/02/2017

As always, I receive excellent service and that is why I switched to this dealership!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

The only place to service your BMW, period!

by NoGasGoLectric on 03/26/2017

Have owned 6 consecutive BMWs since 1970. Have used this Svc Dept for two+ years. All employees are 5*! All work excellent! All issues handled w/ honesty and clarity and directness. This group makes things right! I couldn't be more pleased!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

immediate attention

by roadwarrior44 on 03/04/2017

I needed brake fluid and also a new sensor light for my brakes. When I brought my car in my icon on the dash board helped me to determine part of the problem. I had great service and immediate attention . But after taking care of the problems because of testing I ended up paying $429.00. I understand things are expensive but that is a lot of money for me, when I knew what I needed.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? Yes

sales Rating

Another flawless experience!

by cnelson22 on 02/02/2017

I have been doing business with BMW of North Haven for some years now. Before my personal experience, my parents have done business there as well, more specifically with Basel Saad. Basel has always exhibited a level of customer service as well as professionalism that is second to none! He has a real gift in making his customers feel comfortable and part of the BMW family! Basel is the epitome of client advisors for sure! My recent experience being in December was flawless as always! I have and will continue to do business with Basel as well as referring my friends and family to him always!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great Service To A Visitor

by Stubbyc on 01/30/2017

Visiting a friend with my new CPO 328i 200 miles from home, I needed windshield wipers replaced.Local BMW dealer checked the service record and found the warranty coverage applied. No sweat, no strain. Felt very welcome, and on the way home .... no streaks or squeals!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great Service

by Driver5S on 01/06/2017

I owned several 5 series and serviced them all at BMW of North Haven. I would not go anywhere else. The service is the best, efficient and the service reps are professional, knowledgeable and very courteous. Recommend to all!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Exceptional Service, as always!

by Cnelson22 on 11/17/2016

BMW of North Haven always provides the best customer service in all aspects, weather you are getting your BMW serviced or purchasing a new vehicle. The sales and service department are hands down the best to deal with! I wouldn't even think to go anywhere else!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Mr.

by OningSio on 10/27/2016

We purchased our BM out of state (never do it!) and had visited the dealership purposely to be familiarized by the dealers BMW- Genius as the cars electronic features are completely foreign to my wife and me. While at the dealership, we were informed that the car needed several updates, which they would like the opportunity to address (at no charge-warranty) and any other issues I thought needed looking into. That the subject was so politely raised (may we have the opportunity?) instinctively impressed me mindful that this is a car dealership and our car, regrettably, was not even bought there. And theres more; but it would take more than what the space allow for me to recount the wonderful treatment I and my wife received from their staff beginning with Ms. Ashley Roudie the Service Advisor ; Todd who test drove the car with me and Craig who introduced me to both with such a gracious welcome I said this couldnt be a car dealership (!) and Taylor the Genius. And the guys who drove me home the first time I left the car, whose names I have unfortunately forgotten. Lastly I have to praise Mr. Mike Mauro, the president of the company for running a very able ship for he certainly gives luster to the brand of the cars his company sells. We are very impressed.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? Yes

service Rating

Great Service

by TonyP1977 on 10/24/2016

Very happy with this experience

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Very knowledgeable BMW i3 service!

by NoGasGoLectric on 09/12/2016

Have owned/driven my BMW i3 for 25 months, and have used 4 dealerships in my travels. They all are ok to good, but BMW of North Haven definitely has the most skillful i3 mechanic(s). This is my 6th BMW since 1970; this car and this dealer are by far the best. (Service writers and parts staff are excellent here, too.)

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

New car purchase review

by Beauty6900 on 04/28/2016

Without the efforts of Justin and Richard, of your sales team I would have purchased my new 535xi from a different dealership. Because of their efforts on my behalf I'm looking for now a second car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

The ultimate service machines.

by MrBMWlives on 04/20/2016

Sale of car was so so. Parts promised to be replace after taking the car was not fulfilled. Two years later!! Service I of to say was great. Service is ranked better then sales. Great staff. Efficient work. 8th BMW I owned. Will buy soon from another dealer then bring here for service. ...

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Excellent Service Department

by paulhe on 01/29/2016

As always, BMW of North Haven deliver the best service. Respect and honesty should be added to their slogan.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Preservation of my beloved ride

by aruiz27188 on 01/22/2016

Service accommodated my need with ease of scheduling service, keeping me inform on the progression of the repair, provided a courtesy vehicle, and electronic invoicing that minimize any inconvenience. Full satisfaction of the experience was achieved when vehicle was returned when all service needs were successfully completed and delivered to you with key placed in your hand with no need to fish for your vehicle in dealer's lot. great job!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great dealership

by AcuraNoMore on 01/09/2016

Great dealership, Steve is friendly, professional and provided great service, I can't believe how many people work in the service department it's amazing everyone is professional and they all provide a good customer experience. You can tell this dealership invests a lot in training to make sure everyone knows exactly what to do.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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