Northtown Ford

Today 8:00 AM - 7:00 PM
Open Now
Sunday
closed
Monday
8:00 AM - 7:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
9:00 AM - 4:00 PM

Customer Reviews of Northtown Ford

3.7
Overall Rating
(3)
Recommend: Yes (2) No (1)
Write a review: Sales | Service
sales Rating

Bought 2010 F 150 on 1/4/2016

by ejpcf54729 on 04/21/2016

Pre sale was great,Bryon told us they are High integrity and will fix anything we find not working in the next 30 days.They would fix door edges & provide touch up paint.The next day we couldn't find paperwork so Bryon said he would send copies.After sale we took truck to a reputable mechanic for a complete inspection.They found front shocks shot & transmission bulkhead leaking which all needed replacement.It took 2 weeks of leaving messages before I finally was able to talk to Bryon.Which as of that moment we still hadn't received paperwork. When telling about the issues he expressed much displeasure that we had the inspection done by someone else & that they would reinspect themselves.I also told him about windshield crack & tailgate broken.He said we have to set up inspection.Done inspection & confirmed issues.Bryon said sorry it's there bad.They ordered parts & will let me know when they come in so we can set appt. to do repairs.When parts were in I tried to get a hold of Bryon multiple times leaving messages so we could coordinate all repairs at the same time since we live 40 miles away, but again no replies for almost 2 weeks so eventually I just set appt. with shop to do shocks,bulkhead & tailgate repairs.When I picked up after repairs I was told the tailgate was not done since the new part was broken & will need reordering. At that time I tried to contact Bryon but he was gone at the time so I left message for him to get a hold of me. Again I called & left messages but no replies. 2 weeks later with no calls from anyone i called shop & part was in so I made appt. to fix. Again tried to contact Bryon multiple times to coordinate rest of repairs done but again no response. After tailgate repair was done I went to see the manager to express my displeasure of Bryon not getting back to me.While I was doing so Bryon came in & said he is just so busy and was sorry. I said I understood that but weeks go by with no response over & over is very frustrating for me. His response at that time was, you know what? My give a [non-permissible content removed] meter expired an hour and a half ago.I don't have time for this [non-permissible content removed] & he walked out. (What a way for the Face of there commercials to act). I was very upset by this time & the manager said nothing as he just looked at me. So I just left in frustration. Window & touch up not done as promised & also found opposite side of tailgate damaged after they fixed it. Never have I ever in my life experienced anything like this & never would have expected this especially from a Ford dealership! Beware!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
8 Reviews
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service Rating

Seamless service.

by Traveler87 on 06/19/2017

I went in to get an oil change and 12000 mile check up. Timely, professional, friendly, and only 47 bucks. I have to drive a ways, but it is worth it.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service !

by Holguin3782 on 07/13/2016

I recommend my family and friends to come in and get their vehicle worked on , at the the Menomonie Ford dealer, they are not only respectful but very friendly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bought 2010 F 150 on 1/4/2016

by ejpcf54729 on 04/21/2016

Pre sale was great,Bryon told us they are High integrity and will fix anything we find not working in the next 30 days.They would fix door edges & provide touch up paint.The next day we couldn't find paperwork so Bryon said he would send copies.After sale we took truck to a reputable mechanic for a complete inspection.They found front shocks shot & transmission bulkhead leaking which all needed replacement.It took 2 weeks of leaving messages before I finally was able to talk to Bryon.Which as of that moment we still hadn't received paperwork. When telling about the issues he expressed much displeasure that we had the inspection done by someone else & that they would reinspect themselves.I also told him about windshield crack & tailgate broken.He said we have to set up inspection.Done inspection & confirmed issues.Bryon said sorry it's there bad.They ordered parts & will let me know when they come in so we can set appt. to do repairs.When parts were in I tried to get a hold of Bryon multiple times leaving messages so we could coordinate all repairs at the same time since we live 40 miles away, but again no replies for almost 2 weeks so eventually I just set appt. with shop to do shocks,bulkhead & tailgate repairs.When I picked up after repairs I was told the tailgate was not done since the new part was broken & will need reordering. At that time I tried to contact Bryon but he was gone at the time so I left message for him to get a hold of me. Again I called & left messages but no replies. 2 weeks later with no calls from anyone i called shop & part was in so I made appt. to fix. Again tried to contact Bryon multiple times to coordinate rest of repairs done but again no response. After tailgate repair was done I went to see the manager to express my displeasure of Bryon not getting back to me.While I was doing so Bryon came in & said he is just so busy and was sorry. I said I understood that but weeks go by with no response over & over is very frustrating for me. His response at that time was, you know what? My give a [non-permissible content removed] meter expired an hour and a half ago.I don't have time for this [non-permissible content removed] & he walked out. (What a way for the Face of there commercials to act). I was very upset by this time & the manager said nothing as he just looked at me. So I just left in frustration. Window & touch up not done as promised & also found opposite side of tailgate damaged after they fixed it. Never have I ever in my life experienced anything like this & never would have expected this especially from a Ford dealership! Beware!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

These are the people that keep Ford number 1!

by bobcatw98 on 01/13/2016

This was our first time using North Town Ford for service work. We expected to receive the "standard treatment" we'd received from other dealerships over the years but boy were we wrong!! From the first phone call to the finalizing of the transaction we were utterly amazed! The service writers were friendly, courteous, helpful, accommodating (Crystal even answered my phone call after work hours!), and above all knowledgeable!! Crystal and Trent were the two employees we dealt with but if all the staff at North Town Ford are like those two, we just found our new dealership!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

I drive out of my way to go to Northtown Ford in Mennomonie

by abcd1231244 on 10/13/2015

I had bought another vehicle from Northtown Ford before and had great experience with the vehilce and service department before. I bought a 2013 Ford Focus from another dealer and took it to Northtown to have the oil changed. They said there was a repair that needed to be done and a recall to take care of. I made an appointment and dropped the car the day before and came back the next day and picked it up; the service was all done and they even washed it. They told me it was all under Ford warranty and thanked me for my business. They told me the coverage of the seals is now extended. I must say they are very friendly and experienced service department and great dealership. Thank You anced

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My second new car ever

by Janer3458 on 08/02/2015

Purchased a 2015 Escape. Service was good. Jeremy was honest, helpful and not pushy. I don't care for pushy sales people. Steve in finance was straight forward. Everyone I have dealt with so far have been very good.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Dealership

by tomcat3128 on 05/05/2015

Northtown Ford made our purchasing of our vehicle very simple and the staff are all topnotch.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Helpful and full of integrity

by keyers on 03/31/2015

Great job finding me the kind of car I was looking for. I think Greg understood my needs better than I did and I am highly satisfied with my vehicle and the price I paid.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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