Urse Dodge Chrysler Jeep Ram

Today 8:00 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
8:00 AM - 5:00 PM

Customer Reviews of Urse Dodge Chrysler Jeep Ram

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
service Rating

Excellent service department

byTahliathomason 10/23/2016

Urse's service department is amazing. Great service and loyalty to customers, with old-fashioned honor and integrity about their work. They always take great care of my now-aging PT Cruiser. They even told me how to fix a small thing on my own once, rather than charging a minimum labor fee for a 2-minute repair. I had a major front-end repair done a few months ago, tie rod ends, hub and some other items. This week, I developed a bad front end wobble and took it back. They checked the repair history and decided that the mechanic should have replaced a wheel bearing during the first repair. Urse replaced both front tires and the wheel bearing at no charge, even when I offered to pay for the tires, and paid for a rental car while the repair was done. They really go above and beyond to take care of customers. I won't go anywhere else.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
13 Reviews
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service Rating

Excellent service department

byTahliathomason 10/23/2016

Urse's service department is amazing. Great service and loyalty to customers, with old-fashioned honor and integrity about their work. They always take great care of my now-aging PT Cruiser. They even told me how to fix a small thing on my own once, rather than charging a minimum labor fee for a 2-minute repair. I had a major front-end repair done a few months ago, tie rod ends, hub and some other items. This week, I developed a bad front end wobble and took it back. They checked the repair history and decided that the mechanic should have replaced a wheel bearing during the first repair. Urse replaced both front tires and the wheel bearing at no charge, even when I offered to pay for the tires, and paid for a rental car while the repair was done. They really go above and beyond to take care of customers. I won't go anywhere else.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Happy customer

bydramwoodon 06/01/2016

Jason Dukish was super! He knew everything about the Durango that we could think of to ask. He was very polite and kind even though I am sure I ran him ragged test driving and looking at so many different vehicles. He was always happy to see us each and every time that we came back to the dealership to look again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent experience with my first RAM pickup!

byMike_Scordatoon 06/01/2016

Chad "The Giver" Givens and "Diamond" Dave Higgins were extremely professional and efficient. Franco did a great job detailing the vehicle!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Urse.

byJoeshaver2016on 05/31/2016

Explained every step along the way. Stayed by my side throughout the process. Looked for the best financing available. Knowledgeable about the vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Good Experience

by1Menaceon 05/11/2016

The service department was very helpful in letting me talk to the mechanic that changed my oil to inform me of some other minor things that may need attention at a later date. The mechanic was very helpful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

First Time Buyer

byPeggyLou73on 05/10/2016

I was met on the lot by friendly personnel who took the time to listen to the needs of my family and help me select the right vehicle. From test driving to financing, the staff at Urse made the experience of buying my first brand new vehicle easy! I cannot thank Nathaniel Wright enough for his help!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Timely Service

byJerome2016on 04/25/2016

I was pleased with the amount of time that it took to take care of my needs. I am retired but appreciate not having to spend all day getting an oil change.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Jeep Trailkawk

byJennifer_Kirbyon 04/24/2016

Salesperson did a good job with explaining the features and comparisons with other vehicles. He also didn't pressure us to buy. Job well done!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Warranty work

byBigPoppion 04/06/2016

Lauren was so helpful and pleasant. I will definitely be calling her back if need anything else for my truck!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

OK to buy, STAY AWAY from service!!!!

bybman131on 09/25/2014

Let me just start this by saying I am not in it for something free NOR do I want to get anyone in trouble so I wont name names. If I owned a business and this went on, I would NEED to know about it. I hope this makes it all the way up to the owner, and I hope he takes it seriously. I purchased a $65,000+ truck here in 2012, and after the initial awkwardness of being ignored since I was a young guy looking at an expensive truck, the sales part was fine. I got a new Dodge 1500 ecodiesel about 2 months ago and brought it to this dealer for its first oil change. (I tried calling for 3 days and NOBODY would answer or return a message so I just showed up and there was no line) WHAT A MISTAKE! At around 12PM-1PM on Wednesday 9/17/14 I went in for the oil change and was told it would take about an hour. My phone died at 2:45PM-ish, so I went to the service desk to inform them I would be in the lobby when it is done and to not call me because my phone was dead. The service guy went check on the status of my truck. He told me the tech was having problems getting the drain plug to go back in and that's what was taking so long. No problem, ill go patiently wait longer in the lobby. After watching all the ESPN that I could stand and talking with other unhappy service customers, the service guy came get me at closing time to inform me that my truck was broke, they ordered the part, and had a rental car lined up for me. I was extremely irritated to say the least, but realizing it wasn'’t his fault, I tried to not take it out on him. That's about where my patience ended. After realizing they got me a rental CAR, I told them I needed a truck for work. "Oh, that's an issue we would need to talk to the manager about"”. I informed the manager that I am in town for work and a car just wouldn't cut it, I NEEDED a truck. "Sorry, we don'’t have any trucks" …I said well you have a whole lot of trucks, why cant I loan one of those out? "my man, we are a car DEALER, not RENTER."” Then he proceeds to act like I was the one who broke the truck, or that it was done by the factory. “I went back and looked at it myself, when they get it to the point of torqueing, it wont stop spinning”, oh so you cross threaded the plug and when you tried forcing it the threads ripped, causing the oil to leak? “No it was like that before we got it…. If it was like that before I brought it there, why wasn'’t oil leaking for the last 8XXX miles?? I then asked what was I supposed to do about moving my cargo trailer to a house I rented that night because I was in a $135/night hotel and needed to move. "“I don'’t know what to tell you"”. Ok, well what am I supposed to do when I show up to work and my boss sends me home because I don'’t have a truck? "“I don’t know what to tell you"”. Then he awkwardly walks out of the office with someone, leaving me there dumbfounded at how ridiculously BAD this dealers service department is. Not only did I sit there for 5 hours for an oil change, have my truck broken by them and blamed on me, be told I was SOL about my hotel and job, AND get a rental CAR- they wanted ME to pay for the rental! WTH?!?! 1st off, why would I have any business messing with the drain plug to strip it myself? That doesn't make sense. 2nd off, it was their fault! Why should I pay for the rental?! They charged $100 to my card to cover any damages that might happen to the car, but it was refunded. Here is the worst part- This oil change and this dealer essentially cost me an extra night in a $135 hotel, not being able to work without a truck for 5 working days (which adds up to a large amount of money), and the $215 for the oil change! Luckily my boss was semi-understanding and it didn't cost me my job! Instead of apologizing for messing up and comp-ing the oil change, they charged the rental to MY insurance, which also baffled me. Also, the entire time I was there, the service department was being paged for a phone call and nobody answered the phone even though 3-6 people were always back there standing around. On top of that, an ice cream truck showed up with free ice cream for them and the shop shut down for a long time -– not that they had a long line of unhappy customers waiting or anything!! I will NEVER be back to this dealer, and neither will many of the guys I work with in the oilfield of this area. We spend a TON of money at local businesses, but we also stick together when one of us is done wrong. It is time to get this service department in decent order or you might as well close the doors in my book. I will drive back to Illinois for an oil change before I return here, and I suggest everyone else avoid it all costs also!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Wonderful Experience

bygmr1984on 04/25/2014

We pulled in knowing the type of vehicle we wanted. They had 6 Durangos on the lot. My husband and I were greeted by a sales associate within minutes of looking. He was knowledgeable, respectful, and very intuitive. if he didn't know the answer to a question we had, he found it out. He helped us settle on a beautiful vehicle. We purchased a 2014 Dodge Durango R/T AWD from them and we couldn't be happier. I highly recommend Urse Dodge Chrysler Jeep!! If youre in the market for a new dodge, head on down and request to speak to Andrew!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Inept service department

bybadserviceUrseon 02/14/2014

Urse is about the most unprofessional dealer I've ever dealt with. Bad service, no quality control, layers of managers that keep passing the buck, return calls are non existent. Our Jeep was in their shop more than 3 months out of the first 6 that we had it. We would pick it up with the same problem not being addressed. Just took it to a different dealer and they fixed it in one day. They said most of that day was spent correcting Urses mess. We will never buy another car from any of their dealerships.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Bad service

bycsatterfieldon 05/03/2012

Was told I need to call warranty service company myself to call and gat prior approval for any work to be done, was never told of this at time of purchase of vehicle. Took vehicle in for work and was told didn't call and sched which I did at that tint I was told they wouldnt have done work anyway cause no prior approval was made. I left my car anyway and demanded they have my rental sent which I had already called ahead and they approved thar through the dealership and it was supposed to have been waiting for me, they called next day said they didn't hear the noise in car I was talkingbabout took it in again and again didn't have me sched left car again and they called and said they had to order the part they actually admitted ton hearing the noise and said they have had to fix this same problem with many of these cars. They never called and told me the part was in I had to call them. Then they asked me for the number to call and get approval for the work I had already told them I don't have that was never informed of such a thing or given any info she said it would be in my owners manual I told her it wasn't I said if you need it go get it out of one of the vehicles on the lot she said it would have been handwritten on my manual by the seller at urse it wasnt so I told her to go to that seller who did all my paperwork and get it. I shouldn't have to figure out her job for her she acted like that task was to difficult etc. Etc. Etc. Meanwhile this is a brand new vehicle why does someone have to spend this type of money and have tongo through all this hassle. I still haven't had anything resolved. Very frustrated!!!!!!!!!!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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