Lester Raines Honda

Today 9:00 AM - 5:00 PM
Open Now
Sunday
1:00 PM - 5:00 PM
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Lester Raines Honda

4.4
Overall Rating
(5)
Recommend: Yes (4) No (1)
Write a review: Sales | Service
sales Rating

Two word :Marry Poppins

by kimberlyangel on 03/15/2017

Mr. Combs went above and beyond ; in ten min. he had a quote price and he met me with the car for a test drive late in the evening after work hours. I bought my car the next day (2017 Honda Accord V6)..in and out in 40 mins. The dealership has birds to look at and entertain you with,plus a lounge area with coffee. My husband will be getting his next vehicle from Mr. Combs/ Lester Raines.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
27 Reviews
Sort by:
service Rating

Very grateful!!

by Michelle Hillebrenner on 04/10/2017

On a day long multi-mile return trip to our home in North Carolina, our car started driving poorly (at 4:30 PM). We were almost to the mountains, and had driven through South Charleston, WV when we decided to go to a Honda dealer and have it checked out. Turns out one of our tires had a belt that was shredding on the inside. The Service Advisor, Steve Weeks and his crew took care of u, installed two new tires and within an hour we were back on the road. No hassle, no price gouging, no stalling, no putting us off....just great Honda service. I only wish we lived closer and could give this dealership more business!! Thank you!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Two word :Marry Poppins

by kimberlyangel on 03/15/2017

Mr. Combs went above and beyond ; in ten min. he had a quote price and he met me with the car for a test drive late in the evening after work hours. I bought my car the next day (2017 Honda Accord V6)..in and out in 40 mins. The dealership has birds to look at and entertain you with,plus a lounge area with coffee. My husband will be getting his next vehicle from Mr. Combs/ Lester Raines.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Buying experience made easy

by Tcarson84 on 01/26/2017

My salesman Chuck was great worked with me to get my payments where I wanted them. This is my first new car but was a good experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Not So Good

by JimWatts on 12/24/2016

I gave them 2 stars for a great selection of cars. They offered me 3000 under what the wholesale value was for my trade-in and wanted to charge me sticker price on the new 2017 CRV. I know they have to make money on the sale and I expect them to make a profit, but just not make their weekly quota on my one sale. Fortunately, I have another great dealer just down the road in Huntington, WV called Moses Honda. They not only gave me great value on my trade, but was the most professionally ran dealership I've been to. They gave me 3000 more for my trade-in without haggling. I normally trade every 3 years and you can bet I will NOT be going to Lester Raines Honda. My advice, if you have a trade-in, please look up the value in NADA or Kelly Bluebook before you allow Lester Raines Honda to take advantage of you.There are other Honda dealers in our area that will treat you fairly.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Top Notch Service with Care

by Alybrown on 07/29/2016

The service at Lester Raines Honda is top notch! I was traveling from NC to OH with my 3 children when my Odyssey engine began stuttering. The service department was very understanding and squeezed my emergency repair into their already busy schedule. They not only diagnosed and repaired the problem in a very timely manner, but went above and beyond to inspect the area around the repair and thoroughly explained the repair to me. I was back on the road with confidence that I could get my family safely to our destination. Thank you beyond words!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service at Lester Raines Honda

by paige124 on 03/25/2015

Lester Raines went above and beyond my expectations with the service to my Honda Pilot. I am a repeat customer and will continue to be a Lester Raines customer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I love Lester Raines' Honda!

by tansell on 01/25/2015

I work with Lester and Joe Pauley when I buy a new Honda. I'm a repeat customer and a Honda girl all the way. I'm on my 5th Honda I believe. Joe is great. He explains every single thing as he's going through the financial process so that you can understand what you are committing yourself to. He's great. I already know that my next vehicle will be a Honda from Lester Raines and I'll be looking for Joe Pauley!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Honda Accord EX

by bravostgc on 01/16/2015

One could not want a more receptive and courteous owner who ensures personalize treatment for his customers - his approach emphasizes quality and efficiency through personnel, service and accommodations.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Came in for service left with new Pilot

by Dcre on 12/23/2014

Excellent service. Felix Carpenter made an excellent deal for me and I decided to drive away with a new Honda Pilot. Merry Christmas to me! Thanks Mr. Raines

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Surprising Experience

by staceyk1 on 10/18/2014

I'm recently divorced, so I dreaded dealing with the low tire light and oil change light on my dashboard. I wasn't sure where my ex-husband took the cars for service, so I researched local shops on the internet. Even though I was a bit intimidated by a dealership and expected to be overcharged for services I didn't need, I made an appointment with Lester Raines based on other reviews. I was greeted right away, the gentleman explained the service to be provided, there was a very comfortable waiting area, and when I checked out it was under $60. The staff took time to explain what they found and answered my questions about future service needs. I'm sure there are plenty of competent women who fully understand how to take care of their cars, but I'm not one of them. I definitely recommend Lester Raines to the women like me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Quality Service

by TR36 on 10/14/2014

One of the reasons I keep buying Hondas at Lester Raines is because I like and trust their service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Always dependable

by Mangano on 09/27/2014

We have used our Honda dealership at Lester Raines for purchases and for services, for many years now. They are always friendly, professional, and the service department does a great job. The work is done in a timely manner, the prices are fair, the work is done well the first time! We wouldn't go anywhere else to get our Honda serviced!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil Change and Maintenance

by tansell7 on 07/18/2014

The gentleman at Lester Raines Honda are always professional and polite. They take care of my car quickly and efficiently. They have an excellent customer service waiting area complete with complimentary coffee, granola bars, apples, etc. and a flat screen TV.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change

by J39 on 07/14/2014

Service is always good. Just feel like the price is a little high and I hardly ever receive coupons. I have bought 4 cars the last 6 years from Lester Raines and would think they could give me a free oil change once in a while.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Body shop work

by martha627 on 06/18/2014

The body shop staff did an excellent job repairing damage caused by another driver to my new car. They are professionals and perfectionists. Scott M and the other staff also did a great job applying the protection package to my Accord soon after I bought it. As a result, we purchased the protection package for a CRV in the family as well. The Accord is the 4th new Honda in less than 12 years we've purchased from Kurt M at Lester Raines. We've been very satisfied with his professionalism, patience, and knowledge. These cars are great vehicles. We are still driving our first Honda, a 2002 Odyssey with 109,000 miles. We believe that a Honda from Lester Raines Honda is the best value for us because we plan to drive our cars for years. They hold up mechanically and the interior and exterior look good for a long time. The only reason we sold our Civic was because we needed an AWD vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

oil change

by biblicalwhore1 on 05/29/2014

was a pleasant experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

by DJspapa1 on 03/15/2014

Had my 2013 Honda serviced, oil change and tire rotation. Have a noise and vibration in the front of the car and the service tech was not able to identify the source. Have to return next Thursday, March 20th at 8am for another tech to try to find the source of the vibration.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2011 Honda Accord Service

by bravostgc on 03/01/2014

Customers need to pay close attention to the manufacturers' recommendations for service, in respect to mileage, which requires specific and vital 'point inspections.' Nevertheless, the service personnel are extremely receptive to honor your specialized service requests, if over-looked from their records.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Honda Service

by stan_ab on 02/24/2014

We have the best Honda Dealer/Service facility anywhere. They have never failed to keep me informed; provide the best service at the quoted rate; and make me feel like I was a part of their family. Their concern for me and my needs were very real. After dealing with the apathy and apparent lack of concern from other automobile dealers in the past, I have a real appreciation for their effort.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Honda Frame Broken

by shalee on 02/12/2014

I have (had) a 2001 Honda Passport. The frame broke on the rear drivers side. After much checking, I found out that Honda had issued a recall for this exact problem. It was a limited recall, 2010 to 2012. I was never notified and my frame broke in 2013. I called Lester R. dealership and asked to speak to him as I figured he would know the best place to direct me. Although I did not buy my car at this dealership they have always had an excellent reputation for helping the community. Imagine my surprise when I was told that I could not speak to Mr. R. The secretary was adamant that he could not be bothered and refused to let me speak with him. With much groveling on my part, she did let me talk to someone in the Service Department. He was uninterested and even told me that he had never heard of the recall! I could not believe the treatment I received. I am now in the market to buy a new car and you can be assured that it won't be from this dealership.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Fair Pricing -- Good Selection

by bjinwv on 01/06/2014

Purchased a 2014 Honda Pilot from these folks They had a better selection than any the other dealers in area, and gave me a reasonable price without really any haggling. Would be a 5 star but they messed up some paperwork on my purchase and I had to return a couple days later to get that straightened out.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
about our dealership
Google Map