Kent Parsons Ford Lincoln

Today 8:00 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Kent Parsons Ford Lincoln

4.7
Overall Rating
(3)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
service Rating

Outstanding Service

byLilipuhaon 06/19/2017

I scheduled a periodic mileage check & oil change for Lincoln Town Car. Also asked them to "find a squeak" as a car trip was scheduled. Rather than replacing a water pump or other unnecessary up-pricing maneuver, they found and corrected serpentine belt issue NOT requiring replacement. Service was efficient, friendly, competent and unbelievably inexpensive (Yay coupons!!). Well Done!!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
34 Reviews
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service Rating

Outstanding Service

byLilipuhaon 06/19/2017

I scheduled a periodic mileage check & oil change for Lincoln Town Car. Also asked them to "find a squeak" as a car trip was scheduled. Rather than replacing a water pump or other unnecessary up-pricing maneuver, they found and corrected serpentine belt issue NOT requiring replacement. Service was efficient, friendly, competent and unbelievably inexpensive (Yay coupons!!). Well Done!!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Fast Service (Oil Change)

byKEStutzmanon 10/30/2016

Oil change did not take long. Good service freindly staff

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Customer Service

byBaseball50on 10/20/2016

They have an excellent service department at Parsons. They take care of their customers. A lot of lip service is given to "customer service" these days by both big and small businesses but at Parsons they really do practice it.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recall parts

byJennstavelyon 08/26/2016

My car was in for recall parts. It was in and out in the time frame they said it would.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great employes

byDAMNSTANGon 07/11/2016

All the employees were extra nice to my issues from the top to the bottom.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byjalclineon 04/20/2016

Very professional and answered all questions. Highly recommend.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

reinie

byreiniegirlon 04/15/2016

2014 ford escape very helpfully as always Dave Melborn always does a great job and makes sure my car is in perfect running condition

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Annual Inspection and service.

byRobertF49on 04/04/2016

Scheduled appointment was for 10:00 am. In and out in excellent time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

GOOD WORK

byjgreen0000on 03/30/2016

They where fast and did good work. thank you I came in and thought I had a long wait, but before I knew it, they where done and I was on my way home!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Love this Dealership!

byliz4pat84on 01/05/2016

My husband and I just moved back to the area and were looking for a Ford Dealership to take my Mustang to and where we could deal. After trying Malloy Ford in Winchester and Hagerstown Ford in Hagerstown and being disappointed with the way the staff treated me; we decided to give Kent Parsons Ford a try. We had a excellent experience at Kent Parsons Ford. The staff was knowledgeable and friendly. They worked diligently to get us the best price with the terms and conditions where we needed them to be. Our sales person was very helpful and was determined to help me give my husband the best Christmas Present this year. Thank you Woody for the helpfulness and friendliness you showed me and my husband.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Oil Change and Inspection

bylat0127on 11/16/2015

oil change and inspection went well and in a timely manner

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service

byCharlesChaneyon 10/16/2015

Service work was great. Always get great service from Howie - Fixed right the first time !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service

byFCarson003on 10/10/2015

A very good customer service team clean faculty to wait in very friendly staff

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

My Dream Car

byJustMeNowon 09/22/2015

I bought the Fusion Titanium with park assist, BLISS, GPS, and leather seats. I can always trust Parson's in servicing my vehicles and when purchasing a new one. The personal touch means the world to me. Woody pulled out all the stops in locating my dream car with its extensive list of must have's. Ryan Byrd sold me my previous car and he always takes good care of me. It was good seeing him again. Todd has sold us vehicles too and he is great. Dave Milburn in the service department has been so helpful and has my deepest trust. We have purchased a couple of used vehicles there in addition to new ones. Kent Parson's Ford is a very special dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Best service dept in tri-state area

byJameswrighton 09/15/2015

We own 9 vehicles and your service is the best. Although we have not directly purchased from Parsons, we do now own a vehicle that originated there. As stated, the service department is outstanding.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Thanks

bylorettabjoneson 08/25/2015

Everyone was very helpful. A special Thanks to Brett Wright.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Wonderful service!

bychrista88on 08/14/2015

The service was very fast and efficient! I was very pleased with the care that was taken to make sure my car was well taken care of for the service. I would highly recommend Parsons Ford for service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

truck repair

bykingranch05on 07/31/2015

I had my truck serviced and rear rotors replaced it took care of the problems I was having thanks

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Parsons Ford was very informative and got what i wantef

bybetsyankerson 07/28/2015

Got what i wanted without any hastles. Dennid was very informative. Lobe my new Escape.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Routine service best at the dealer

byJPB3887on 07/27/2015

Scheduled service on line. Arrived at the scheduled time. Service was ready for me and my truck was done in an hour. That's about as good as it gets.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

extremely satisfied.

by14ft150on 07/22/2015

Staff very helpful.service was fast . excellent overall.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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