Thornhill Ford Lincoln

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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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Customer Reviews of Thornhill Ford Lincoln

4.6
Overall Rating
(19)
Recommend: Yes (18) No (1)
Write a review: Sales | Service
sales Rating

Thorhill Supercenter

by lmlom62442 on 06/27/2016

I came down just to look at new vehicles and ended up driving home a new 2016 Ford Escape. The staff were amazingly friendly, courteous, and went out of their way to make sure my Great Dane was comfortable. It was as if Goober and I were sitting under a tent with family! We talked about places we had visited on vacations past, new features on vehicles, kids, and the pros and cons of having such a large dog!!! All in all, it was my best car buying experience ever!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

19 Reviews
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service Rating

Thornhill Ford is the best place to get new tires!

by Baisden5 on 10/01/2017

I needed new tires on my 2016 Suburban. Thornhill Ford has the best price and quickest appointment time that I can find.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Service Department

by harriskermit on 07/28/2017

The service department was very efficient and Alex was wonderful, he contacted my extended warranty company and got everything approved in just a matter of minutes. Was very pleased with the service and friendly staff.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Thornhill never again

by blueman26 on 01/07/2017

Went to buy a F250 salesmen never intoducted himself never shook our hand or ask us our names upon initial contact was very rude we ash to test drive a truck was ask if we intended to buy said truck! Like unless we say we are buying the truck we couldn't drive it after driving two we decided to purchase one was left sitting in cubicle while salesmen went to get the price he never came back to check on us or to say it will be a few more minutes he went into another office with another man and was on his cell phone walking by us not even stopping to let us know how long or were he was in the process we left he call our cell phone and when we ask what the price of the truck was he said you have to come back in and hung up on us!!

Recommend this dealer? No

Purchased a vehicle from this dealer? No

1 Comments

service Rating

Great service!

by nanaflojo on 07/20/2016

Took my 2014 Ford Escape in for the 45,000 mile service appointment. The staff at Thornhill were great as usually. Oil changed, tires rotated, handle on the back door lift repaired and vehicle safety point check done for a reasonable price. Thank you, Thornhill employees, for another hassle free experience!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service at Thornhill Ford

by Myfords50 on 07/05/2016

I had great service, at Thornhill Ford.Friendly associates and sales staff.Service was a timely matter. I would highly recommend Thornhill Ford to anyone. Thanks again!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Thorhill Supercenter

by lmlom62442 on 06/27/2016

I came down just to look at new vehicles and ended up driving home a new 2016 Ford Escape. The staff were amazingly friendly, courteous, and went out of their way to make sure my Great Dane was comfortable. It was as if Goober and I were sitting under a tent with family! We talked about places we had visited on vacations past, new features on vehicles, kids, and the pros and cons of having such a large dog!!! All in all, it was my best car buying experience ever!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great job done and on time.

by Johnwq1 on 06/23/2016

The service was fast.The staff was great. They took time to check everything. And fixed my problem and change the oil and filter. One stop shoping.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Enjoyed working with Thornhill

by Mfraley1 on 05/30/2016

I attempted to buy a truck in Huntington WV but was unable to do so. I will go to Thornhill first the next time. Easy and made it fun to buy again. Thank you and may God bless you all.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Disappointed...

by Cvilleian on 05/29/2016

My wife called the Service Department and asked if they had an opening for an oil change/tire rotation that particular day. To her surprise, they did! After the "99 point inspection" service, my wife paid and came home. She told me the windshield washer wasn't working (I knew it needed a refill, but had forgotten to do it myself). I inspected it and found that not only was the washer fluid not replaced, but my coolant and brake fluid also needed topped-off. Tried to contact a friend of mine who is employed at the dealership, but he did not respond to my text. I normally have an uneventful experience here, but with THIS PARTICULAR APPOINTMENT...I was very disappointed. We paid for the service...we should've received what we paid for!!!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? No

service Rating

Friendly and competent service and staff wonderful!

by janetdos on 05/18/2016

My ABS and brake lights came on and car would almost come to a stop. My car is a 2011 Fusion. Michael and the staff check out my car, ordered the part it needed and had it running like new by the next day. I love my Fusion, your coffee and donuts and especially Michael and the rest of your friendly staff. The service was great. Thanks, thanks and more thanks.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good Service

by Wardwashard on 05/06/2016

40+ is average I know for an oil change just wished they offered some sort of coupon deals like the other dealerships

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Oil & filter change

by Johnnymc60 on 04/20/2016

Took 1 hr 50 min from scheduled appointment time To much time

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great service

by layercake70 on 04/20/2016

everything went great the service workers was very nice. we love thornhill

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Grate price

by FloydBoy on 04/19/2016

I have never had service like this. These people never hesitate to answer any question I have and always ready to show me anything I didn't understand. Thank You

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Fine Service and Informative Service

by 05stram on 01/26/2016

I pulled into just see the service manager about getting my oil change scheduled. He suggested they could do it immediately. I was beside myself considering the vehicle has never been there before. I got my vehicle back and was able to pay and be on my way within a reasonable amount of time. Staff was cordial and very informative.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great service,and clean facilites,also the coffee was great

by bubba7027 on 01/19/2016

My experience was the same as always.first rate,and the staff can not be beat.I have a 2013 Focus and thinking about trading for either a 2015 or 2016 Ford of some type,have not made up my mind as to the model.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

New Ford Truck Purchase

by BigMoneyCollin on 12/24/2015

I purchased an F-150 Super Crew Cab Truck from Thornhill Ford and was treated very well. The sales person Jeremiah Pack makes buying a vehicle enjoyable. Toney, the Finance Agent (The Money Man) is very friendly and cordial. I mean, from the time I entered the Facility I was treated like family. During the time I was waiting for my truck to be washed and prepped for delivery, the owner of the Thornhill Group, Mr. Wally Thornhill even stopped by and talked with me at length while I was enjoying a fresh Doughnut purchased by the dealership. Anna, a member of the "Partnership" of Jeremiah and Toney took care of transferring my Insurance for me in order that I might be able to be in the delivery area being introduced to my New Ford, and brought up to date on all the fine accessories that it offered, I found this to be very helpful. In all, my experience at the dealership was an excellent one. I will state emphatically that my next purchase will without a doubt in my mind be at Thornhill Ford. My name is: Clifford L Collins (A very happy customer). Thanks to all with whom I had the pleasure of doing business with, you made me feel as though I was truly important to you, not just another customer who may or may not purchase a new vehicle.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Thanks

by ThornhillDeal on 12/02/2015

Very satisfied. As a more experienced shopper at my age I usually have a good idea about what I'm looking for and the salesman took me straight to the kind of vehicles I would be interested in instead of trying to "sales pitch" me something not in my criteria. Thanks. The "finance guy" also understood my budget and was very good at getting the best deal from the lenders to meet my needs. Thanks!! This kind of service is how to get repeat customers and keep loyal ones.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Exceptional facility and dealership !!

by Kimsammons1 on 12/01/2015

Anna was my sales person and she was persistent and kept in contact with me about everything !! 2016 Ford Explorer sport Staff was awesome! Will recommend to everyone

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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