Advantage Toyota

Today 8:30 AM - 7:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
8:30 AM - 7:00 PM
Tuesday
8:30 AM - 7:00 PM
Wednesday
8:30 AM - 7:00 PM
Thursday
8:30 AM - 7:00 PM
Friday
8:30 AM - 7:00 PM
Saturday
8:30 AM - 7:00 PM

Customer Reviews of Advantage Toyota

5.0
Overall service Rating
5 out of 5 stars(35)
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297 service Reviews
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5 out of 5 starsservice Rating

Oil change and alternator

by Kathy on 03/29/2020

Service was quick and done correctly

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Genuine Concern and Quality Care

by Timothy on 03/20/2020

They took my concern seriously and acted promptly. After thorough analysis they determined that there was no cause for concern. I really appreciated the friendliness and professionalism of the service department.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Service dept

by Christine on 03/20/2020

Friendly and quick service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

The work that was done was an inspection to check for rust.

by Charles on 03/11/2020

Friendly and professional service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Service

by Gary on 03/11/2020

Effective

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Perfect Service

by Ronald on 02/28/2020

Prompt service with a smile. Doug is the greatest

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Awesome service

by Kevin on 02/17/2020

Stated clearly the work to done

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Great dealership and service.

by Charles on 02/17/2020

Fast friendly service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

65,000 mile service

by Martha on 02/09/2020

Everything went smoothly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Service Department

by Rick on 02/04/2020

The service department employees fast friendly honest

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

BRILLIANT AND SUPERB CARE FROM PROFESSIONALS

by Aminah on 02/03/2020

Your service professionals are consummate customer care angels. Doug Lube has always been my point man for everything, but the whole team is superb. Anna, Michael, Dale, the new guy Shon, and each and every manager and other service and parts peeps have been brilliant, and I am very grateful. I am a fixed income senior with not a lot of money because I have a dog and horse rescue and operate diligently but with very limited funds especially when there are big vet bills. I bought my truck with my inheritance and am simply nt a well to do customer. Your team treats me like gold, they do splendid work and they help to make me welcome and satisfied that my dream truck is in the best possible hands every single visit. THANK YOU SO MUCH

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Good and Bad Service

by Emily on 01/28/2020

Shon is the reason I am giving a 10, he was fantastic. Communicated clearly with my husband on our vehicle, was honest and reassured us our vehicle would be taken care of. The warrranty we bought was an excellent investment, everything was covered. We appreciate Toyota in Barboursville.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Highly recommended!!

by Michelle on 01/25/2020

Friendly professional people, fast service and a comfortable waiting area.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Jo Riner

by Jo on 01/25/2020

Everyone was professional and nice. I was offered coffee as I waited. It went very smooth and the time was comfortable. Thank You.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Superb in Every Way! World Class! World Class! World Class!

by Tony on 12/23/2019

The Best Dealership and Service Department that I have ever experienced in 60 years! I switched my company fleet to Toyota because of the superior Ownership and Leadership and the sheer quality of the personnel at Advantage Toyota! My entire family has now bought Toyota's from this Dealership!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Advantage Toyota service

by Christie on 12/15/2019

Very efficient, all was completed quickly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Service at Advantage Toyota

by Eugene on 12/14/2019

Friendly smiling faces greet me every time I take my vehicle to be serviced. The staff is always helpful, prompt and professional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

happy customer

by Rodney on 12/12/2019

Took my suv in on schedule and did not have to wait to long.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Exceptional Service and Care!!

by Kristen on 12/10/2019

From the first call I made to Advantage until I picked up my car, I couldn’t have been more satisfied. Doug from the service department was amazing. I called and explained the issues I was having and how I didn’t feel comfortable driving my car the 43 miles down to the dealership. He immediately told me that I could take it to the dealership that was closer to me and he would have the Service Department Manager from Advantage call that dealership to let them know my cars history and my relationship with Toyota. Then Doug directed me to Toyota Roadside Assistance which I honestly had not even considered and forgot that I had that perk. Doug told me to keep him updated with my decision and that he would not only be waiting to hear back from me but, that he would do everything he could to make sure my car was taken care of in a timely manner. After explaining to Toyota Roadside Assistance on the phone that I preferred having my car towed to the Advantage because I bought it from there and because I feel more comfortable with their staff they were able to grant my request and my car was quickly picked up and taken to Advantage. Doug called me as soon as he looked at my car and explained everything to me and how my car would take some time to fix and that he already called the rental company and set me up with a rental and that they would be calling me with details. I was so overly impressed with the care that I received from Advantage Toyota that I will honestly never go to a different dealership for any of my future purchases and needs. I know that no one can come close to meeting the high expectations that Advantage has given me from my past experiences with them. When my car was finished I was instructed by Advantage staff to bring my rental to them and they would take care of the return. It was literally the most simple ordeal I have ever had with my car and it was all thanks to Doug and the other employees at Advantage. If only the owner knew how much his employees bring to his business and in reality, make his business a success, I think that Mr. Ball would show them how much they truly are worth. The employees in the service department at advantage are amazing and provide exceptional customer service that should be mimicked across the US at all Toyota service departments. I can’t thank them enough for their help and making me feel like I was a valuable customer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Up front service

by Brian on 12/02/2019

Service department was up front with me. Brought me out to show me how the bolts were corroded on the skid plate before continuing with the rest of the job.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Service department is awesome

by Jamie on 12/01/2019

I love the service department. They are always very friendly and helpful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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