Knowledge of sales reps are horrific. I worked online before going in. Trying not to spend the whole day at the dealership. I was assured they had the car and I was approved. Went in, they said they didn't have the car I requested. What they ment was the car I wanted was there. It didn't have everything I wanted. Missing the few most important features I requested. Yet somehow I was bamboozled. Now they're pretty much useless.
never ever again
Eventually they repaired my car. Parts had to be ordered, received wrong parts so another wait. Meanwhile I'm paying for a rental, which ended up $370.00 from Allan Webb Nissan dealership. When I returned the car the rental office was closed. Fortunate for me I took pictures inside and out. Once I told the gal I had pictures myself she removed extra charges. She claimed someone smoked and there was pet hair. no smokers inside car and my non shedding dog went to vet once in this rental. I feel this group of employees I dealt with were unprofessional to say the least. Had my car towed to another repair shop as it quit running with in 24 hours. This is the second time I had the steering module replaced in my cube before 55,000 miles. This steering problem was recalled on 2009's but not 2010, yet...
Great car leasing experience
We had a very pleasant experience thanks to Mitch Sartin. He worked very hard to find just the right car for us, at the right price.
Allen Webb. Vancouver body shop
I was not updated. I had to call to get updates and when I did they would not give any time frames as to when the car would be done. I felt a little run around to avoid comittment.
Buying a car with Alan Webb was not only fast, but easy. The sales department did everything to work with us. We live 45 miles away and I was expecting to haggle, etc. for several hours. We were in and out in less than 3 hours. I have recommened Alan Webb to my freinds and family. The whole experience was great! You have my future business!
No hassle car sales
I found a certified pre-owned 2014 Nissan Versa Note Hatchback on the Alan Webb website. It was reasonably priced. I was immediately contacted via email by Kalei the salesman. I gave him my out the door price, and he agreed to it. Next day I bought the car. Seemless, no hassle transaction. Really appreciated the no pressure transaction. Ask for Kalei M.
My sales gal Leigh, was very knowledgeable & listened to my needs/ wants. I was very happy to hear she had kids too & could relate to me not only on a professional level but a personal one too. This made the buying experience very easy for me. She worked hard to get me everything I wanted. :)
Terrible customer service, atrocious professionalism
Rarely do I give negative feedback, I feel compelled to do so in hope that no one else will suffer from buying a vehicle here. Not only is the customer service terrible, the professionalism is atrocious. If you want to be disrespected, ignored and felt like an inconvenience, purchase your next vehicle at Alan Webb Nissan.
Great customer service
Everyone at this dealership was awesome! I worked with Tony locket & Melissa they were very knowledgeable and worked their butts off to get me my new Rogue. AC went above and beyond to get the rate I needed For financing. And Mike Tower from the Mitsubishi side took the time to speak to my daughter about a future purchase with great information. I know in a few months when she's ready, Mike is the guy she's going to see.
I was pleasantly surprised to find out I had a free oil change because I had 4 oil changes on my qx56 at Nissan previously. That's great customer service! I wish beverton infiniti offered the same. The service representative was kind and very courteous. Overall a pleasant experience. Thank you!
No Service in Service Department
Waitied 2-1/2 hours for an oil change, tire rotation and replace wiper blades. My "Service Advisor" Mark who was suppose to "take care of me" was too busy BS ing with people and his back turned to his service desk, for almost an hour, that he didn't see them drop off my keys when the car was completed. I could see him from the waiting area where I was sitting. I had to finally walk out to the service area to ask about my car, after I had asked the two girls behind the counter if they had any paperwork on it. I was told to go ask myself, sorry to interrupt your conversation girls. The other service agent out there asked what I needed, found my keys on the other agents desk and asked for payment. He forgot to go over the findings on the service, being that he was in a hurry to get me out and I wasn't in a very good mood. Got in my car and it smelled of old rags from the inside cleaning they did. Also found two huge marks that looked like scratches on the windshield that took some major rubbing to get to go away. Don't know how they did that. When I got home and showed the paper work to my husband, we discovered another issue we are going to have to deal with from a past repair job that was done. We have been going to this dealership for over 30 years. It has changed ownership during that time. We have bought 5 new cars/trucks from them during these years. Should have never let Toby B. go. He was the best thing that ever happened to the service department. He knew everything, was honest and was all about customer service. Every time I go in for service now, there are new service agents. We are due to buy another new car soon, but with this kind of service it makes us think about finding another make. Very sad because we love Nissan cars. Another issue with Nissan is they always send coupons for oil changes and repair work just after you have had the service done.
Not so 'Express'
I arrived at 3:32pm and was checked in at 3:39pm. All I was getting was an oil change. I was asked to finalize paperwork at 4:45pm and received my car at 5:01pm. That is definitely not Express. I was told when I paid that I had a tag light out and my third brake light was out. I asked why I was not told sooner so I could have had the work completed then. All I received were excuses. I admit, this is not typical behavior for your service department, but I was a little miffed that I did not have the opportunity to complete the other repairs at that time. Let me know in the future if there are other needs that can be addressed at that time - you were not busy. I feel I need to rate you middle of the road since I felt the overall service was middle of the road that day.
Wonderful Customer Service!
Celso was the salesperson that I worked with to purchase my new 2015 Nissan Rogue. Celso is extremely knowledgeable, friendly, helpful! By far, he is the best auto sales person that I have ever worked with on a transaction! He is a consummate professional who truly believes in customer service!
Good buying experience
We returned a 2012 Nissan Leaf at the end of the 2 year lease and leased a new 2015 Nissan Leaf. We knew the car, so no surprises there. We are very satisfied with the whole lease return new lease process. There was no pressure to buy anything extra. We agreed on the phone on the price, and while there we just added the "Pulse" brake light system. I liked the pulsing brake light idea after replacing 5 rear bumpers in 3 years on an older Nissan Frontier. We are going to own the system at the end of the lease, but I will have to remove it myself before returning the car. A week later after we dropped the leased car the inspection was done and passed. We will definitely consider them again in two years, when the longer range and affordable electric Nissan cars are expected.
Price great, service marginal
I got this car christmas eve day. I tried to buy it the previous day at 530pm but they said come back tomorrow! Never heard that before! Negotiation stunk, but supposedly I got it less than inventory. Still no need to rub my nose in it every time I asked for at cost options with a new purchase. Car had a scratch, fixed, just ok. Tires needed air, they said they couldn't help. Fluids all needed topping. I was kinda surprised by the non-service environment but the fact they sold it to me at such a good price made up for it. I've gotten 2 cars from Webb because of their internet specials which were both below inventory. I did appreciate the no bones approach. They did not spend 3 hours talking about payment amount when I indicated self finance, so that is a plus. That is the worst sales mistake at most dealers, heard it from others too.
I went to Alan Webb Nissan to lease a new Nissan Leaf. My experience couldn't have been better. Since it's an electric car, things are a little different with the Leaf, and there is a lot to learn about it. Joe was friendly and very knowledgeable, having owned a couple Leafs himself. He taught me everything I needed to know and more, and did it well. Pat was friendly and helpful when it came to closing the deal. He gave me the best price I could've expected. These guys are totally straight shooters, and Pat was up front about what he could and couldn't offer. All in all, I'm thrilled with my Leaf, and with the service I received at Alan Webb Nissan. I'd highly recommend these guys.
Wanted to buy an SUV and visited this dealer as they had a number of new and used SUVs at a tempting price. When I got there I experienced a high amount of pressure to buy a used a nissan and eventually gave in to what seemed like a fair deal. I realized later that the SUV had I purchased - a Nissan Murano - had a lot of problems that they had managed to conceal from me. They were of course completely unwilling to buy back in the next few days, and wouldn't even take it back as a trade-in towards another vehicle, I'm assuming because they knew about all the problems it had. Ended up trading it in at another place for a big loss, I just couldn't stand the car anymore after the horrible experience. There are lots of other places that sell good vehicles with guarantees and don't use such slimy sales tactics, I'd advise everyone to stay away from this place.
Allen Webb Nissan Wonderful!
I was on a hunt for my first purchased car to get away from my nickel and dimer current vehicle and was only going to browse. They did everything they could of course to get me to get a car but they did ask me alot of questions to understand my needs. Very friendly, not pushy, know their stuff!
they listen to you
I am a first-time new car buyer and recently had a very good experience at Alan Webb Nissan. After several disappointing visits to other dealerships, I contacted Manny Vargas via e-mail and let him know what I was looking for, and what price range I needed to stay in. Unfortunately all the vehicles that were in my price range had been bought up during the Cash for Clunkers program, but fortunately he searched and found another car. While more expensive than I initially would consider, he was able to apply some rebates and lower the price to meet my needs! So basically I got a better car for the same price. In showing me the car, he not only pointed out the exterior and interior features, but popped the hood and told me about the engine, design improvements, and both short term and long term maintenance. I am a woman who was shopping by myself and believe me it was great to be asked if I'd like to see what was under the hood. I never felt condescended to pr liek I was being pushed into something I didn't really want. Financing was smooth, easy, and I got a good rate. The monthly payment is exactly where we need it to be even with purchasing additional warranty coverage. I would definitely reccommend them if you are looking to purchase a new car.