Gus Johnson Ford

Today 08:30 AM - 06:00 PM
Open Now
Sunday
11:00 AM - 05:00 PM
Monday
08:30 AM - 07:00 PM
Tuesday
08:30 AM - 07:00 PM
Wednesday
08:30 AM - 07:00 PM
Thursday
08:30 AM - 07:00 PM
Friday
08:30 AM - 07:00 PM
Saturday
08:30 AM - 06:00 PM

Customer Reviews of Gus Johnson Ford

4.9
Overall Rating
(31)
Recommend: Yes (30) No (1)
Write a review: Sales | Service
sales Rating

2017 Ford Fusion SE

by Stephen119 on 02/21/2018

Jake D. and Ron K. were both helpful and very patient as I went through the decision making process of choosing my Fusion Energi. Eventually, I decided on the Black 2017 SE and can honestly say that I couldn't be happier. I can honestly say that I've never been more satisfied with a car purchase, or a car, for that matter. I love the styling of the Fusion and really appreciate the low pressure attitude of the Sales Staff at Gus Johnson. I can honestly say that they let me make may own decisions as to "what" I was going to purchase and perhaps more importantly, "when" I was going to make my purchase. After my initial experience with Jake Didier and Gus Johnson Ford, I will definitely come back and make my next purchase with them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
75 Reviews
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service Rating

Very satisfied

by AnnetteO on 03/18/2018

This was my first service on a used Escape I bought last year from another dealer. I felt the service was thorough and professional. They answered all of my questions without making me feel "car dumb", and the pricing was fair. Will definitely make Gus Johnson Ford my place for regular car servicing.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2017 Ford Fusion SE

by Stephen119 on 02/21/2018

Jake D. and Ron K. were both helpful and very patient as I went through the decision making process of choosing my Fusion Energi. Eventually, I decided on the Black 2017 SE and can honestly say that I couldn't be happier. I can honestly say that I've never been more satisfied with a car purchase, or a car, for that matter. I love the styling of the Fusion and really appreciate the low pressure attitude of the Sales Staff at Gus Johnson. I can honestly say that they let me make may own decisions as to "what" I was going to purchase and perhaps more importantly, "when" I was going to make my purchase. After my initial experience with Jake Didier and Gus Johnson Ford, I will definitely come back and make my next purchase with them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Pleasurable for the most part

by FemaleBuyer1 on 01/20/2018

Nathan was a pleasure to deal with. There were a few items I had requested and he went the extra mile to make sure it happened. My only hesitation is when negotiations were being made, the dealership doesn't allow the salesman autonomy to make decisions. The "number cruncher" sitting behind a high desk made the decisions, so Nathan had to keep going back to him for pricing. Give your sales folks that training. I understand the "art of the sale" so this tactic is frustration for the customer to have to sit there and wait for an answer each time while the "secret" talks are going on between the numbers guy and the salesman. "Open" discussions with the buyer make the experience of purchasing more genuine. I was about to walk out on the deal because of this practice you use. This is not the sales fault, but the issue must be addressed before I would recommend the dealership to anyone. Nathan should get 5 stars.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase of new Ford Escape on 1/12/18

by slowwalker on 01/15/2018

My husband and I were extremely satisfied with our purchase experience of a new car at Gus Johnson. Ed, our salesman, was knowledgeable, friendly and provided us with various options that would best meet our needs. Ann, the finance person, was very pleasant, efficient and made sure we understood all aspects of the transaction. Luke, who handled the delivery aspect did a great job. He made sure we were comfortable with the operating systems of the new vehicle and really made you feel the whole Gus Johnson team was available if you had any questions in the future. Thanks again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Good service

by KrisEscape on 01/09/2018

I purchased a used Ford Escape at Gus Johnson 7 years ago and have been very pleased with the service dept, especially Dick Morgan.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Great service like always.

by Glenfforward on 01/01/2018

We sorely will miss Sam O. He was a great service provider.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Routine Oil Change

by jmrichar on 09/26/2017

Always happy with my experience at Gus Johnson Ford. Along with my oil change, they always check other things to make sure everything is running as it should. Therefore, they found I need some bearings changed. They explained that if I don't have them replaced, my tires will wear unevenly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Thank you Nathan, Ann and Gus Johnson Ford

by Snlruby on 09/08/2017

We are so pleased with our new car. Nathan and Ann did a womderful job getting us a car our family loves. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Positive Service Experience

by bhayes99 on 09/08/2017

Working with Don in your service department was a true pleasure. I discussed my needs on the phone prior to the appointment and everything was taken care of when I brought the truck in for the needed service. I appreciate the professional, courteous and friendly service. Thank You !!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase of 2017 Expidition

by 32fordcrazy on 08/26/2017

Salesman was very easy too work with and and very helpful in all aspects of our purchase. Our only complaint is that we waited for an hour plus to sign the paperwork to complete the sale.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Busy place, but very thorough

by rxpharmer on 08/12/2017

I was a little woods because it was so busy. All the service managers were on the phone or not looking at the new arrival. My service manager was fast and efficient. Almost too fast, but again it was very busy. He got me setup with all of the services I needed and all of them were covered under the maintenance plan I purchased. The service mgr was also very nice about explaining everything that's covered too. Thank you Gus Johnson Ford.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great as usual!

by gwsilvers on 08/09/2017

The service team at GJF are outstanding. I came in for an oil change and mentioned an oil leak in my Flex. They couldn't pinpoint it at the time so added a fluorescent dye to the oil. I'll drive it for a couple weeks and they'll look again with a blacklight to spot the culprit... how cool is that?

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

F-350 service

by Fr8flyer on 08/06/2017

I have preferred to have my Ford serviced at Gus Johnson Ford since I moved to Spokane in 2006.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Happy

by myranger1 on 06/16/2017

Happy with service, Dick always helpful and happy and a clean waiting area.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2015 Ford Escape SE purchase

by talltimber2 on 06/07/2017

We had a very enjoyable experience when purchasing an Ford Escape. We thank Jason and Daniel for making it very informative and easy for us to trade in our 2 vehicles and complete the transaction. They took the extra time to answer all questions and how to become familiar operating the vehicle. Thanks to Ann for explaining the documentation brilliantly and making it known they are family to us.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

F150 Purchase

by TonyMerri on 05/03/2017

Very nice experience purchasing a used F150 here. Brady, our salesperson, was great, as was Terry, the Finance Manager. Will definitely recommend Gus Johnson Ford to family and friends!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Sun roof jammed

by MichaelPorter on 04/12/2017

Our sunroof jammed open. They cleaned the rail and reset the roof and now works fine. The work was warranted so quote or payment for work done. Thanks Gus

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

by Virg0308 on 04/09/2017

Always receive excellent service. I suggest an additional courtesy van.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I came, I saw, I bought.

by shoppes on 04/05/2017

I was looking for a replacement for my 2012 Kia and decided to stop by Gus Johnson Ford. There I found exactly what I wanted and for a great price. An hour or so later I was driving home in my new rig, a 2016 Focus SE Ecoboost with more features than the Space Shuttle. Lance Beckley and Ann Williams were great to work with and I'm very pleased with my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

The Best Service Dept!!!

by Mingus2 on 03/05/2017

I love working with Keith in the service dept., he's the best! I've taken my cars to Gus Johnson for years, always very accommodating and fair!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Very Good Experience

by SpokaneF150 on 02/20/2017

Very impressed with the people at Gus Johnson Ford. Straight forward, no games, no garbage. Easy to work with. My salesman (Daniel) made himself available for several followup questions. Good job all around.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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