Hyundai of Kirkland

Today 10:00 AM - 07:00 PM
Closed Now
Sunday
10:00 AM - 07:00 PM
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 09:00 PM

Customer Reviews of Hyundai of Kirkland

3.0
Overall Rating
(2)
Recommend: Yes (1) No (1)
Write a review: Sales | Service
sales Rating

Best Place to Get Your New Hyundai

bynanhollyon 02/27/2017

It was a great experience working with the Hyundai of Kirkland team. After visiting multiple Hyundai dealerships down south, we decided to make the 45 minute trek up north. The prices are fair and the buying experience was quick and easy. They even setup our service advisers, which we actually used.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
7 Reviews
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sales Rating

Best Place to Get Your New Hyundai

bynanhollyon 02/27/2017

It was a great experience working with the Hyundai of Kirkland team. After visiting multiple Hyundai dealerships down south, we decided to make the 45 minute trek up north. The prices are fair and the buying experience was quick and easy. They even setup our service advisers, which we actually used.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Completely ripped off

bymadgirl1on 11/11/2016

I was completely ripped off. I would have been fine and moved on from the initial outrageous price on work completed, but then my car ended up in much worse shape than before. After towing my car back in, they did not take ownership for their mistake and charged me an even more ridiculous amount for the work done to correct their mistake. Would not negotiate, would not back down from "complete coincidence". I would like everyone to know these people are crooks. Because of them I will not ever even buy a Hyundai again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

David Kim is the best

bylogie231on 03/29/2016

We bought online working with David Kim and it doesn't get any better. Fast responses, fair pricing, excellent service! When we arrived at the dealer, our car was already detailed and the paperwork was done! Did I mention that David knew the car inside and out also? In and out in an hour! Can't be beat!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Really poor customer service online

byact3297on 10/03/2015

I'm glad I contacted HofK online before I bothered to drive down from Lynnwood. I saw a used Hyundai Sonata, an 08 I believe, on their website that I was interested in. On a Sunday, I used the contact forum on their website to ask for a record of any maintenance they had done on the car, as well as for the Carfax, because although they had Carfax buttons on all the their car's pages, the button led me to the buy a Carfax for this car page like they had failed to renew their subscription. Anyway, they started out good as Jon Sweigert, one of their internet managers, emailed me back only 2 or 3 minutes later telling me that he would get me the reports I have asked. At the same time, he asked when I would like to come see the car as well as what my phone number was. I responded that I was going to come see the car in a few days (Tuesday or Wednesday), but still omitted my phone number, as I had in the contact forum (because I didn't want salespeople calling me all the time). Just a little while later I received another email from a different person at HofK, named Heidi (I think she may have been from a third party answering service type company). All she asked for was my phone number again. I was slightly annoyed by this point, but I gave her my Google Voice number so they would stop asking. Finally I received another email from Jon Sweigert, this time telling me that HE WOULD MAKE SURE AND GET ME THE HISTORY AND SAFTEY REPORT TOMORROW MORNING (MONDAY) . Well Monday morning came and went and no reports were sent to me. That afternoon, Heidi contacted me asking when I would like to come in and visit the car if I hadn't already. I told her I needed to see the reports that I had been promised before I would come in. TWO DAYS PASSED, AND STILL NO REPORTS by Wednesday. I receive another email from Heidi asking if the internet team had gotten me the reports yet. I had given up on HofK at this point but replied to her telling her no. Here is the real kicker... I STILL NEVER GOT THE REPORTS! LIKE EVER! IN SUMMARY/TL;DR: Hyundai of Kirkland hounded me for my information but never actually completed my simple request of getting me the service report and Carfax report like I asked. And to top it off, they stopped trying to get me what they had promised me after only four days. They decided that selling a $7000+ car was not worth 30 minutes of effort, which is why I RECOMMEND STAYING AWAY FROM HYUNDAI OF KIRKLAND.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Hyundai Purchase

byprojectwizardon 01/24/2014

I purchased a 2013 Azera from this dealer. The salesperson, Catherine L. was very helpful in showing me all the features on the car and answering all my questions. She also was able to arrange a test drive in a similar model when the one I was interested in was sold shortly after I arrived. The sales manager was able to find an identical model at another dealer and have it quickly transferred here. The rest of the paperwork was handled efficiently and I was on my way.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

not pleased

bybakjd1on 02/18/2011

We went in to drive a new Tucson and discovered the vehicle they were selling as new had 1700 miles on it (we discovered it by glancing at the odometer during the test drive - we were not told before that). Said they had a new one they could get us at another dealership so we signed agreement on pricing after they assured us the vehicle would have less than 50 miles on it. About three hours later they said that vehicle they found had 900 miles on it, and that there were no other vehicles in our area in that color with the options we wanted. Found what was essentially the same vehicle (different floor mats and possibly other very minor differences) in the same color, new, in Lynnwood on our own on the web in about 10 minutes after getting home. Went and bought that one. This dealership needs to clearly label cars that have been used as demos and needs to try harder to locate new inventory locally. The people were pleasant enough but it ended up being a big waste of time, and the "new" car with 1700 miles on it was strange (though it is legal to sell cars as new if they haven't been titled regardless of the mileage). Things probably usually go better for them - but they did not go well at all for us.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Maintenance made easy...

byamanda42on 08/07/2010

Earlier this year I had to take my 2005 Hyundai into the shop for some maintenance including an issue with the transmission. My friend had recommended Hyundai of Kirkland to me for the friendly service people and good prices. I was a bit hesitant about trying someplace new but was very pleased with the experience. The service staff were great (especially Kevin!) and walked me through the entire process. After running diagnostics they called me and discussed the costs and options before they did any significant work. There was no pressure or upsells and the repairs were quick and less expensive than I had anticipated. Now I use Hyundai of Kirkland for all my car maintenance including oil changes.

  • Recommend this dealer? Yes
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