DO NOT BELIEVE IN ANY WORD THEY SAY until it's specifically written in the
Turned attitude immediately after signning contract. The sales said carfax mistook his car as a rental car, covered the scratches with dust and bird p00p, reasoning it as a car from CA on Saturday afternoon, big obvious scratches showed up after their carwash on Sunday morning, then the sales had been avoiding visit, msg, phone calls with every excuse. The manager said they will do some touchup on Monday and call me back by EOD, no response. Went there on Thursday he ate his words and even laughed at us saying it's our mistake that we didn't find out the scratches and they had no responsibility to tell the conditions of the car and he's happy to see we educated ourselves after this... We chose this dealer because it's a franchise rather than a private dealer, which turns out to be a mistake! Now they are threatening me even though I've not paid them and they are holding the car, because I signed the contract. I may not be able to get out of this, yet for upcoming buyers: Be careful, stay away as possible as you can. If can't, DO NOT BELIEVE IN ANY WORD THEY SAY until it's specifically written in the contract.
To anyone who is considering purchasing a vehicle from Harris Mitsubishi..... I purchased a 2012 VW CC with approx 20K miles, the vehicle was in the back lot when it was introduced, took it for a test drive and at the time had no issues, once a price was settled on I signed the loan agreement and left the dealership, at no time during my visit did the salesman, sales manager or loan manager inform me the vehicle was in an accident and have structural damage, during the first 6 months the car was in the shop every 2 weeks to a month (will post pictures of the repairs later if this post is still up), also after taking delivery I noticed issues with the rear end and Harris the replaced a bent rim along with 2 new tires... still again no information about accident or structural damage. Now fast forward to 02/27/2017 while trying to trade the car in for a new Jetta I was informed by the manager/ sales person that the car was in an accident and had structural damage and the value of the car is 1/2 what an identical car without damage is worth, the printed out and gave me the carfax showing me the accident. Now not only did Harris hide the accident/ structural damage but the carfax shows no one fixing the car (they did the repairs). Yes I should have done my due diligence and got my own carfax but by law they are required to provide a carfax along with divulging and accident and or structural damage. After speaking to the loan manager at a reputable dealership he informed he this is not the first time they have heard this along with there are banks that will NOT make loans because of thier shady business practice. BUYER BEWARE!!!!!!! you have been warned
Under new management
Best experience at a dealership ever. I am a 47 yr old female and have been thru this process at least 6 different times. No pressure whatsoever. Relaxed but professional staff. My 16 yr old Mitubisbi Montero with 220,000 miles broke down a block away (ironic). Went into service department to see if it was worth fixing. The guy was honest about labor cost, wait for service, and the bottom line on fixing a complicated electrical problem. I asked to walk the lot and find out about financing, trade in, options on new or used. Sales guy was relaxed and informative as I looked at full inventory on the lot. The application process was super quick. I left and waited for my husband to get off work as well as research the car and the numbers. When I returned an hour or so later to go over the numbers they offered more for my trade in than I expected. The price of the car was exactly what I wanted to pay. The payments and financing were perfect and I got a 2 year warranty on a used car. We ended up having to chose a different car due to the first one not passing safety inspection and that went super quick and smooth. They were patient, worked quickly and fairly on financing, and never played any games dealerships are legendary for. Whatever the change in management or business model at this lot they need to keep it.
Harris looks for fair trades, not hostile deals.
Went in looking solely for a cash-only trade in for my Mazda3 Hatchback. Was not overly pressured from the staff and was given a fair assesment of the worth of the vehicle. After some very simple and painless negotiation, I was given a decent deal! The staff was always friendly and I was treated like a human, not a defendant in a courtroom. Would recommend talking to these guys and gals if you're interested in selling or trading in your vehicle!
Harris dealership line up are all the same, Rude and Mean!
As the other comment says about Harris is quite accurate. They are not friendly, and they are rude, and they think they are better than everyone else. They are the place to go if you need a loan and cannot find anywhere else to go, but you gotta deal with the crap. I love my new car, but will never go back to Harris, I go to another dealership to get my services done and they treat me much better. I did not want to go somewhere else and start all over again, so I got my car after getting a really good price reduction and RAN!
Worst dealership experience in my life.
This was the worst dealership experienced in my life. The sales person, Chris B. absolutely lied to me on the phone to get me in there. He acted like he knew what I was talking about with my pre-approved loan, and then completely tried to give me another deal. They ran my credit for a better interest rate and offered me 5% APR more than my pre-approved loan. They were hostile the entire time. I asked for my credit report and they told me that I couldn't have a copy of it. I said they were being hostile and Rex, the manager began shouting at me that my money was not good there and that I was trespassing and to get off the lot immediately. I was the third customer that he screamed at in the 3.5 hours that I was there. They are horrible. I would give them 0 stars but I dont have that option.
Lacks attention to detail and technical knowledge
If you value your Mitsubishi, don't trust the service advisors or technicians at Brien Mitsubishi in Everett. My negative experience with Brien Mitsubishi's service department was escalated to Mitsubishi Corporate and a great deal of attention was given to my case. Mitsubishi Corporate takes complaints serious and I'm sure Brien Mitsubishi is not on Corporates "favorite dealer" list. Requested service was not completed - tire rotation was not performed as part of the 7,500 mile maintenance schedule Completed service was not performed in accordance with the Mitsubishi Outlander maintenance manual - A camshaft sensor was replaced but the technician skipped/forgot the step to re-program the computer to reset the "service engine soon" light. The vehicle was delivered to the customer after a 4-day wait period for parts, and the customer noticed that the "service engine soon" light was still displayed. Service advisor lacked technical knowledge - After dropping off the vehicle, service advisor called the customer to inform that the cause of the service engine soon light was a faulty mass airflow sensor. The part was not in stock and service advisor recommended not driving the vehicle. The vehicle sat at the dealership for 4 days and part finally arrived. It turned out that the service advisor was wrong the whole time, it was a camshaft sensor and not a mass airflow sensor. Two very different sensors. Additionally, at the time of vehicle drop off, customer requested oil change, oil filter change, and 7,500 mile service. The 7,500 mile service includes tire rotation but this service was not performed. Brien operates a Ford/Mitsubishi dealership and Mitsubishis are definately not their area of expertise. The service advisor called and personally apologized and offered to provide the next scheduled service for free. Despite this offer, I would rather pay someone who knows what they are doing than to receive free services from someone who doesn't have a clue.