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Customer Reviews of AutoNation Volvo Cars Bellevue

5.0
Overall Rating
(4)
Recommend: Yes (4) No (0)
Write a review: Sales | Service
sales Rating

Pleasure doing business with AutoNation Bellevue Volvo

byKLMSMM1on 08/12/2016

The was a good transaction - the dealer answered our questions regarding different packages available and were willing to work with us to find a mutually agreeable price.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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service Rating

Excellent service with a smile

byCarmat1on 07/05/2017

On time, on estimate, free loaner, addressed all questions

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

90000 mile service

by2010xc60on 10/07/2016

Excellent service experience. This is an exceptional team. My husband & I are always impressed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Helpful and informative

byHarshnaikon 08/27/2016

The service advisor Gavin was very helpful and kept giving regular updates about the car and made good recommendations. The only downside was the cost for the tires which I thought could be lesser, but the service was satisfactory.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pleasure doing business with AutoNation Bellevue Volvo

byKLMSMM1on 08/12/2016

The was a good transaction - the dealer answered our questions regarding different packages available and were willing to work with us to find a mutually agreeable price.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service visit.

byVisitedon 07/27/2016

I was very impressed with Reece. He washelpful, very plesant and kept me updated on the condition of my car. I plan to continue to have my mantenance done at Volvo and hope to deal with Reeceagain.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

byIlovemycar86on 07/08/2016

I am very satisfied with the service I received at Autonation Volvo in Bellevue, WA. The prompt availability of the service personnel and the professional attitudes are beyond what I've received at previous dealerships. I highly recommend them. They definitely honor their promises.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A Pleasent Shopping Experience

byJtappleon 06/29/2016

We purchased a Volvo V60 cross country. The experience was extremely pleasant. The salesman, Travis Wilcox first asked questions about what we were looking for and we progressed to a test drive. We found him to be very knowledgeable about the vehicle. The process of negotiating a price was stress free. Overall, a wonderful car buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Consultants, not pushy salesmen

byHelenLee95on 06/17/2016

Thanks to Bjorn, David, and James for making my car buying experience so enjoyable! After months of shopping around, going to several other dealerships, and comparing various makes and models, I feel like I made the right decision! If any of you are looking for a new car, I recommend them!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy purchase and delivery

byKanPatelon 05/23/2016

I worked with Roderick at VW Bellevue and he was knowledgeable, courteous, didn't rush me during the many test drives and pop-in visits I made to look at different models. He clearly knew the differences between the models and accessories so it was easier to work with him when building out my xc90 instead of doing it online. I reviewed YouTube videos and looked at the options on the Volvo site beforehand to figure out my key requirements.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

3rd service

byBmalinovitzon 05/23/2016

I've been to a different AutoNation dealership for another car and that service facility was really bad. The service advisors were rude and very much lacking in customer service skills (Dodge, Jeep, Chrysler on Aurora Avenue). However the service department at Volvo is good. Very good customer service and they seem to do good work. This was our 3rd service on our Volvo, so it was basic maintenance.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great place to buy a Volvo

byJKaplan21on 05/03/2016

I was just so impressed with the sales process here. First, the price we got was great. My wife and I dealt with two different sales associates there: Rhonda Dorian and James Orrino. Both were terrific! They spent as much time with us as we needed, to answer all our questions. Even though we were buying a "gently used" Volvo, that had just come off a 3 year lease, we still felt like first class purchasers.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service

byXC90Volvo18on 04/27/2016

Purchased a 2016 Volvo XC90 T5, the service I received was great. The salesman Yogi was professional, patient and answered all my questions. I would recommend AutoNation Volvo-Bellevue to everyone, I started the buying process at another Volvo dealership in Lynnwood and the service and knowledge of the salesman was not good (which led me to AutoNation Volvo). Thanks for being professional and helpful!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy and straight forward

byJohansperlingon 03/22/2016

Very good experience. No hassle at all. The sales person was a no pressure sales person which is very appreciated.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase a new XC60 AWD from Autonation

byFederalway1727on 02/23/2016

We purchased a new car from Autonation in Bellevue. Our dealer was very knowledgeable about the vehicle we purchased and gave us a very good deal. Thank you for a great day.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Smooth, stress free leasing and buying experiences

bymartvwon 02/22/2016

This is for my second car from this dealer. The first one I purchased in the fall of 2014. I leased a second vehicle just a week ago. Both times I initiated contact via email. And both times the buying experience was extremely smooth. I've had other dealers try tricking me in various ways, including not disclosing all costs up front and inflating the interest rate. With Volvo of Bellevue, my experiences have always been smooth, stress free, and straightforward. I highly recommend both Alfredo and Bjorn.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best Breakdown experience that I ever had

byForrest9869on 02/19/2016

Was not local and broke down on the freeway on a Thursday. Towing service towed my disabled vehicle to Volvo Bellevue (AutoNation). When I arrived, they got me a courtesy car and said they would call after diagnosis. They called the next day and it would take over the weekend in that one part was not available until Monday. I kept the car so had no impact. It was easy.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Totally rip-off

bybigapple3311on 12/02/2015

My car was towed to the dealer twice due to the same issue since the dealer didn't fix for the first time. The dealer didn't provide me any way to get home, at last we used Uber to get home. The next day, I got a call from the dealer telling me I need to pay $876 plus tax to fix this issue this time. I asked him whether he could ask Volvo NA for a good-will repair since it is a safetey issue, he said no. I asked him whether it is possible to just remove the steering wheel lock, he said no even though he was not a technician. He didn't even want to confirm with the Volvo NA technicians. A few hours later he called back to offer me a "better" price at $649. I had no choide, only let them do. Two days later, I got to pick up my car. I wanted to use the 10% off coupon from their website, but they refused because they told me my price was already after coupon. But before that I never heard of it, and I didn't see the applied coupon in the final invoice. I wanted to talk to the service manager, he refused because the service manager was in some meeting. I asked the number, he also refused. He also threatened me they won't cover my rental car if I didn't pick up my car. I had no choice. Later I found the service manager's cell phone and left a message asking for explanation. But I got nothing until now.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Great service. My needs were met with my purchase and trade in.

byCamano1on 09/19/2015

Car shopping can be unpleasant experience. This was not the case with for me at AutoNation Volvo of Bellevue. Don French was a real pleasure to work with and I got just the vehicle I was looking for. Follow up days later made me feel well taken care of.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience with this dealer

byAdriano9585on 08/18/2015

Got a 2016 Volvo XC60 T6 from them. They are honest of the price and sales assistant is very patient and professional. Everything is good!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great sales service

byNJS8524on 08/10/2015

Great sales service in locating a new XC60 with desired options without pressure to accept something else just for the sake of a sale. Roderick went above and beyond!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fair, Honest, Fast, Reliable - Remarkable!

bybaneklon 08/06/2015

I can't say enough about this dealer being so good to me and my 04 XC90, which, at 140k, requires some fairly major services, replacements, and maintenance care. They consistently outperform, out-class, and give the all-out best value for maintenance and repairs on my Volvo in the region. I know this because I've been to other dealers nearby who are predatory, use bullying and scare tactics about "safety hazards" to upsell services, and are always far more expensive than Bellevue Volvo. Thanks to Kris Knutson and Gavin Wagner, my completely awesome service writers, who not only gave me quotes on the fly, got my car in right away, called me with updates while the guts were out (and let me know about additional concerns of components, what was important to address and what wasn't), had the vehicle done exactly at the time stated, and to top it all off? Even with additional items on my work order, we STILL came in UNDER their original quote for original work order. It doesn't get any better than that. To have a major mechanical service topped off by a feeling of safety, satisfaction, and value. You just can't beat it. Oh, and the free loaner car helped, too, since I live four hours away and come to Bellevue solely to have my Volvo worked on - for all the reasons above - and will continue to do so.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
The AutoNation Drive Pink campaign, continues to raise millions for cancer research and treatment. Every AutoNation Pink Plate on the road helps put the fight against cancer on full display.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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Amenities
Complimentary Coffee
Complimentary WiFi