Karen Radley Volkswagen

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Karen Radley Volkswagen

4.7
Overall Rating
(16)
Recommend: Yes (15) No (1)
Write a review: Sales | Service
sales Rating

Volkswagen Golf from the fine folks at Karen Radley Volkswagen

bywarringtonj71on 11/20/2016

The sale people were upfront with pricing and low pressure. This was perhaps the easiest car-buying experience I have ever had. I am from out of sate and it was very easy twith complete this deal. I will definitely steer people their way if I know someone in the market for a new vehicle. Excellent buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

93 Reviews
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sales Rating

Amazing Vehicle/ Dishonest Sales Representatives

byJecobe3545on 08/05/2017

To be honest in the service department I have always enjoyed going to Karen Radley VW in Woodbridge VA for any problem or concern I had with my vehicle and they would fix it and have my vehicle ready within a short period of time. But as far as the sales department not so good. I went in to purchase my first brand new vehicle (VW Touareg) beautiful vehicle btw. Realized there were a few scratches on the passenger side rims from whoever had either test drove the vehicle or moved the vehicle. I told the (sales representative) Zurian that I would then purchase the 2017 VW Touareg aslong as these two rims would be replaced. He assured me that they would and I made sure that it was put in writing. He then told me it would take a few days to get those rims replaced along with some other things I wanted done before pulling off the lot with the new vehicle. To make a long story short, I pulled off the lot to later realize that those rims were never replaced. They lied to me for whatever reason I do not know but they tried to cover it up by sanding the rims down and spray painting over them thinking I would never notice it. My trust in the sales department is gone because I'm sure Zurian (sales representative) wasn't the only one behind it. Therefore I would not recommend anyone to purchase a vehicle at Karen Radley VW without carefully examining it before pulling off the lot.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Volkswagen Golf from the fine folks at Karen Radley Volkswagen

bywarringtonj71on 11/20/2016

The sale people were upfront with pricing and low pressure. This was perhaps the easiest car-buying experience I have ever had. I am from out of sate and it was very easy twith complete this deal. I will definitely steer people their way if I know someone in the market for a new vehicle. Excellent buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

byHeavensmeon 11/20/2016

Satisfactory for services rendered. We have full service on vehicle. No alternative transportation was offered neither did we even receive a complimentary car wash as provided by other reputable dealerships.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best customer service ever!!!

by5thdiscipleon 11/19/2016

The extreme professionalism and knowledgeable staff, also staying late after closing to finish assisting myself with new car transition and information. Going out of your way to my residence to assist my mother that has trouble walking to help her sign the papers really shows me the dedication you have for your customers.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Consistency Is Key

byNokomisCon 11/17/2016

Daryl was great, kept me abreast of everything my vehicle needed and made sure I got a loaner vehicle since it would take a few days

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Bowling

byPeggy15203on 10/29/2016

Darryl was extremely helpful. Goes above and beyond his normal duties. He was awesome, professional, nice, and a great guy!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best Vehicle Buying Experience Ever

byJustinportoon 10/20/2016

The smooth, organized, no pressure experience. Undoubtedly, the main reason we use Karen Radley VW (there is a closer dealership to us in Fredericksburg) is Bob Stull. We have bought four vehicles from Bob, and have come to know and trust him, and rely on his knowledge and expertise to help us select the best vehicle at a fair price. I have never had a smoother, less pressured car buying experience than with Bob in over 40 years of buying cars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good service experience

bydcl9999on 10/03/2016

The service advisor was pleasant to deal with. I had forgotten that my GTI had a recall for a water pump, but it was taken care of with no problem.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great price! Long wait time

byCarmin_j_ton 09/30/2016

Really competitive price - super great deal. Really great and nice sales rep! I just wish they could have processed the paperwork in less than an hour.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great Dealership

byEPie1982on 09/26/2016

Even though my free time was very limited Cierra did an awesome job at helping me maximize my time at the dealership in getting all of the paperwork done ahead of time she could.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

2 Comments

sales Rating

Eman114

byEman114on 09/25/2016

The experience was very pleasant. Derek Champion went above and beyond to insure our comfort, he was very patient and courteous. All the staff were friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Dre's VW CC Service

byDreski_DC50on 09/22/2016

I had a service appointment scheduled already and when I arrived the greeting from the service advisor was courteous. As I was waiting in the customer lounge, my anticipated wait was shorter than I could have imagined. The explanation of the work done as well as needed was very explanatory.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

10,000 Check up!

byClaudiaJettaon 09/21/2016

The service was fast-- went in for my 10, 000 check up. The mechanics did forget to update my state inspection, but fixed it pretty fast so i didnt wait too long.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Vice President

bySusan_Surkampon 09/17/2016

Everything was streamlined - went quickly - friendly employees - stayed late to make sure we were able to walk out that same day with our automobile.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service

byJoeyoswaon 09/11/2016

When I called for the appointment, Daryl answered the phone. I told him my name and when I wanted to come in. He said Thanks. We'll see you then. That was the whole conversation. He knew who I was and set my appointmen . Was too easy and great personal service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent

byJoeugenioon 09/06/2016

It was pleasant friendly atmosphere and it was an easy transition because of the staff that very knowledgeable of what the are doing.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

I Like Karen Radley VW Service Department

byAndreaScon 08/16/2016

As always, Service Advisor Darrell McMillion, offered his calm professionalism and knowledge making this another pleasant service experience. I highly recommend Karen Radley VW Service Department.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Review1

byCoppsa123on 08/14/2016

Accurate estimate on the time it would take. Cost of work suggested appears to be realistic when 2nd opinion was sought from another repair shop.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

2016Jetta

byKarenRadelyVWJon 08/11/2016

My 2004 Passat needed repair a decision needed to be thought of with the help of Darryl Mc Million several options was presented to me I was introduced to Tony Wiest and he provide me with information I went home and thought over what I needed to do I returned and Tony Weist assisted me and I have a 2016 Jetta Dereck Champion assisted me to know about the options of the car he was so very helpful since the car was new he was 100% I have been coming to this dealership for 12 years and Darryl McMillion has always been trust worthy and always explained what needed to be repair he is 100% an asset to your dealership and Tony Weist made me feel so relaxed with all the paper work he is also 100% I will tell everybody come to Karen Radley the team was so wonderful the VW Jetta I am truly enjoying

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Vw service department is amazing

byCaseyflynnon 07/18/2016

Everyone is always fabulous! The VW service department blows any other department I've ever had to use in the past.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Survey

byMavmavoon 07/06/2016

Great customer service. I was extremely please with the work that was done on my car. The person who assisted me while I was there, answered all of my question well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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