Cowles Parkway Ford

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
12:00 PM - 5:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 8:00 PM

Customer Reviews of Cowles Parkway Ford

4.6
Overall Rating
(16)
Recommend: Yes (15) No (1)
Write a review: Sales | Service
sales Rating

Ask for Huda

byBattlewomanon 09/17/2018

Friendly, kind, and professional sales staff. Huda (pronounced Who-da) made a usually stressful experience very pleasant.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

87 Reviews
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sales Rating

Coweles Ford Review

bywpaisleyon 10/03/2018

Good experience, although I wish they had filled the tank full of gas before I drove away. It might not matter to them, but to me it was a big deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Ask for Huda

byBattlewomanon 09/17/2018

Friendly, kind, and professional sales staff. Huda (pronounced Who-da) made a usually stressful experience very pleasant.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service

byMary Annon 09/14/2018

Went there for a recall cause my door was shacking that wasn’t the issue.. went back the flowing week and they fixed it! They were very friendly and helpful just wish I didn’t have to go the second time

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

My great buying experience

byAlruznamajion 07/21/2018

I had a great buying experience! The sales consultant Ms. Huda Al-Shadidi was Awesome!! She was very helpful, knowledgeable and professional. She was able to answer all my questions without delay. I will recommend Cowles Parkway ford to all my family and friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Ford Service

byTrish2015on 03/12/2018

The service team was ready for my appointment. What work I expected to be done was confirmed and my vehicle was taken promptly into the bay.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Janet Hendricks Dougherty

byJHDoughertyon 02/02/2018

We were somewhat mislead by your on line sales department. The car was not at all what was described on Car gurus. Fortunately Thomas Yelinek and his sales manager were able to put things right. Thomas is the best Sales Consultant I've ever worked with. His knowledge of the product he is selling combined with his people skills made him a pleasure to work with. Your fortunate to have him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Ford Fiesta

byPinedaNaon 12/12/2017

Outstanding service. Salesman took the time to listen to my specific needs and provided me with multiple options. In the end I ended up buying exactly what I needed for my teenage daughter. Looking forward to the same level of service when I purchase my next vehicle in 2 years.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Buying a new car

byKiroawadon 11/25/2017

They are very helpful and I appreciate their efforts they also stayed after work hours to finish everything with me ..thanks a lot

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Welcome

byWLDULINon 10/03/2017

It's how all the employees make you feel the moment you arrive. Thankful for all the hard work, not matter the issue or question, is how I feel.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buyers beware!!! Double freight charges

bytisoypinoyon 04/19/2017

Buyers beware!!! I inquired about purchasing a vehicle from these guys. HIDDEN FEES!!! Window sticker price is: Base - $45,848 Options - $7150 Destination charge - $1195 MSRP - $54190. SALE PRICE is $44,686 I asked for an out the door price and they are charging freight TWICE for vehicles sold on their lot. That is a dishonest practice as the vehicle sticker price already includes the freight charges to the dealership. Check any window sticker and you'll see a destination freight charge. Here is the out the door breakdown as given to me in an email. "The "Out the Door" number is broken out for you below. MSRP: $54,190.00 Internet Price: $44,686.00 This price includes the rebates listed below. Retail Customer Cash $750.00 Retail Bonus Cash $250.00 Ford Credit Bonus cash $1,000 (requires financing with Ford Credit at standard rates) Plus: ID Tax $2,876.77 Freight $1,195 Processing Fee $689.00 ID Tags $83.50 Total "Out the Door" $49,520.27" We deserve to have dealers with integrity who sell cars at honest prices. It is a dishonest practice to charge a freight charge in addition to the freight charge included on the window sticker.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Great Service, Great People

byTJ911919on 12/30/2016

Came in for maintenance on my 2015 Escape. Was seen earlier than my appointment time and was taken care of exceptionally. All of the staff are always pleasant and easy to communicate with.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Servicing my Ford F-150

byrede2g0on 11/16/2016

I called and made an appointment and arrived a little before, car went into service and spoke to one of the service agents about service I wanted performed, Sat in lounge area for a small amount of time and was called to pick up m car. Awesome service had me in and out in little to no time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Sales staff, bring your own financing

byCJohnston78on 11/05/2016

We have always had great service from the sales staff at Cowles. We purchased two new cars and one used one this year. They had exactly what we were looking for. Great shopping and buying experience. I recommend that you set up your own financing unless you are using Ford Credit.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Navigation SD card fault

byPhillips59on 10/18/2016

This dealership provided excellent service. My vehicle is still under warranty. The technician went as far as taking his personal older navigation SD card out of his personal vehicle to test it in mine. The customer service representative researched the my problem on the intranet and found that others had the same issue. They replaced my SD card.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

F150 purchase

byRGAllen81on 10/11/2016

The sales team at Cowles Ford was very accomodating. professional. and patient. Did not try to up sell to features/vehicle that were not required.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Cowles Ford had exactly the F-150 4x4 we wanted at a great price

byPatagoniaSon 10/03/2016

We had been looking for a Ford F-150 4x4 2.7L SuperCab. However, none of the other dealers carried any SuperCab trucks or if they did they only came with the 3.5L engine.Cowles Ford surprised us with not only having a 2.7L truck in the SuperCab configuration, but it also came in the color we wanted. The entire experience was great. Lindsey Stowell, our sales associated was perfect. She provided excellent service and was extremely knowledgeable about all aspects of the truck. Cowles Ford was great!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service on my car

byJenetty22on 08/05/2016

Had to get a state inspection and oil change. The Team looked over my car, did the work and I was completely satisfied

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recommend Cowles

byJaypeso06on 07/18/2016

I've been coming here for years and they've always had good techs but they've stepped their customer service up and more competitive on parts/labor.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great service without pressure

byGewirr57on 06/29/2016

The service was efficient, clean and made easy. The whole process could have been shorter but the staff was courteous and without pressure

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Smooth transaction!

byShortbedon 06/22/2016

Cowles had a used vehicle I was searching for. Mo the sales Rep was very attentive and helpful. As was the finance officer, Jerry. Very pleased with their service and support.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always Review Bill Before Paying

byExFordOwner73on 06/15/2016

Good old Cowles; they never disappoint when it comes to trying to shaft the unsuspecting customer. In this latest (and last, I might add) incident, I was inadvertently charged for oil/filter change and tire rotation I was supposed to get free and was charged more than they promised for the new gas filter installation. But, having gone over the bill with them meticulously, these charges were adjusted. Now, if only I could trust the quality of their mechanics’ workmanship, I might return one day.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

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