Cowles Nissan

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12:00 PM - 05:00 PM
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09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
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Thursday
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Friday
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Saturday
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Customer Reviews of Cowles Nissan

4.4
Overall Rating
(17)
Recommend: Yes (14) No (3)
Write a review: Sales | Service
sales Rating

Purchase of used Mazda 3

byBenon 04/08/2018

I had a very good experience purchasing a 2016 Mazda 3 Sport from Cowles Nissan. My salesperson was Nasser Hassan, and he and the rest of the staff there did an excellent job guiding me through the car-buying process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
81 Reviews
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sales Rating

Purchase of used Mazda 3

byBenon 04/08/2018

I had a very good experience purchasing a 2016 Mazda 3 Sport from Cowles Nissan. My salesperson was Nasser Hassan, and he and the rest of the staff there did an excellent job guiding me through the car-buying process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Purchase of 2013 Toyota Sequoia

byAprilon 04/03/2018

Purchased a used vehicle from Cowles Nissan a couple of weeks ago. My sales person was Sammy and he was great... super nice guy. Of course we haggled a bit over trade-in amount and purchase price, but there was no tension or animosity whatsoever! Everything went fairly smoothly and I was very happy with the entire process :)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Not your typical used car salesman

byRodriguezon 03/27/2018

My husband and I were in the market for a new vehicle to replace our 2006 Altima. We'd been researching fairly used cars for a couple of months. We looked everywhere for a good deal. We even went down to Atlanta, GA with no success. We took a look at Cowles inventory and found a couple of options. When we pulled into the lot, Nasser Hassan greeted us & showed us where we could park. We didn't even think he worked there because of how nice & helpful he was. We all know if that typical used car salesman type; sleazy, pushy, and just rubs you the wrong way. Not Nasser. He was wonderful! Very patient, listened to what our needs were & didn't push us beyond our means at all. He even took the time to go thru every feature the car had to offer with me and this was after the sale of the car. At this point he didn't baby to help at all, but he did & with a smile. I've never had such a pleasant car buying experience. Nasser is attentive to your needs and goes above and beyond to make sure the customer comes first. If YouTube the market for a used car, go down to Cowles Nissan and ask for Nasser. He's the best. Cowles has a gem on their team with him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent service

byMalbroughson 03/26/2018

My husband and I traveled from out of town in search of a Pathfinder. We were completely misled by a car dealer down the street. We decided to drive down to Cowles and see what they had. Peter Nartey greeted us in the car lot. He was friendly, knowledgeable of the makes and models and assured us we could find what we wanted within our budget. It didn't take long for us to leave with a 2014 Pathfinder. Peter and Bob (in Finance) were a dream to work with. I would certainly recommend Cowles Nissan to anyone looking for a great deal and a wonderful staff!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Sales Person

byDanielleon 03/05/2018

Hi my name is Danielle Pulley i would like to write about my experience with my Cowles Nissan salesperson . I had a great opportunity and experience to work with my salesperson HARESH LALOO he was really great with me about my car buying experience. Mr Laloo was very detailed when i asked questions, i knew he had an awesome personality as soon as i met him. He was friendly, helpful, and asked me questions as well. Mr Laloo explained to me what options i had when i didn't know some things about buying a new car, he was quickly to help with that process. I would most definitely recommend him to anyone who i know is interested in buying a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Work with Nasser Hassan

bydangon 02/10/2018

If you are interested in a vehicle that Cowels has listed I recommend you ask for Nasser Hassan. I recently worked with Nasser on a used car purchase and found him to be friendly, helpful, patient and knowledgeable. I was not aware of how features worked in this fairly upscale vehicle and he took the time to explain every feature and patiently answered all of my questions. When it came time to negotiate price he didn't put any pressure on me. Nasser was a really good person to work with and I recommend him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience

byVaughn-Rainion 02/04/2018

Our sales rep. was Nasser Hassan we had a very unique situation and needed someone with patients, honesty and out of the box thinking. Nasser was ALL of that and we walked away with exactly what we could afford and needed! A 2015 Ford Explorer!! Great dealership!!! Great selection!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Worst experience ever!

bysrsamh91on 01/29/2018

Drove 4 hours when we worked out a solid deal over the phone. I get there, and they didn't even let me get to test drive the car before they had me inside trying to work up ANOTHER deal. We agreed on a price for my trade, and then they wanted to back out of what they agreed on ... they finally drug their feet and came back around to the original deal after threatening to leave. So before filling out paperwork to close the deal, I go out and the sales person ask's "hey you do know this has 3,100 miles on this, right?" ... are flipping kidding me ... I'm paying nearly $50k for a new car, and your website states new, and 5 miles! And then you drag your feet to meet the original deal, and the car turns out to be a demo! The salesman had nothing to do with us, and was pretty much non-existent the whole process, and sales manager was typical ... all about themselves, and screwing over the customer at all cost! The only person that seemed to have any common sense was the finance manager, and he could do simple math! When it was all said and done, they went and "took the car to be cleaned", it came back dirtier. The cherry on the cake, I asked "if they wouldn't mind filling up the tank full of gas?", they give you the typical "absolutely" ... paperwork was complete and they handed me the keys, I kindly asked if they filled it with fuel? They responded "we will take care of it", they proceeded to offer me a fuel voucher, where I finally had enough and said "no, please go fill the tank before we leave!" ... Do not give these idiots your business! The entire experience was ridiculous!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

NEW CAR!!!!!

byCoreyCon 12/30/2017

I came to the dealership looking for some help. The dealer was more than helpful!!! they sold me a car with the best options for me. they even offered financing. for someone like myself with less than optimal credit, I was pleased. the next day i realized the color of the car i purchased the day before was off, they found me another car with the color that i desired and switched it without any headache. 5 STARS!!!!!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

The best buyer experience

byCalvin_Hon 12/18/2017

I must say that it has been a pleasure to purchase a vehicle from Cowles. My wife and I were looking for a everyday commuter car and we got a great deal! Freddie Suazo was our salesman and he made this experience beyond easy. Freddie was with us every step in the processs from test driving to signing the contract! There was no pressure to purchase a car and Freddie made us felt like we were valuable. He listened to our concerns and had an answered within a timely manner. My wife and I would definitely be purchasing our next vehicle from Cowles because of Freddie!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

My Experience at Cowels Nissan

byAndrewson 12/13/2017

The reason I rates my experience 5 out of 5 is because the customer service there is great. My. Car buying experience was quick, effective, and truthful. You won't find that everywhere. My car salesman Sopele Togba made sure that I understood what my options were and that I was getting the best deals. He didn't try to push any sales items on me or try to pressure me to buy anything else. Because I had a great experience, I recommend the dealership to a friend of mine and she also got a car from there as well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Happy with our New Car !!

byThalyaon 12/03/2017

Me and my husband came there to buy a new car and we where very pleased with the service that Sopele Togba gave us !! He went above and beyond to make evrything perfect ! I definitely recommend this place

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

New Car Buy

byMiaon 08/10/2017

I process a 2017 Nissan Rogue from Nasser and he was a great sales person. He knew his information about the vehicles, he spent as much time as needed to make sure that I made the progress. If you are thinking about getting a Nissan ask for Mr. Nasser at Cowles Nissan in Woodbridge, VA.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Buying our new Murano

byBillCallahanon 07/02/2017

From the time we entered the dealership until we left the staff made out buying experience the best we have ever had to date.Derwin our salesman was courteous very professional and thoroughly knew everything there was to know about the new vehicle we were buying. Nate the business manager make the financing process as easy as it could possibly be made. Ebony explained the additional packages we needed clearly and precisely so we knew exactly what we were getting. Buying a car is extremely stressful at the best of times but thanks to the staff at Cowles Nissan the whole experience went much smoother and we were made to feel more comfortable than ever before. I can't praise this dealership enough. Kudos to all you guys and thanks for the best car buying experience we have had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Cowels Nissan Wood bridge, Va

byToJo0622on 05/29/2017

Excellent service, friendly staff, comfortable waiting room with good coffee and free WiFi. Car comes out of service clean and ready for the highway.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buyer beware! Go somewhere else or you'll be sorry

byDjanssonon 01/13/2017

BUYER BEWARE There is a GOOD reason for all the one star ratings! The employees are unprofessional, LIARS!!! Do NOT buy a vehicle from Cowles Nissan! They sold me a used Armada with known rotor and brake issues. After trying to get a hold of any manager for over a week they (Pat) told me to come down and they would replace the warped rotors and brakes. Today, after driving an hour and half to get back there, they (Todd Hampton) told me they never said that and basically to get lost, the vehicle was my problem now. Please I urge you go ANYWHERE but here!They were so helpful and nice when I bought the vehicle but that all ended a few days afterwards when I called them about the MD state inspection findings. I have bought 7 used vehicles in my lifetime from other dealerships and have NEVER experienced such poor customer service!!!! Stay away from Cowles!!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Service

byPDonahewon 01/01/2017

I arrived at Cowles Nissan at 10:00 am. I requested air in tires, check a rubbing noise on passenger side and a battery service. I sat in the waiting room for two hours and was never updated on the status of my repair by Mara. After seeing numerous customers leaving due to work completed, I went to the service desk to ask, what the status of my service request was. Mara then told me what was recommended. I was concerned that she never came in to make me aware of what was recommended or the status of my repair after I had sat in the waiting room for two hours. After an additional hour of waiting for a total of three hours, I went back to the service desk to find out what was taking so long. By this time everyone that came in when I arrived or before was gone. There were 2 people in the waiting area. Mara called the Mechanic who said it would be 10 minutes. I waited approximately 30 minutes. I usually go to Nissan in Springfield but tried Cowles Nissan because it is closer to home. I remembered why I stopped going there 10 years ago. The experience was very disappointing. The waiting area was filthy and the entire dealership need to train the staff on creating a more professional atmosphere. Cowles needs a Manager with attention to detail, cleanliness and service. As I was leaving the dealership I noticed Mara sitting on the sidewalk with other employees around her smoking. Her demeanor is not professional. The representative for express service consulted her customers regularly and presented herself in a professional manner. She deserves a compliment for her work ethic and effort to do a good job. I do not know her name. I have owned 6 Nissans but will not consider buying or getting service at Cowles. It was a sloppy experience and I would rather drive to Springfield or Manassas for service or to make a purchase.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Very Happy with my service here

bysean1983on 10/19/2016

I went in to purchase a brand new maxima and they found me the one I wanted. The price I wanted. They move very quickly which I loved. Jannie was very helpful and nice.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

WORST SERVICE/SALES EVER

byPISSEDOFF77on 10/12/2016

They need to be reported to the better business bureau. No use in rating them because they only have canned responses and follow up are not answered. Too much bad stuff to write to waste anymore time with this. BUYER BEWARE... Watch out for salesperson D. Herrera (however you spell it) and there manager. They only want to make a sale and do not care about the product they sell. I will not be returning nor will I recommend.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Cowles Nissan - Dont Buy Here!

byARothmanon 10/10/2016

Do NOT buy a car here! If walking away feeling like you got scammed is your car buying nightmare this place will make your nightmare come true. Before I even said I was going to buy the car, they had me filling out paperwork which included apparently a form saying they "owed me nothing". Little did I know this was done so that they could hide the fact that when I bought the car it only had one key, three of four mats, and no owners manual. When I talked to Andrew the Sales Manager, he said they didn't owe me anything and the care (a used car) was purchased as is. When I said they hadn't disclosed these items were missing, he said I hadn't asked. He said the only thing he could do was call to get a price on a new key and a manual and that he would call me back. Of course he didnt. I have had the car a week, and while they changed the oil (or said they did) they did not reset the oil change indicator. Additionally, Ive had low tire pressure already and found one of the caps for the air stem missing. Finally, my windshield wiper fluid wasnt even full and already ran out. I actually think there is a crack in the tank. This is supposed to be "certified pre-owned". If this is "certified" they have extremely low standards. Terrible customer service to boot and I am telling everyone who will listen to not buy a car here, and how terrible of an experience I had. Do NOT buy a car here!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Awesome

bySmckinnonon 07/28/2016

My service there was very nice my service writer was very friendly and helpful to me would recommend this place and come again for service .. Mara was awesome

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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