Stohlman Volkswagen

Today 9:00 AM - 9:00 PM
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Sunday
12:00 PM - 5:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Stohlman Volkswagen

3.3
Overall Rating
(7)
Recommend: Yes (5) No (2)
Write a review: Sales | Service
sales Rating

Great customer service!

byRachellePon 08/29/2018

Everyone at Stohlman VW is so nice and offered great customer service. I appreciate that they were transparent when it came down to prices and fees. I felt confident buying a car from them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
34 Reviews
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sales Rating

Great customer service!

byRachellePon 08/29/2018

Everyone at Stohlman VW is so nice and offered great customer service. I appreciate that they were transparent when it came down to prices and fees. I felt confident buying a car from them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Very bad purchasing experience---be careful

byTylergutson 10/19/2017

I had very bad purchasing experiences two weeks ago. I find people on many review websites report the same trick they do on me. They asked me to test drive and then told me the car was sold out. They tried the so-called "bait and switch" trick and tried to sell me other cars with very bad offers. Afterwards, they sent me several apologies and said they would like to send me a gift card (I didn't accept it). I sincerely accepted their apologies and then found other people reported very similar experiences I had with them. So I realized they might be taking advantage of the low-cost apologies to support them to continue the "bait and switch" scheme. My personal experience with them made me very angry and sad, so I try to let other buyers know my experience and be more careful. If you consider to buy their car, please read the comments here and think twice!! If I had read the comments carefully, I would not ask my friends to spend 5 hours in driving me to their store and back.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Stay Away From This Dealer

byCarynBenckerton 09/16/2017

Traveled from out of state to trade in my Jetta. Showed up, told them the car I wanted and find out the price shown online is only the price you get if you finance thru them. So since I had my own financing already, they took their sweet time (they don't get as much incentive if you don't go thru their lenders) making me sit for over 3 hours. I didn't drive away until after they closed. Find out next day they had me sign for more than the bank's loan to value limit and nearly lost the deal. Now nearly a month after I've had the car I get a call from the dealer, "oops, we can't register your car, we didn't collect enough state taxes. We're gonna need another $700". All this just before my temp tags expire. They refuse to make it right....The entire purchasing experience has been offensive. Their finance dept is completely unqualified to be signing contracts if they can't calculate something as simple as state taxes. They take days to return emails. The absolute worst customer service I have ever experienced.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

My brand new Volkswagen Touareg is out of service for 50 (fifty) days!!!

byAndreyon 09/07/2017

My brand new Volkswagen Touareg is out of service for 50 (fifty) days!!! There is a problem with the engine. I have sent an inquiry and call for help to replace the car to Service Manager Debbie Perkins three days ago, also left a message on her voice mail and still have no acknowledgment or any other response. Very upset. Andrey Leonov

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service all the way!

byTiguana321on 06/13/2017

I recently purchased my VW Tiguan from here. My salesman, Paul, and finance manager, Hue Beasley, provided excellent service from the moment we walked in. They were patient and accommodating and very informative in helping me make my selection. I am very happy with my car and would recommend their services to anyone in the market for a new vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent salesman

byJocon 05/31/2017

We worked with Jim Heiman. He was friendly, patient, and knowledgeable. This was the first car I purchased so I was nervous but Jim never made me feel pressured and explained everything. I went to other Subaru dealerships, both in MD, VA, and OH and the customer service was not nearly as good as with Jim.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience at Stohlman's

bygatorzgrl34on 03/15/2017

I recently visited Stohlman's in search of a used car for commuting. Charles was an excellent help during my search for a car. He assisted us with our questions without being pushy at all. He even came into the store on his day off so that I could complete my purchase of the car. Overall, Stohlman's had the best buying experience that I could have imagined, and Charles was a wonderful salesman!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

DC area's superior VW dealership

byPatshannon525on 08/31/2016

After buying one car from stohlman, we returned this summer to look at another car. I checked the stock at Alexandria's VW dealership, but remembered stohlman's ease in buying a car, so I returned there. Side by side, I was given a better attitude, better numbers, and complete transparency from Stohlman. I worked with Alan Soon (whom I can't recommend enough), and found the '16 GTI I was searching for on the lot. Allan gave me the numbers, explained financing options, and never pushed for me to make a purchase. When I decided I would go through with the purchase, Allan took time from his day off to meet me at the dealership, start on the paperwork, and still keep the whole family entertained and relaxed. Both times we have shopped here, we've found everyone on the floor to be knowledgable, fun, and professional. Exemplary customer service at this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Unforgettable car buying experience

byeac225on 05/19/2015

Stohlman Automotive truly makes the car buying experience a fast and painless process. Paul Turk is such a great guy to work with! He is straight forward and to the point, and you can tell he is really happy to make your car buying experience at Stohlman the best yet. Before going to Stohlman and working with Paul, I visited many dealerships in the Alexandria area. Most of the people I talked to seemed nice and not too pushy. It wasn't until I worked with Paul that I realized how car salesmen are really supposed to be. Paul answered all of my questions, got me out the door in a timely fashion, and made sure I left a satisfied customer. Thanks Stohlman Automotive and Paul for putting a big smile on my face. I love my new Tiguan!!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Buying Experience

bybostonlifeon 06/20/2014

If you're looking for a VW at a great price and don't want to deal with the normal dealership BS, visit Sean D at Stohlman VW. After visiting several local VW dealerships and test driving the Jetta, the only question I had was which dealership I was going to buy it from. The thing that set Stohlman apart was the great price and Sean's honest and straight forward approach. There were no tricks with pricing and he explained everything clearly and in a manner that established a level of trust. This was missing from my experiences at other dealerships. Sean also kept me in the loop throughout the whole buying process and he's proven to be someone who follows through on everything he promises. Everyone at the dealership is very nice and my whole buying process was smooth and stress free. There was no drawn out negotiating and wondering if I got a good deal. Go here if you're looking for a VW.. You won't regret it!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Unbeatable Service

byLaurenE2020on 06/17/2014

Javan J's the man! This was my first time buying from Stohlman and it certainly won't be my last. Javan was attentive, enthusiastic, and knowledgeable - he answered every question in full detail without hesitation and provided all around top notch service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Do not use this "repair" shop!!!!!

byRepairReviewron 12/23/2013

I took my VW Beetle to have the airbag fixed because my regular repair shop said the repair could only be done at the dealer. The time estimate they gave was much shorter than it took by two weeks. While it was in the shop they convinced me to allow them to get the convertible top replaced. That repair also took much longer than their time estimate. I had to constantly call them together info on my car as they never felt it necessary to keep me in the loop even though I expressly made it clear I wanted updates on a regular basis. It took almost a month for the repairs they said would take ten days to two weeks (airbag and top replacement combined). In addition, when I would call the shop I would usually get a run around until I finally found someone who knew anything about what was going on with my car. Apparently they are incapable of reading a service request and the mechanics notes, and/or are incapable of communicating with each other. And God help you if the person who actually knows what is going on with your car is not in that day due to day off, illness, or vacation! When the day finally arrived when they said I could pick up my car because it was "ready", I found that part of my car had not been put back together as the part was sitting I my back seat! Thus yet another delay in getting my car. Then I discovered that my new convertible top did not work! They "fixed" it and gave me some song and dance about rust preventing it from operating. Keep in mind whatever rust was present was there before I brought my car in for repair, and I had never had any problem operating it before. Then a few days later the air bag they fixed also stopped working as the air bag light came back on, then the convertible top stopped working again! Again I took my car in to have the air bag and the top repaired. They fixed the air bag, but not only did not fix the convertible top, they refused to fix it! So now I have a convertible that does not work. When it comes time to sell my car the value of my car will be greatly reduced, because who wants to buy a convertible when you can't put the top down? In summary they took much longer to fix the car, which they didn't actually fix, I had to make multiple trips to get the air bag fixed, they never kept me informed as to the progress of my car forcing me to hunt down information, and ultimately they greatly lowered the value of my car by breaking my convertible top, which was working fine when I originally took my car in for repair! My recommendation - stay far away from this repair shop!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Another outstanding experience at Stohlman

byVA_Andyon 10/08/2013

An enthusiastic thumbs up for Stohlman VW - a top notch outfit. I am a repeat customer, who returned to the dealership without hesitation when my family was in the market for a new vehicle. As with our first experience, the sales staff was outstanding - friendly, knowledgeable, and as enthusiastic about the brand as I am. The sales floor is always bustling, yet efficient, with a very happy vibe from all of the customers. Many thanks to Josh and Erik for another outstanding buying experience. Separately, the finance team was very accommodating to discuss a broad range of payment/finance options that got me a deal I was very pleased with - thanks to Hesham and Scott for taking the time to help me through the process. I look forward to seeing the new state-of-the-art facility, and to remaining a long-time customer of Stohlman.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Job!

byODUMonarchon 10/05/2013

Our experience purchasing a 2014 R Line Beetle could not have gone any better. Javan J., our Sales Consultant was very professional and knew our Beetle inside and out. He walked thru every feature and he was as excited about our Bug as me and my wife. We paid exactly what we wanted and the entire sales process at Stohlman VW was efficient and effective. The Beetle is in perfect condition and we love all of the features of the car. I highly recommend Stohlman VW and Javan J. if you are in the market for a Volkswagen. Jay

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Javan J., Rocks!

bySeth2013on 09/27/2013

Just bought our 6th VW from Stohlman and had the pleasure to work with Javan J. He was extremely accommodating and gave sincere and honest feedback and recommendations. No hard sales pitch or aggressive tactics, just simple digestible knowledge and understanding. He clearly knows what he's talking about and truly loves VWs. We could not recommend him more highly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Sean D. is the man to deal with

byRick_H228243on 09/20/2013

I recently bought a new Touareg TDI from this dealer. Sean D. was my salesman. Knowledgeable, not pushy, found the color I wanted in 5 minutes at another dealer. I HIGHLY recommend both Sean D. and this dealership if you are looking for a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Great Service!

bybrctdion 08/30/2013

I purchased a 2013 Jetta TDI on 8/26/2013. The service and support I received at Stohlman was the best I received (in any industry) in a long time. This was my first new car purchase (I got my license three years ago). The thought of going to a dealership made me nervous. On the Sunday before my purchase, I emailed at least 4 dealerships inquiring about purchasing a Jetta TDI. Scott M. of Stohlman Volkswagen was the only one that called me back. The conversation with Scott made me very comfortable about the process. I appreciated his honesty about the price and process. I would love to say that I will definitely buy my next car at Stohlman Volkswagen. However, with a VW TDI, I am hoping to be back in 10-15 years. I received such great service on the dealership side that Stohlman's service team will be the only team to touch my car. I highly recommend this dealership. If you choose this dealership, definitely work with Scott M.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best sales experience

byTom15501on 06/11/2013

Scott M. is th best salesperson we have ever met. He made the whole experience so enjoyable that we probably bought a VW solely based on his forthright and intelligent service. A friend who bought his VW here three years ago and he has nothing but great things to say about this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Customers don't mean squat

bymooseman73on 05/30/2013

Looking for used car, liked one, wanted ti=o buy...oops, have to pick up kid...sorry no holds?? I'll give you a check for the whole amount and come right back...no, we've been burned (now I'm pissed). Buy it now (and suffer 2 hours of glacial paperwork, leaving child on street?, don't think so) or come back later when you have more time...[non-permissible content removed] I'll go somewhere else and get treated like a paying customer thank you very much. Avoid these [non-permissible content removed] at all costs...BTW it will be less expensive anywhere else outside Tysons (Manassas, Leesburg, Md.)

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Couldn't be happier

bysdrumhelleron 04/30/2013

Although we utilized an internet-based car buying service to initially contact three local dealers, Erik N. really set himself apart from the competition with the exceptionally professional communication via email and phone. We set up a Saturday appointment and were treated to a great experience learning about three different VW models. He took a great amount of time ensuring we had all the information we needed to make the right purchase decision. Over the next 2 days we were able to come to a mutually agreed upon price which, again, really excelled over the other dealers. The delivery process was extremely thorough, receiving a tour of the service and parts departments, and he personally ensured the car was ready and up to the highest standard before we left the lot. I most highly recommend them for a VW or Subaru purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Not Trustworthy

byva_car_buyeron 10/01/2012

I understand that the location and the overhead cost for this dealer probably will not allow a price match to the quotes from other remote locations. I am happy with my test driving experience and my direct sales contact, but the sales manager basically refused to match price, reduced his initial quote by $40 to show a "good faith", and told me to go somewhere else to get my car, which I did. I regret wasting time there.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
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