Brown's Dulles Nissan

Today 8:00 AM - 8:00 PM
Sunday
12:00 PM - 6:00 PM
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
9:00 AM - 9:00 PM

Customer Reviews of Brown's Dulles Nissan

4.5
Overall Rating
(29)
Recommend: Yes (26) No (3)
Write a review: Sales | Service
sales Rating

Altima 2012

byHwangjion 06/26/2017

The sales person is professional and helpful. The entire process was hassle-free. I was treated respectfully. I am happy with my new car. From my interaction with staff, I know I will have a good relationship with the dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

119 Reviews
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sales Rating

Potential Buyers Beware!

byJohn123on 04/02/2018

POTENTIAL BUYERS BEWARE!!!! This dealership should be the poster child for all of those shady practices we always hear about when purchasing a new car. I was looking for a new car for my son. On Saturday, March 31st, I was contacted by Brown’s Internet Sales Manager, Lauren Cody, regarding a car on their lot (2017 Nissan Rogue SL Sport) that we had seen on the internet. I had done a lot of research and during our conversation, I communicated the take home price that I was willing to pay for the vehicle. She said she would need to talk to her manager and put me on hold. When she returned she indicated that her manager had agreed to the price but only if I could come in and pay for the car by Monday, April 2. I told her that we were 2 hours away and that I would call her back to let her know if we could make it there that evening. Shortly thereafter, I called Lauren and indicated that we could make the drive this afternoon/evening. I also confirmed the agreed upon sales price and reiterated that I would be bringing a check and would not be financing the car. I told her that I wanted to make sure that we are clear on everything because we are making a two hour drive and I don’t want to get there and be told something has changed. She acknowledged that we were in agreement and she said she would see me when I got there. When we arrived at the dealership, Lauren had conveniently left for the day. I spoke to a new salesperson and explained the situation. He said that my information and the terms of our agreement should all be in the file that has been created. We took the car for a test drive and expressed our desire to purchase the vehicle. Shortly thereafter the New Car Sales Manager, Faraz Marandi, comes to talk to us and begins to walk through numbers and starts to explain “why he can’t sell the car at the price we expected, but he does want to work with me to get my son into that car.” REALLY?? Needless to say, after a heated conversation with Faraz Marandi, we left the dealership without the car. Unfortunately, I think this type of thing occurs a lot at this dealership. In fact, when I told the local Nissan dealership that I had agreed upon a price with Brown’s, they actually warned me of this exact scenario. I should have listened!!! If this review prevents just one person from having the same experience that I had with this shady dealership, then writing the review was time well spent.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

Vehicle Title

byasleahyon 11/10/2017

Don't ever buy a car from them and take their financing. You'll never get a title for the car, even after you've paid it off.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

Great Experience

byKfstevensonon 07/24/2017

The service was excellent. Mike was thorough and provided me with all the information needed and I'd prefer to work with him again in the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Survey

byCaroljdaleyon 07/18/2017

Great customer service at the service desk. Very polite and helpful. Kept me informed while I was waiting. Service done was done well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

truck service

bymgramm22192on 07/10/2017

I appreciate the car wash. Its a little thing but its appreciate since I have to drive so far to the dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

My June 2017 service visit

byJoGatt63on 07/08/2017

My service advisor, Terry Willison, is highly dependable and professional. I can always count on him giving me the facts and being straight about the situation. He handles the transaction swiftly and is well coordinated with the mechanics on what needs to be done. Terry also organizes transport since most of the work does take time. Your driver, Dago, is also very friendly and does a great job in dropping me off and picking me up. Dago already knows where I live and it's comforting to see that your dealer knows your name and provide this valuable transportation service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great customer service

bySAHYOUNGon 07/06/2017

I was pleased that they offered to drive me back to my house when I dropped off my car. I was going to call an Uber. They also honored a coupon after the fact. That says a lot about a company. I will definitely use them in the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Superior Service at Browns Dulles Nisssn

byArmada_Manon 07/05/2017

Terry got my car in & out very quickly. Terry & his team and the customer service they provide are a large part of our decision to keep buying at Brown's!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Sherman is terrific

byWilliam181on 06/28/2017

Sherman is absolutely terrific. His customer service is unsurpassed. He always takes great care of me. He is a tremendous asset to your business.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Altima 2012

byHwangjion 06/26/2017

The sales person is professional and helpful. The entire process was hassle-free. I was treated respectfully. I am happy with my new car. From my interaction with staff, I know I will have a good relationship with the dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great Staff at Brown's Nissan !!!!!!!!!

byChalseaon 06/26/2017

I really liked Kiesha Brooks professional finance management skills. She is an asset to your organization. Our salesman Emon was also very knowledgeable patient professional and highly experienced. He too is an asset to your organization and I hope that your really pay him what he is worth given the hard work that he does.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Carla Araya at Dulles Brown's Nissan is great!

bymbyun03on 06/26/2017

Carla Araya was so helpful! She is an amazing sales person. She was not pushy or was very truthful. Every time I go in a car dealership, I always feel like everyone is not telling me the truth. Carla gained my and my boyfriend's trust and helped us get what we were looking for.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Brown's Nissan Service Center

bybillthomas4on 06/20/2017

Brown's Asst. Service Manager kept me informed during an extended service period that involved two insurance appraisals (extended warranty and collision).

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Dealership great Nissan Corp terrible

byRosina119on 05/01/2017

Terry is absolutely excellent and did everything he could to make the experience valuable. However, Nissan Corp is disappointing. Not satisfied at all with the outcome.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2017 Nissan maxima

byMarcelene3on 04/25/2017

Brown had lower prize than other dealerships. Initial did not want to honor the quoted price. The car color they promised was not available despite phone promise it was available

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Great Service

byemmypackedon 04/17/2017

The efficiency and time frame are great. I will come back million times... Mike is an awesome service guy. He deserve an award

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Exceeds Expectations

byCCSanderon 03/28/2017

The facility is always neat and clean. The staff is always personable, professional and courteous. The ambiance is vey calm and pleasant and over the past 14 years of coming to Browns Nissan for sales and service I've always enjoyed my time there.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Rogue Service

byAC_Rogue1on 03/20/2017

The shuttle service is a huge help- I can drop my car and not feel rushed since I get a ride to work. Terry is always informative on what needs to be done with my car, he's prompt to let me know when it's available and he's always willing and capable of answering any questions I may have.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Sherman is awesome

byRCRoy45on 03/15/2017

Great people very thoughtful about I couldn't be more pleased with what they have to offer the level of service makes me want to lease another Nissan with Brown

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

I liked my buying experience.

byMatthew6980on 03/11/2017

I liked everything about my car buying experience at Brown's Dulles Nissan and I would suggest this dealership to all my friends and family for buying a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service department

byFourboonon 12/30/2016

Quick, easy to get a loaner car, great service. I recommend Brown's Nissan to everyone. My fiance and I both bought our cars here, and have them serviced here.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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