BMW of Sterling

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Customer Reviews of BMW of Sterling

2.9
Overall Rating
(42)
Recommend: Yes (4) No (2)
Write a review: Sales | Service
42 Reviews
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sales Rating

Great buying Experience at Sterling BMW

by kev_BMW on 10/30/2017

When I made the decision on the new BMW that I wanted one of the best parts was getting to work with Mathew Tillman at Sterling BMW. From the initial email inquiry as to whether he had the car I wanted to the many follow-up questions that needed to be answered, Mathew came through and took care of all of them. One of the best parts was that he responded to me right away and kept me informed regarding the entire process (over 2-3 days) before I could come in to pick up the new vehicle. Pricing and negotiating was fair as well as honest. He does not play games as I have found in past car buying experiences. He told me what he could do, what he could not do and if there was a question that he could not answer he took the time to find out and keep me informed. I would certainly recommend and plan to purchase future vehicles from Mr. Tillman again. He was very enjoyable to work with and very helpful to me in the process of making my new BMW purchase. Love my new 440xi Gran Coupe too by the way!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

TERRIBLE

by Liz on 08/25/2017

I have bought 3 BMWs from this dealership and was going to purchase a M3 from here. We bought a 335 and a 435 in August 2014 a month after buying these cars I noticed the 335 was making a weird ticking noise whenever I would accelerate. So I took it in for service after a few days of them keeping the vehicle they said they had fixed it so I picked my car up and noticed after driving 45 minutes home it was still making the noise. I have brought my car back to this dealership so many times and the TERRIBLE service department could never figure out what the noise was. So I have put up with this noise for 3 years cause they could never figure out what the noise was and never really tried to figure it out. So today was the day my lease ended so we went in to either purchase another BMW (M3) or to buy this one (if they agreed to fix it). Our sales person (Kamal) who we've bought our two previous cars from was EXTREMELY rude today. He told us "you probably couldn't even buy one if you wanted" in front of a showroom full of people imagine how embarrassing that was. Then became very defensive when we called him out on his BS even going to the point of saying "I know where you live." Now I feel completely uncomfortable after being threatened while I'm here with my 4 year old. So then the Sales Manager I believe his name was Sean (short little tiny guy) got involved who was just as rude and not helpful what so ever and had a smirk on his face the whole time. He said he would take care of the situation but I guarantee he won't do anything about it. Obviously this dealership doesn't care about their customers. Letting their sales people threaten customers. Seriously what kind of dealership allows that from their staff. I would stay far away from this dealership if you are looking to purchase a BMW or service yours!! I'm absolutely DISGUSTED with this dealership.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

sales Rating

Matthew Tillman a Superior, Kind, Fantastic Sales Agent!!

by Andy_N on 05/30/2017

Over the Memorial Day Weekend, my family & I (wife, 10yr old, 2yr old) decided to go in to BMW and pursue a new vehicle purchase. Within 30 seconds of walking in the door, Mr. Tillman approached us and asked if he could help in any way. I simply let him know, I don't have hours to waste here and suggested a reasonable price I wanted for my trade. He stated, "I promise I won't waste your time." After that we simply stated to each other what we could do and the deal commenced. Not only did we purchase a new car, for the first time I felt I got a fantastic deal!! Better than what I thought I would have received. A big part of that is Matthew Tillman. He was honest, straight forward, and delivered a phenomenal deal. NO HASSLE!! The numbers worked, or they wouldn't. Fortunately, for us they did! Thanks Matt. .

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Non-Responsive bad service

by skhosrowshahi on 01/11/2017

I bought a used 2015 Audi A3 at this dealership. The car was to be registered in DC by the dealer. They totally bungled it up and kept telling me they are registering the car. Now after 3 months and half the car is still not registered and repeated calls to them from salesman to accounting to the GM are all going unanswered. Driving it under temporary tags! Be carful buying from them. After they get your money its sayonara!

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

sales Rating

A very good car buying experience

by CaptDan on 11/30/2016

I have not had great car buying experiences in my life. I had come to agree with the typical "used car salesman" as a "slippery" individual. However, that changed when I was referred by a friend of mine, Taylor Marshall (at Edmunds.com), to take a look at BMW of Sterling. Taylor, or "Tate" as we call him, knew I was looking to treat myself with a Certified Pre-owned BMW. My wife and I went up to Sterling to take a look. We were greeted immediately by Jose Zapata. Jose, or "Joe" as he likes to be called, took us into his office and he asked me what I was interested in. After viewing several CPO 3000 Series cars digitally in his office, I found one I was interested in. Joe offered a test drive so we did. Within the next hour I owned that beautiful 328i Sedan. Since then (about 2 months), I have enjoyed my new car very much. I took it back to Sterling for some minor adjustments, which were all satisfied quickly and under warranty. This has truly been a great car buying experience because people like Joe and Tate are making it happen

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Outstanding Service!!!!

by Esaleh12 on 12/01/2015

I just bought a 2016 BMW X5 from Mr. Woods and Mr. Noorestani they helped me out to the max they provided the best service I have ever received I have been to other dealerships, but the service that was provided at BMW of sterling by Mr. Noorestani and Mr. Woods was outstanding. I would reccomend this dealership to all my friends and family and especially Mr. Noorestani and Mr. Woods. Thanks for your excellent service!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Terrible Customer Service

by jpullen72 on 11/09/2015

My experience with this dealer started off on the wrong foot when the first Sales Advisor neglected to follow up with me to keep me inform. I then decided to go to Passport BMW, but was later apologized to and invited back to this dealer with the assistance of a new Sales Advisor. Initially, I thought I was receiving great service until the week after of leased a 2015 750i. I started receiving e-mails and alerts stating that the car needed an oil change even though it only had 200 miles on it. I called the service department and spoke with a manager who said that I should ignore it even though the automated e-mail and calls kept coming. I sent an e-mail to my sales advisor that went unanswered in addition to a few other folks. Now I am receiving e-mails from BMWFS stating that they don't have record of my vehicle being registered even though hard plates were issued to me when I leased the vehicle on 09/22/2015. My sales advisor ended up admitting that the vehicle had been on the lot for a long period of time and they neglected to check the fluids prior to leasing it to me. Why didn't the service manager tell me this when I called? As a loyal BMW customer, I have learned that this is a dealership that only cares about the sale. They could care less about you after you have taken delivery and completed the customer satisfaction survey. My sales advisor made sure to ask me to give him all 10's on the survey. I have sent a complaint to BMW North America so that I can complete a new survey.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Terrible Breach of Contract by BMW of Sterling

by bmwcustomer59 on 03/15/2015

I purchased a new BMW from BMW of Sterling and later found out the warranty had been started one year and 4 months prior to the purchase. After months of the dealership ignoring my calls I informed them I had met with an attorney. I then received an one year extended warranty which had a 50 dollar deductible for each repair and was still 4 months short of the paid for standard warranty. Recently I spoke to two BMW of Sterling employees including their customer advocate who said they would get me help, and I left 2 messages for the sales manager. I have received no response in 3 weeks. Now I am forced to legally enforce our contract, something g I am not looking forward to. I will never purchase a car from BMW of Sterling again!

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Excellent in every way

by william22207 on 03/13/2015

Our purchasing experience with Greg Maxiutin was excellent in every way. We wanted a very specific configuration of a BMW 228xi and placed a factory order with Greg. The car came in early in perfect condition and Greg handled the delivery perfectly. We also want to compliment Enka Custodio in Finance and Mark Kwon in Service for their outstanding service.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Sales above and beyond

by abmwfan on 02/13/2015

I can't say enough about Bryan C. and how he helped me on my most recent purchase. He figured out an option that no other dealership thought of when I was trading out of my previous BMW. He literally saved me a couple thousand dollars compared to the other quotes. Bryan has been in BMW sales and sales management for years, so he apparently knows the incentives, programs, and how to work a deal better than most. He's honest enough to help you make the right choice so that you're completely happy with the purchase and will come back again. He's not just there to sell you whatever's on the lot so he can move on to the next sale. He builds relationships with customers. I absolutely recommend Bryan as a sales advisor.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Salesman and Great Car

by BestBMW on 12/03/2014

My experience working with the salesman Ralf Berthiez, at BMW of Sterling was outstanding. Ralf’s professionalism and knowledge of the entire line of BMW’s both new and used was excellent. I was looking for a new car, which would give me the all wheel drive feature needed in northern climates as well as the rainy south. I also wanted a sporty car. Ralf directed me to the new 428i BMW, which I absolutely love, including all the driving and navigation features. The car has a hard top convertible, which is an excellent choice over all the softtop convertible sports cars I have owned in the past. I had never leased a car before and Ralf was able to explain all the advantages, both from a financial and service aspect. I can honestly say that working with Ralf Berthiez thoughout the entire car buying experience was the best I have ever had in purchasing or leasing a car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

greeat initial experience with BMW Sterling

by 3XXM3 on 10/08/2014

I'd never used this dealer before, but I needed a pre-purchase inspection for a used bimmer that I wanted to buy and they were the closest one, so there I went. My overall experience could not be better. I was able to get an appointment the next day. Ali, the service advisor, greeted me cordially, went through every step with me and took me to their very nice lounge area where I waited for the inspection. The inspection was done in less time than quoted by Ali. It was clear that they went through the car with a fine tooth comb, and even came up with a couple of very nuanced items which I subsequently used as a negotiating tool with the seller of the car. The inspection was not cheap, but well worth the peace of mind and paid for itself in the final analysis. All in all it was a very nice experience and I would recommend them on this basis. As I pointed out, I have not used Sterling for service and I live too far from it to be convenient, but I would pick them in a heartbeat over the dealer closest to me, which is a total lost cause for numerous reasons. I would expect Sterling's work to be excellent. Diagnosing problems is often far more challenging than fixing them, and they do fine with it.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

sales Rating

Worst Dealership

by Shivpras on 10/04/2014

This is a worst dealership I have ever seen in the last 15 years. They attract customers with low ePrice on their dealership website. When we make appointment for test drive, they start negotiating with MSRP sticker on car (even higher than build price on BMW Website). When asked about posted price on the website, they say it is not managed by them and do not honor the price on their website. The sales manager went inside saying he will work on the numbers honoring the price and came back after 30 mins saying we informed website management company to update the price and will be changed in 24 hours. WOW....What a great sales manager.......

Recommend this dealer? No

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

service Rating

First Oil Change on BMW X1

by paqmoc on 08/08/2014

The dealership is new and pretty sweet. Free wifi and there is a cafe and lounge area to sit in. My questions were answered and the 4 year or 50K miles service is very nice considering I live in WV and the closest dealership is Sterling. I commute from WV to DC daily 76 miles each way.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Quick Service

by Kapster on 06/20/2014

I pulled up to the dealership without an appointment and they were able to take my car immediately. The tires were actually a little less than expected. They dropped me at the gym nearby and picked me up when the service was completed. Service couldn't have been better.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Thank you BMW of Sterling!!

by RemaptheMind on 05/13/2014

I can't thank enough to Jason W. He helped me on leasing a car from the begining to the end. His customer service was above & beyond and he knows what he's talking!! It was my first time leasing/buying a car but he helped me not only offered me the best deal ever but also showed me the benefits of driving BMW. I was almost going to buy Mercedes Bentz IF I haven't met him. Thank you Jason and thank you BMW. I would like to work with you guys for long relationship. I will definately share my experience to my friends & family.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Five star review

by Elileo on 04/29/2014

Truly an outstanding experience made only possible by Bryan C. He took the time to really show us all the features of the car and was very accommodating in his schedule to ensure the upmost customer service

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Overall Good Buying

by ken117 on 04/10/2014

Recently purchased a new vehicle from BMW Sterling. Contacted most of the local BMW dealerships for pricing information via email. I provided the dealers my numbers (price, trade, financing, etc.). I used Edmunds and True Car for pricing information, Edmunds, Kelly Blue Book, and NADA for trade value, and available financing from Edmunds, the BMW website, and local banks and credit unions. BMW Sterling and BMW Rockville countered with offers close to my numbers. BMW Silver Spring also provided attractive pricing but that dealership was further from my home. The other local dealerships provided pricing quotes which were higher. While I likely could have achieved the same deal at those dealers, the fact their initial offers were too high meant much more negotation and time. Why bother when Sterling had essentially agreed to my numbers before I visited the dealership. My contact at Sterling was Danny S. While he and the dealership honored all pricing, there was one minor hiccup with the value of my trade vehicle. As is typical, their initial offer was low. However, without too much effort they met my trade value. Of note, there were no suprises in the F&I office. The F&I person made a brief attempt at selling some product but he was not too pushy. Overall, the deal went smoothly and dealership followup has been very attentive.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Outstanding in every respect

by William22207 on 04/02/2014

Purchasing a car from BMW of Sterling was an outstanding experience in every respect. The Client Advisor, Greg, was completely professional, totally responsive, and thorough on every aspect of the process from the test drives to the very competitive final purchasing details. It was a great pleasure working with him. All the other staff we interacted with were outstanding as well, especially the Finance Manager, Enka. Overall the experience was the best new car purchasing we have ever had.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Purchase of X5d

by rickshaffer on 03/27/2014

Enjoying the ride, interior, exterior, quality of the redesigned X5d. Apprehensive regarding purchasing a diesel vehicle. But they where put aside by Danny S (sales) and seeing the professionalism in the new service center. Great pickup and mileage for a solid SAV.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Love My New Car!

by BiZWorkingMom on 03/14/2014

Karl M. was great to work with. He is very knowledgeable about the product and patiently explained the differences in each model in which I expressed interest. He educated me about the value of different options and packages and helped me make selections that work for me.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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