Haley Chrysler Dodge Jeep Ram

Today 07:30 AM - 08:00 PM
Closed Now
Sunday
closed
Monday
07:30 AM - 08:00 PM
Tuesday
07:30 AM - 08:00 PM
Wednesday
07:30 AM - 08:00 PM
Thursday
07:30 AM - 08:00 PM
Friday
07:30 AM - 08:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Haley Chrysler Dodge Jeep Ram

4.0
Overall Rating
(3)
Recommend: Yes (2) No (1)
Write a review:Ā SalesĀ |Ā Service
sales Rating

Purchase of 2016 Dodge Challenger

bymadpersonon 07/15/2017

Josh and the team at the dealership did everything in their power to make my experience there a positive one. I went there because I know they had at least one of the 3 cars that I was considering and I wasn't disappointed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
14 Reviews
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service Rating

Why make an appt?

byKdarcy202on 08/07/2017

I had an appt at 10:30am on Aug 4th. I dropped my jeep off early at 7:30 so i could go to work. At 2:30 I called and they had yet to look at my vehicle. I was told a manager would call me but that never happened. I arrived at the dealership at 4:30pm to find out the status of my car. They had still not looked at it and was told they had been really busy and if i wanted to wait they may be able to have it ready in an hour. I did not have much choice, I needed my vehicle for a trip the next day. While I appreciate them getting me on the road, I feel the service was not up to par. I had an appt at 10:30am and they had not looked at my car until 6 hours later. And that is only because I showed up to ask about it. There seems do be a problem with time management and communication.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Purchase of 2016 Dodge Challenger

bymadpersonon 07/15/2017

Josh and the team at the dealership did everything in their power to make my experience there a positive one. I went there because I know they had at least one of the 3 cars that I was considering and I wasn't disappointed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byRamdriver73on 01/12/2017

Brought my truck in for a recall repair. Warren was very professional and courteous. Was in and out in a short time frame

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

the same person each time is not friendly

byfaith1945on 05/24/2016

I only had an oil change. I gave him the Haley VIP member card. He said I could not use it on an oil change. I said yes I can. He looked at the card then said, after a while we won't make any money around here. Then he told me I need about $500 of work on my brakes. It was almost as if he was making up for me getting a discount.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Excellent dealership very nice

byStephen1387on 05/16/2016

I really appreciate every one going above and beyond to make me happy. I love my new truck and I'm going to drive it until the wheels fall off.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recall

byCommander22on 04/25/2016

Your service department is top-notch. Even though you had to order the part it only took two days and my wife's Commander was ready by 9:30 AM, the morning the part came in. We appreciate it very much.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

High & Low Automatic Lights

byPTGIRL1on 04/22/2016

Had my windshield replaced and my automatic lights did not work right. Fix them fast.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Broken Bug Shield

byBrokeshieldon 04/17/2016

My 03 Jeep was towed to the dealership and either while enroute or at the dealership, my shield was broken. I spoke with Jason the service rep about the situation and he stated he would check with the mechanic and call me. Well we are into the second week afterwards and I have yet to hear from this guy. It's a pity because all he simply had to do was call, but I guess that just tells me exactly how I am regarded as a customer. The shield really didn't matter, it's the principle. I pass by numerous repair shops and yet I chose this dealership. Fool me once shame on you, fool me twice shame on me. It won't happen twice.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

the best dealership that i got a car from

byeburneron 12/14/2015

the people treat you like family they really take care of the customer make sure their needs are meet when getting a car or truck from them i really feel their the real deal in getting a car wouldn't go any place else

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Customer Service

byhawkstvon 06/18/2015

+Haley Chrysler Dodge Jeep Ram - Airport Thank you so much for your superb customer service!!!! I talked to Chris Price via telephone letting him know that I asked for him due to the Google reviews that I had previously read. Chris was able to walk me through the steps to apply for financing online. I got my approval and told Chris the car that I wanted. This was on Saturday morning. The car I wanted had to be done via a dealer exchange and it was delivered on Tuesday. I'm very pleased with the professional and courteous service I received. The Jeep brand has always been great for me and lasted a long time. I'm proud to say this is my 4th Jeep product. What also impressed me is that Chris is also a loyal Jeep owner as well. It's always great to see the employees purchase the same brand(s) that's sold at the dealership. I highly recommend Haley!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Haley Dodge #1 Dealer in Richmond VA.

byadamcode1on 06/05/2015

Haley Dodge #1 Dealer in Richmond VA., I travel out of my way just to go to Haley dodge there is another dodge dealership closer to where i live . the reason they have the best service why else would i go out of my way past other dealers to get to Haley Dodge

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Not by Luck,Not by chance,but by a Mircle!

byNell9353on 06/01/2015

I went to Haley to just look at a car on May the 28th. I was Introduced to Vincent Hudson. I told him my goals on getting a new car, due to me being In a total Loss accident that left me carless. We had some hit and miss, but we finally found a car I liked after him and Chris;another finance guy there,came up with a AWESOME deal. I went from wanting to browse to a hour and a half later,walking out with a brand new car no money down. Call It buyers remorse,but when I got home I realized the deal was better than the car. I appreciated their hard efforts and because It was a deal of a lifetime I didn't want to take the car back. The next am I finally got enough nerve to be honest and tell them the car was not what I really wanted,but I need the same deal and set up on another car and a bigger one. Long story short they gave It there all,but they didn't have the car I wanted or needed there. I left In good spirits hoping they would call or another place would have what I wanted the next day. The next am Chris called me back with good news about the car I wanted they found at another dealership In NC. They worked really hard to fine my white Chrysler 200 brand new. I pick It up In the am and I'm so thankful to them for all their hard work and efforts. Happy CustomeršŸ˜„

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

A happy customer

bychoosey4091on 05/28/2015

I must say, Justin is very patient and kind. I made an appointment for a oil change and tire rotation. when I arrived for my appointment, I was 10 mins late, so I thought I would be kicked to the back of the line. I asked how long it would be, he looked at the tech and they said it would be mins. I was amazed after seeing so many cars lined up. Thank you Justin!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Sales Experience

bySergio78520on 05/11/2015

Quite honestly, I believe Vincent Hudson was more interested in earning my lifetime business, rather than just making a one time sale. He was the key to a wonderful sales experience. Chris Price was able to work out an unbelievable APR and took care of all my concerns with financing. I didn't feel any pressure or unnecessary stress from either one of them. I highly recommend anyone who's in the market for a new vehicle to visit Haley Chrysler Dodge Jeep Ram. Vincent and Chris will definitely take care of you. I will be back when it's time for my next vehicle and will recommend my friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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