Haley Toyota of Richmond

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Haley Toyota of Richmond

4.9
Overall Rating
(18)
Recommend: Yes (18) No (0)
Write a review: Sales | Service
sales Rating

Honestly the best car buying experience!

by1st_4Runneron 01/16/2018

Went in to compare a vehicle to another I was interested in buying. Miguel Soto clocked in early to help me. Miguel is the main reason my buying experience was so positive. After talking a few minutes, he pulls around the truck I ended up buying. Miguel is professional, patient, knowledgeable, and enthusiastic about the vehicles he sells. I never once felt pushed or harassed like some dealerships do. Everything went smoothly from start to finish. Take any negative stereotype you’ve ever heard about car salesmen and throw it out the window.... I have absolutely nothing negative to share about my experience. I will most certainly be sharing his name with anyone and everyone. And keep it up and I’ll be buying from you guys only from now on. You are all wonderful!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
98 Reviews
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sales Rating

Honestly the best car buying experience!

by1st_4Runneron 01/16/2018

Went in to compare a vehicle to another I was interested in buying. Miguel Soto clocked in early to help me. Miguel is the main reason my buying experience was so positive. After talking a few minutes, he pulls around the truck I ended up buying. Miguel is professional, patient, knowledgeable, and enthusiastic about the vehicles he sells. I never once felt pushed or harassed like some dealerships do. Everything went smoothly from start to finish. Take any negative stereotype you’ve ever heard about car salesmen and throw it out the window.... I have absolutely nothing negative to share about my experience. I will most certainly be sharing his name with anyone and everyone. And keep it up and I’ll be buying from you guys only from now on. You are all wonderful!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good service

bymgfauxpason 11/09/2016

Was able to schedule service online even though I'd never been there before! Outstanding! Was notified of problems found and changes to expected finish time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Great dealership

byCerpin_taxt13on 11/08/2016

Prompt and courteous service and free state inspections. Basicallly they treat me like i bought my car there, but i own a ford! They treat me better than my own dealership!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Quick Service

byLeleboyson 11/03/2016

I received quick service and the staff was helpful explaining anything that is being done before beginning. Also updating me during service of any suggested service before they do it.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service at Haley Toyota

byzhaor888on 10/30/2016

People are very friendly. When I got there, there is no waiting time and I got served right away. The service advisor call me right away when the car is ready to pick up.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

40K

bywvmtneeron 10/21/2016

Helpful service tech explained the work to be done, made recommendations on what services were needed and which could wait.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

manager

bycorvettesrmeon 10/20/2016

Friendly, got my car back very fast. Customer service person was knowable and friendly. I would take my car back again for service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Toyota Highlander 2013 Service

byRonalldBon 10/17/2016

The service was fast and efficient and high quality. The representatives were courteous and professional. The service was easy to schedule using the online website.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Dealership

byJanicemebon 10/17/2016

Warm atmosphere and friendly employees. Worked my car in without an appointment. The quote for work was within the range .

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

Purchasing a 2017 Camry

by2017camryowneron 10/15/2016

Justin Ali was very friendly, knowledgeable and patient. This made the experience of buying a new vehicle not nearly as stressful as it could have been.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Oil change & Inspection - a pleasant experience

bysmartshoes101on 10/13/2016

Loved online scheduling; Love Ashley; Love the WIFI waiting area; Thank you for providing water and snack! It was just very pleasant! and I love that my inspection was free! So impressed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Highlander Purchase

bys03300don 10/12/2016

The buying experience was terrific. Nat Williams was very knowledgeable and helpful throughout the process. We would recommend Haley Toyota to our friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Haley Toyota is the best!

byDelighted_3on 10/07/2016

Sean Jones was a wonderful salesman. The selection of cars was great. All the employees with whom I had contact were polite, professional, helpful, and knowledgeable. The prices were reasonable, as well as the financing options.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience

bygardenlover48on 10/07/2016

Shane was so understanding about what I wanted in a car. I knew what car I wanted to look at when I enter the showroom.He got me the price I was willing to pay.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

echo

byECHO2002on 10/04/2016

worked with me and very helpful. replaced an air filter that I had bought myself and did not charge me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great experience

bySusanKeloon 10/04/2016

Efficient, friendly staff, and fast service. Although these cost of a dealership is higher than other car service places, I wouldn't go anywhere else.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Sales Experience

byRufusVannon 10/03/2016

We felt Shane (Salesman) was there to help us, not push us. We really appreciate Haley working with us and our odd hours. We really needed to get a vehicle fast and we felt the staff made it a pleasant experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Love this place!

byOnly1Moon 10/01/2016

Awesome customer service! I love friendly people. They make their customers visit enjoyable while they wait. Fresh coffee and muffins are great!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Main Rav4

byLydsteron 09/28/2016

Can drive right up to front door, under the cover parking, scheduled visit online, friendly & quick service when you walk in!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

N/a

byMason217on 09/26/2016

Salesman George Savoy and Finance Manager BJ Brooks was excellent. Very professional and helpful explaining different options and the best deal for my husband and I.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Haley Service Autumn 16

byRosaleeBon 09/25/2016

Service advisor Rob Prince is professional, friendly, and respectful of my time, and he "keeps me in the know" as my car is serviced.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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