Manassas Imports Preowned

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
12:00 PM - 5:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Manassas Imports Preowned

3.8
Overall Rating
(4)
Recommend: Yes (2) No (2)
Write a review: Sales | Service
sales Rating

Easiest and most comfortable buying experience

byBumbleBeeDCon 09/15/2017

I looked at their inventory and found the car I wanted. My credit is not perfect so I called them up, I spoke to Roland and I was very up front and honest with him. I told him I lived an hour away so I wanted to know if I can get an approval before I go there to test drive since I didn't want to waste anyone's time. You could tell from his voice that he was very sympathetic to people in my situation and treated me with the same respect as someone who would have perfect credit. Within an hour, He called and told me I was "All Set". It sounded too easy and I was very skeptical. When I got there, it was an hour before they closed. I was greeted by Francisco, he was expecting me and knew my name off the bat. Very professional. He knew a lot about the Prius I was test driving. This is normally not the case with dealerships that sell different make used cars, but Francisco knew what he was talking about and showed me a bunch of obscure little features that the car had that I might not have ever noticed. I wanted to really kick the tires and make sure I tested and checked every little thing, Francisco not only understood, but he encouraged me to check everything before I commit. I never felt pressured or rushed. When it came to the financing part. When Roland everything was "All Set". It was "ALL SET". I was in the finance office for probably 15 minutes. Roland had to leave early so I never got to meet him but he was able to get everything done before he left that all I needed to do was review the paperwork and sign. I can definitely say that this was the smoothest and enjoyable car buying experience I have encountered.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
20 Reviews
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sales Rating

Easiest and most comfortable buying experience

byBumbleBeeDCon 09/15/2017

I looked at their inventory and found the car I wanted. My credit is not perfect so I called them up, I spoke to Roland and I was very up front and honest with him. I told him I lived an hour away so I wanted to know if I can get an approval before I go there to test drive since I didn't want to waste anyone's time. You could tell from his voice that he was very sympathetic to people in my situation and treated me with the same respect as someone who would have perfect credit. Within an hour, He called and told me I was "All Set". It sounded too easy and I was very skeptical. When I got there, it was an hour before they closed. I was greeted by Francisco, he was expecting me and knew my name off the bat. Very professional. He knew a lot about the Prius I was test driving. This is normally not the case with dealerships that sell different make used cars, but Francisco knew what he was talking about and showed me a bunch of obscure little features that the car had that I might not have ever noticed. I wanted to really kick the tires and make sure I tested and checked every little thing, Francisco not only understood, but he encouraged me to check everything before I commit. I never felt pressured or rushed. When it came to the financing part. When Roland everything was "All Set". It was "ALL SET". I was in the finance office for probably 15 minutes. Roland had to leave early so I never got to meet him but he was able to get everything done before he left that all I needed to do was review the paperwork and sign. I can definitely say that this was the smoothest and enjoyable car buying experience I have encountered.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Poor Customer Service

byYouKnowWhoIAmon 04/02/2017

Overall the my buying experience at this dealership was decent however, it's now been two months since I purchased my vehicle and this dealership has yet to finish the deal. I am still missing "promised" items from the dealer. I live out of state and have tried multiple times to contact the managers and neither one of them seem to be on top of things. Unfortunately, I will not be revisiting this dealer in the future, nor will I recommend it to any new buyers.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Very Unprofessional

by130peppon 03/03/2017

I purchased a 2011 Kia Sportage from the dealership Oct 2016. I put $5000 down & they gave me $2500 in trade for my vehicle. My ck engine light came on on my way home so I called the next day to let them know about it. They called me to let me know that the finance officer forgot to get me to sign somewhere on my contract so they FedEx me the contract to sign where it was overlooked and I sent it back. This occurred several times & in the process of time the bank decided to decline the loan that was already approved. The dealership ran my credit without my knowledge to get another bank to pick up my loan only to have the original bank pick it back up. This process repeated 3 times. Each time I was required to resign contracts with date changes to satisfy the bank. I signed 2 but declined to sign the 3rd time when a deal of an unwind was presented. I had the sportage from Oct 23 2016 to Feb 16 2017 due to They're negligence A payment was never made by me & during the time I never got tags and was only able to drive it for 1month with the temp tags expiring in Nov 2016. I was threatened that they would keep my $5000 down payment & my $2500 trade amount since they've sold it if I didnt bring back the vehicle with an expired tag & now no insurance by 9pm. I explained that I could not drive the vehicle with no tags or insurance from DE To VA not to mention my trade has been sold so how would I get back? I was then told that if I did not return the vehicle by 9pm that they would call the police and report it stolen. I asked if I could call them back & decided to call the police myself. I called them back and told them that I was instructed not to drive a vehicle illegally they needed to come pick it up. I was apologized to and given instructions on leaving the key in the vehicle so they could pick it up the next day. I did so. I asked what the process was on the return of my $7500. I was told that an inspection would be done then a refund would be issued. They cut off communication after a few days of calling to find out why I had not recieved anything yet. Today is Feb 3rd 2017. 2 weeks and a day past the day they picked up they're vehicle. They have posted it back up for sale for $300 above my purchase price & have sold it. I sat for over 3hrs before anything was finally done and it was mainly due to the man at the counter that got things done. The man who threatened me is the one who finally comes to settle things up. They processed the $5000 back to my card with a statement that it will take a few business days to post and a ck for $1500 cutting me $1000 short of my trade. I asked where the other $1000 was. I was told that they kept it because of 1 month of milage that I put on a vehicle that I had for 4 months and a deal that went south due to They're negligence. Very unprofessional

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Out of State Purchase

bypurveloon 01/08/2017

Started searching for a replacement vehicle for my VW TDI that is going to be turned in soon and decided a low mileage GTI or GLI would be the car. I searched the web for over a month and found a 2014 Edition 30 GLI manual at Manassas Imports and reached out to them for more info. I received an immediate response from Nader, who did a great job answering my questions and Colin (The GM) worked out a fair price on the GLI. I was a little bit nervous about purchasing a vehicle without seeing it and that was 500 miles away, but Nader timely communication put me at ease. Purchased my plane ticket and was met by Nader at the airport and 20 minutes later was signing the paperwork. Love the car, the price and their professional handling of the whole purchase process. They where very accurate in their description of the vehicle. Very fair in their pricing. Extremely good communication, and very helpful. Thanks Colin and Nader. Bruce Guild PS. I worked in the used car business and know what good looks like.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Service

byBlkbudafly63on 05/06/2016

I want to take this opportunity to thank the wonderful people at Manassas Imports. Everyone did an exceptionally amazing job. My salesman Dominique was awesome. Everyone made sure you were satisfied when you left. I purchased a 2009 Infiniti G37. I would recommend Manassas Imports to anyone looking for a hassle free car buying experience. THANK YOU MANASSAS IMPORTS

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Fantastic Experience

byKStateKevinon 03/28/2016

The staff at Manassas Imports is top notch. Dominique W. worked with us in getting the right car and John F. and Carol E. closed the deal. I walked out with a high quality used Outback for my son at a great price. These guys are good and they know how to deliver on customer service. Thanks!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Dont buy here you can get a better price most anywhere

byPatrickJohnsonon 01/11/2016

After seeing a 2001 Maxima for sale here that looked close to our budget and had the right miles on it, I called the salesman to ask about it. He confirmed it was a local trade and hadn't been smoked in. When I researched their asking price of $4.995 I found it to well above the clean retail value supported by NADA and Kelly. Not only that, still try to get a $595 dealer fee (the highest I've found anywhere in that area on older used cars). So, I explained all that to the manager and he finally agreed to work with me on the fee and sell the call for $4,995 (but the fee would still be listed. That was still higher than the clean retail value by an amount equal to the fee. Then he said he had over $4,000 in it and tried to tell the market was different these days and used car margins were thin, implying that their counter was valid. So a few days past and I'm to be searching through Car Gurus where I found that exact car had be offered for $3,995 the day before Christmas! Then, when I pointed it out to them, they said that someone else was interested in the car at full price and was trying to pull together their financing. This dealership will use any tactic to wring the most out of the buyer. Be wary, if you're not an expert negotiator and know when to walk away, you will be used big time by these guys. Total Sheisters.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Service was great

byJenelle_1on 12/31/2015

The service I received at Manassas Imports was great! I was impressed, Everyone was friendly, and very helpful. I highly recommend Francisco he got the job done. I love my Infinti, thanks!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great service

byJRBowlingon 10/12/2015

Dominique Williams at Manassas Imports is an excellent sales rep. He knows the products available inside and out, and is very helpful with all the paperwork involved in purchasing a vehicle. He is very motivated to make sure customers are happy. I will see him again for future vehicle needs. Thanks, Dominique and Manassas Imports!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience

byH_Miller1on 05/02/2015

I highly recommend Manassas Imports. Everyone from John, Bill, Mark to Carole were top notch! Thank you for going the extra mile to get my daughter the car she wanted at the payment she needed. I'll definitely be back!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Buddha has your back

byeyodepon 03/27/2015

My wife and I bought a car from Buddha at Manassas Imports recently, and we loved everything about it. Buddha was straight-forward, honest, and worked to get us a good deal. You can tell he loves his job, and he does it well. He has the knowledge to help you make a good decision, and the personality to let you relax and enjoy the car-buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Very Dissappointed

byhokiefan2on 02/12/2015

I called about a truck that was available. Sent in all my info. Called every 4 hours to check process and I got from Sales Manager John and Salesman Rithy that he was working the deal up for me and was busy. Never received any furthers calls so I called next day to find out he sold the truck to someone else. Terrible service and was lead to believe everything was going good the whole time, to find out he sold to another person. Zero Communication.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Satisfied buyer

bygarysuthon 02/09/2015

I found my salesman, Peter Hatfield, to be very helpful with no hardsell. The sales manager, Derrick Evans, treated me equally well. All my questions were answered, I was allowed to take the vehicle to my mechanic friend for his input. I was not rushed in any way. I wouldn't hesitate to recommend Mr Hatfield or Derrick Evans to any of my friends. I can't say the same for the finance office. I wouldn't hesitate to buy another vehicle at Manassas Imports when the need arises. This was a pleasant used vehicle buying experience. The truck I bought will give me many trouble free miles.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Just Ask for Rithy aka Buddha

byTreniscuton 02/06/2015

I went in knowing what I wanted so the process was easy. There were some very minor things that needed to be taken care of with the vehicle I purchased and Rithy said he'd take care of it and he did even after I signed the paperwork and drove off the lot. Everyone seems nice and polite, they smile and greet you upon entering the building. Overall not a bad place to buy a car. They have great pricing and good vehicles.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Dealer

byjdg83on 02/05/2015

I visited lots of dealers and these guys were great. I worked with Peter Hatfield and he was the most responsive person I dealt with. They listened to what I was asking for and worked out a fair deal. Definitely happy with them and will visit again if I need another vehicle in the future

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Buying my Dodge Ram

bysethferrellon 01/26/2015

John Fleming and Will Campos helped me get in the seat of a bad ass Black Dodge Ram Hemi!!! I was unsure of being able to make it happen due to my not so hot credit history, the guys at Manassas Imports assured me that they were Jedis' at what they do, and they would make it happen! I was worried about a high payment bcuz the week before I was approved for an 07' GMC back home in West Virginia, but they forgot to mention my $540 a month payment!! Needless to say, I didnt take tht truck! The Dodge was very close in year and milelage to that truck and they got me a payment of $254 a month, much better! I was also concerned about insurance since Im considered high risk due to a recent accident I had, Will helped with tht and got me hooked up with Geico for $178 a month full coverage! So I was very pleased with the way they treated and helped me! The only complaint I had was the truck had Horrible tires on it that make the truck shake Tremendously bad at 55mph and above, so I thought they never should hav sold the truck in that condition!! I spent $940 on tires the same week i bought the truck bcuz I couldnt stand to drive it!!! I had to borrow the $$ bcuz I spent everything I had buying the truck! But that was My fault for not checking the truck out and test driving it before I signed papers! The Staff was Great, and I would Definately buy again with John Fleming and Will Campos helping me along the way!! Test drive and check out your vehicles folks!!! Thank you to John and Will!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent customer service

by2_005_cruiseron 01/12/2015

I enquires about lancrusier that I saw online and call about the vehicle . The sales person was very helpful and answers all my questions.i received a return phone call from bill the manager to see how my search was going and answer any aedition all ?.i had concers about possible rust so he went the extra mile put the vehicle on a lift and took many photos .this is a good example of great costumer service .Thanks bill and your team

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
sales Rating

Excellent salesman and management

byRob1Whippleon 01/11/2015

We bought a car from Mark and Derrick at Manassas Imports. They were very helpful and honest. We highly recommend this car dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Man that was great

byGotmytruckon 01/10/2015

This was one of my favorite car buying experiences Mark was a great help not pushy didnt try to answer questions he didnt know but also made sure I got an answer to my questions Would buy from Mark again and again

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Service

bykim_beyeron 10/30/2014

Best experience was buying a truck from this dealership. Our sales person was so well dressed and was so polite. We will come back whenever we are in the market for another pre owned car or truck. Go see John Fleming if you want a great sales guy! Thank You! KimB

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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