Brown's Manassas Hyundai

Today 12:00 PM - 6:00 PM
Closed Now
Sunday
12:00 PM - 6:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Brown's Manassas Hyundai

4.9
Overall Rating
(90)
Recommend: Yes (89) No (1)
Write a review: Sales | Service
sales Rating

Amazing Veloster experience!

byTimothyon 08/24/2018

The kindness of billy, our salesman The openness of the finance manager I didn’t know what to expect coming from western Maryland. I was pleasantly surprised how much more valued I felt at Browns Hyundai then I did in the Hyundai dealership in Hagerstown Maryland.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

184 Reviews
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service Rating

minor problem with elantra gas filler door

byRoberton 09/15/2018

prompt friendly knowledgeable help for my problem

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great warranty coverage

byErinon 09/14/2018

They diagnosed the problem, contacted Hyundai to have the issue covered under warranty with ease, and offered me a loaner to prevent me from having to come back!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service Dept performance

byKeithon 09/03/2018

Ken is a superlative service manager. I had a deadline to make and he managed to get my car out the door giving me plenty of time to make my deadline.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Routine service

byBrenton 09/01/2018

Quick and pleasant greeting, and quick service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Outstanding customer service

byMinervaon 08/31/2018

Customer service from both persons that handle my issue dealing with my vehicle..courteous, friendly staff willing to help try to resolve the problem. The Service center at Brown’s Hyundai have been great to deal with.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent service

byCarrollon 08/31/2018

Prompt, courteous service. Polite employees. Easy to make appointments on line. Thorough inspection of my car. Always return it clean and shining. Honest

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service

byAllisonon 08/31/2018

Really quick service, and they even washed my car!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

5

byBonitaon 08/31/2018

Mike was the service representative I worked with and he was excellent.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

?

byJanineon 08/31/2018

Everyone goes out of there way to be nice to you and to be helpful. I have actually referred a friend to Mr. Dennis and she bought a new car. Mr. Dennis is the best I will continue to work with him.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

JUST LIKE FAMILY

byBetson 08/31/2018

I always feel like family when I go there. Everyone is obviously expecting me and they greet me with a smile. They go the extra mile every time and seem to take that for granted. I am really grateful for this dealership!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

byAlexon 08/26/2018

Good service in a timely manner

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Honest and Excellent Service

byMoeon 08/25/2018

the service was friendly, quick and effective.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Amazing Veloster experience!

byTimothyon 08/24/2018

The kindness of billy, our salesman The openness of the finance manager I didn’t know what to expect coming from western Maryland. I was pleasantly surprised how much more valued I felt at Browns Hyundai then I did in the Hyundai dealership in Hagerstown Maryland.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Always trust their work

byDonnaon 08/24/2018

They are always punctual when I have an appointment even if I make it with short notice. Work is always done promptly and I can trust that it was done right, which is the most important factor under my circumstances.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent dealership, good experience and a great deal.

byPrasadon 08/21/2018

Overall experience was very good. Steve was very helpful and detailed oriented. He was able to provide all the necessary information and a good deal to me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Top Notch

byJasonon 08/20/2018

Ken always takes care of me. He's a good man.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Friendly and Prompt Service

byRichardon 08/20/2018

The service representative, Ken, is always so nice. I scheduled my car for an oil change, but he mentioned that it was almost due for its 30,000-mile service. I gave authorization to do the 30,000-mile service if it could be accomplished in 2 hours, as I had another appointment to get to. The service was indeed finished in time -- with 10 minutes to spare! I also like and appreciate that my car gets a bath every time I take it to Brown's Hyundai for service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Thanks again, Mike!

bySharonon 08/18/2018

Mike in service is always looking out for me. I went in for replacement windshield wipers and he noticed my inspection sticker was about to expire. He asked me if I wanted to get my inspection right then so I wouldn't have to make an appointment and come back later. I said sure. I read my book in the lounge while I waited and I was good to go a short time later. Thanks again Mike!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Wonderful customer service & care by Mike

byPhyllison 08/17/2018

Mike (service scheduler) is always friendly and makes does his best to accommodate requests/appointments. He is friendly and knowledgeable and goes above and beyond. I was in for an oil change and had my tires rotated as well earlier this week. I mentioned that my touchscreen and maps had been malfunctioning. He had the technician look for software updates and didn't see anything but advised that Android auto users were reporting similar issues. I noticed after I left that my car was no longer connecting with my phone's Bluetooth so I called to have it checked out. The touchscreen was also freezing and going cblack at random. Today when I brought the car in the technician found that there was an issue with the system and they are ordering a new part for me. Throughout all of my experiences with Mike I have been extremely satisfied. I had every intention of going back to my car guy after my year of free oil changes was up but I am very glad that I decided to stick with Mike and Hyundai.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Quick, clean and friendly

byTimothyon 08/17/2018

Was able to get same day service and it was done quick!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Santa Fe Sport 2016

byKathleenon 08/12/2018

Comfortable experience - sales rep was professional and not pushy. I also appreciated the sales employee who managed getting our interest rate lower.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

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