Terry Subaru

Today 9:00 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Terry Subaru

5.0
Overall Rating
(3)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
sales Rating

Great Buying Experience

byRWPDUCKHUNTERon 11/30/2016

Many thanks to the entire Terry Team and specifically to my saleperson, Scott Tinnell, for a great buying experience. I spent the bigger part of a day working with Scott to purchase a used Outback. I was treated professionally and in every way Scott and everyone at Terry with whom I had contact went the extra mile to meet my needs. I highly recommend Scott and the rest of the folks at Terry.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
4 Reviews
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service Rating

A great team

byMichaelon 06/04/2018

This was my first service appointment with my new vehicle from Terry. It was fast, thorough and I was treated with the same courtesy extended when I was searching for a new vehicle. It is obvious that this is a team effort and it it well-directed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2017 Outback

bysph0702on 06/04/2018

Service was completed on schedule. Good explanation of work done. Waiting area was comfortable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Buying Experience

byRWPDUCKHUNTERon 11/30/2016

Many thanks to the entire Terry Team and specifically to my saleperson, Scott Tinnell, for a great buying experience. I spent the bigger part of a day working with Scott to purchase a used Outback. I was treated professionally and in every way Scott and everyone at Terry with whom I had contact went the extra mile to meet my needs. I highly recommend Scott and the rest of the folks at Terry.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Lied to, disrespected, patronized, inept, incompetent

byeidothea1on 08/13/2016

On 6/30/16, I bought a 2012 Mazda 3i Touring Sedan from Terry Subaru in Lynchburg, VA. On 7/3/16, as I’m driving it, I heard a flapping & then a scrapping noise. Pulled over & found the front driver’s side mud flap gone & the wheel well protector pulled down. Got it home, took pictures, sent it to Terry & was told to bring it in. On 7/5/16, as I’m driving to Terry, the whole piece comes off & is rattling around in the wheel well. They assure me it will be taken care of. I also tell them that the front end is groaning every time I come to a slow stop or let up on the brakes – I’m told it’s just those types of brakes (I’m just a stupid woman – what would I know about how brakes are supposed to sound). They had machined the rotors & put the brake pads on the car in 1/16 when they purchased it. 5 weeks later it’s still not done & it isn’t until I email the General Manager (Mark Dalton) & threatened to go on every social media available that I get a response. Profuse apologies, it’ll be done. They come get my car & I send a note with it detailing exactly what needs to be done per my agreement with the Assistant Sales Manager (Wayne Clark) because I just want to get this all over & done with & don’t want there to be any question as to what needs to be done. Brings me the car back – hadn’t even touched the brakes – same loud groan, same decibel level (hoped I’d go deaf during the day & not notice or I’d get so frustrated & give up?). Made them come back, get the car & take it back. Emailed General Manager again. Fix this, make this right, this is Terry’s last chance before I go public. Profuse apologies, will make this right, not because you’re a woman, all our fault, will take care of this & make sure it’s done right. Replaces brake pads & rotors – finally the brakes are fixed. As I’m driving home, I hear a scrapping noise. The exact same piece that had come off before & they took 5 weeks to replace was coming off. Pulled into Outback parking lot, called General Manager, told him to send someone with another car for me because I wasn’t driving it anywhere. Profuse apologies, sales guy be there in 15 minutes. 40 minutes later I call to find out where this guy is & he’s still at the dealership. The tech wanted to come along & he was still with another customer. Perfectly fine to leave me waiting until they get around to getting to me whenever that might be. Profuse apologies. On my way. When he gets there, I also inform him that the back end is now making noises that it wasn’t before they got hold of it which I heard when driving over the rough downtown roads. Emailed General Manager this. Told him this is the last time they get their hands on my car &, if I get it back again & it still isn’t right, I’m taking it to my mechanic & they’re paying for it. I have never had such horrible service in my entire life. The incompetence & ineptitude is staggering. I have felt patronized, disregarded & disrespected by their Service Department – parts not ordered (both Assistant Sales Manager and General Manager confirmed this), not calling to let me know what was going on, repeatedly assuring me over the 5 weeks that this was going to be taken care of, patronizing me over the brakes. I was patient, I gave them every opportunity & I warned them twice that I would tell every soul I could reach how horribly I’d been treated if they didn’t make this right & told them it wasn’t a threat, but a fact. I will never, EVER have anything to do with them whatsoever & I highly suggest you don’t either unless you want to be disrespected, strung along for weeks on end & have to return your car to them multiple times to try to get it repaired. I have pictures & emails to back up everything I claim.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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